Hi all again, just as a follow up to my last post, I've actually managed now to speak to a GM about the issue. Just thought you'd like to see what was said out of interest (no solution I'm afraid, though it is being looked into apparently)
Don't go flaming me if you think I've been unreasonable - I'm just frustrated about not being able to play on a level-playing-field with everyone else...
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CSR Aaron M.: Hello Daniel, Thank you for contacting Sony Online Entertainment. One moment please, while I read your question. Thank You!
Daniel Durrant: I spoke to you regarding this issue the other day. You said you'd sent an email to me about it, but I've never received it.
CSR Aaron M.: Sorry to hear that.
CSR Aaron M.: Click on START, RUN, and at the open line type in dxdiag. Hit OK. That will bring up your Direct X Diagnostic Tool.
CSR Aaron M.: Click on the DISPLAY tab at the top. Under Device, what is the NAME of the video card?
Under drivers on the right what is the Version number?
(i.e. Version: X.XX.XX.XXXX.)
Now, what is Approx. Total Memory?
Daniel Durrant: I've now written four emails over the last two weeks, and spoken to a GM once and still nothing.
Daniel Durrant: The name is NVIDIA GeForce FX 5600
Daniel Durrant: Main Driver nv4_disp.dll version 6.14.0010.4523 (English)
Daniel Durrant: Approx total memory is 256 Mb
CSR Aaron M.: The e-mail I sent you is in my sent items folder still.. You should have gotten that.
Daniel Durrant: ...and I'm already running with Direct X 9b as well.
Daniel Durrant: What address did you send it to?
Daniel Durrant: I have
[email protected]
CSR Aaron M.: One moment please, while I look into that. Thank you.
Daniel Durrant: ok, thanks.
CSR Aaron M.: The tutorials are broken. What happens when you go in game?
Daniel Durrant: It seems to run fine so far - but I don't WANT to go into the game without going through the tutorials. They were working fine when I first got the game but due to other things I didn't have much chance to do anything with PS so I'd only ever run the first two. And now they're unusable.
CSR Aaron M.: You can do the online training to gain experience. That works fine Daniel.
CSR Aaron M.: You can try all weapons there and gain experience.
Daniel Durrant: Yes I know, but that does not give me a fair start in the game does it. I don't mean to sound argumentative but I know from others that the tutorials give lots of very useful info which otherwise I'm only going to gradually learn randomly whilst getting killed left, right and centre in the actual game.
Daniel Durrant: This is a HUGE problem, why is no one working on it?
Daniel Durrant: If they were not required they would not have been included I should think.
CSR Aaron M.: Actually Daniel believe me I know, the in game training provides much more advantage then doing the offline training (positive on that one). The tutorial offline is being looked into.
CSR Aaron M.: Ok Daniel, Is there anything else I can help you with today?
Daniel Durrant: But there are no introductions and directions in-game! So I only can learn things by walking up to something and activating it - which means I'm bound to miss stuff.
CSR Aaron M.: Ok Daniel, Is there anything else I can help you with today?
Daniel Durrant: I guess not. I basically can not play a game that I payed for properly until (if) the tutorial is sorted out.
CSR Aaron M.: Not at all you can play every part of that massive game except the tutorial Daniel. But everyone looks at things different, right?
Daniel Durrant: Status of MAJOR issues like this should be posted on the website - can that not be passed on? I'm very irritated (not with you personally) that not one of my emails has been acknowledged or responded to.
CSR Aaron M.: At this point it is being looked into (tutorial) nothing really else to e-mail about? Right?
CSR Aaron M.: I sent it to the email you provided me last chat session.
Daniel Durrant: I never even was told that - it's only through speaking to YOU twice that I've got that far.
CSR Aaron M.: I copy and paste what you type in before you come in chat.
Daniel Durrant: Anyway, thanks for your time.
Daniel Durrant: I can't wait to actually enjoy the game, hopefully soon :)
CSR Aaron M.: Ok Daniel, Thank you for visiting our SOE Chat line. Take care and have a Good Day!
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