Getting your money back on CC

[Laeritides]

Has anyone retured CC yet? I am going to try as soon as SOE online chat opens up. Do you guys think they will give me my money back?

[Happy lil Elf]

Hahahahah, umm no.

[Kenney]

Yeah....your not gettin any money back.

[ZjinPS]

Share holders of SOE have aleady spent that cash!

[Laeritides]

I am having it out with a SOE CRS right now. Started off saying no. He is seeing the light now.

[Madcow]

If seeing the light means pretending to see your side of the argument in order to placate you, I think he is seeing the light.

[Laeritides]

I gave up on the lil CRS I am moving on to a manager. The CRS dosn't have the power to give a refund. He could have told me that before I spent 10mins trying to get on from him.

[Doppler]

Heres a hint, the manager isnt going to have the power to authorize a refund either, it's called a company poilicy, the policy of making money. However it's going to give them something to laugh about in the breakfroom for a while.

[Madcow]

The CSR's job is to calm you down and keep you from speaking with a manager (and most likely wasting the manager's time). I commend you for your faith, but it ain't happening. There is a piece of software on your machine that you've paid for. You and others are currently disappointed in having dropped 30 bucks on it (not everybody, but some people are disappointed). If they refund you, they pretty much open themselves up to being forced to refund everybody who states they are not happy with the expansion. Contrary to other reports, Sony is not in the business of losing money. You are wasting your time trying to prove otherwise.

Let the buyer beware.

[TeraHertz]

If seeing the light means pretending to see your side of the argument in order to placate you, I think he is seeing the light.
:nazi: :rofl:

This is why I don't like giving US companies money, they are all arseholes. Here in the UK you can return a game no questions asked. The fact that they are favouring income over customer satisfaction suggests to me they're having financial difficulties (not as a company, as a venture.)

Publishers are such wankers...

[scanda]

Tell them I would like my money back too!

[Veteran]

I call shenanigans on this thread. It stinks.

[Strak]

As someone who sells software and has bought a defective DVD.

Across the board, companies will not give you money back for an open software or media package.

If you bought it on-line I would assume that would count as open.

Suck it up.

it's $30.

[Dharkbayne]

someone get a shenanigans pic up here, ASAP!

[Liquidtide]

Riddle me this Laertides, what reason do you have to get your money back?

[Laeritides]

Ahh but all of you have the software on your machines. It is the access to the software that we paided for. The can take that away. All they have to do is remove it from your account and then you no longer have CC.

My reasons were:

1. I am not satisfied with the product.
2. I was expecting higher quailty of product and more content.
3. The CC has added no value to the game for me.
4. I had to make the purchase to see what it was like, because there was not trial for CC when I purchased it.

[Doppler]

None of which are valid arguments for the purpsoses of law or company policy. Here are the areas where you might have a recourse.

If the product was defective.
If the product caused harm to you or your property.
If the company made deliberately false claims.

Generaly speaking you have to purchase most things to really see what it was like. Nowhere are companies required to provide free demos.

As to 1, 2, 3, that is you personally yes i'm a little disapointed in CC but overall it was satisfactory. Since the majority either feel this way, or are not so incensed as to riot in front of sony corp headquarters you may have to suck this one up.

[ZjinPS]

I think we all wished for the moon and only got the cheese. I'm just glad my cheese didn't cost me $30.

[Strak]

They do not give you money back for defective media, they will usually exchange the media, but no money back.

Expecting more content? Like what? We knew what was in it before we bought it. We have been discussing it for months.

Poor quality oh well, suck it up it's $30. Oh and as for the FPS issues I had them as soon as the server side stuff went live, before I had CC, so giving it back, taking it off etc will do nothing to fix it.

[Liquidtide]

I'm glad I hear the product is mediocre... I'm not going to buy it now.

[BadAsh]

Here is my perspective on this issue. I see is as a simple cost on entertainment determination for me. Planet Side cost me $40 plus another $30 for the expansion. It comes with 1 month is server usage and after that it�s $13 to continue playing. So that�s a total of just $213 for a full years worth of entertainment. That�s cheap entertainment. Just compare it to other forms of entertainment and you will see my point. Hell, my digital cable TV bill is about $73 per month and I spend more hours playing PS than I do watching TV.

So yeah, perhaps the expansion is not what you wanted it to be. At least the came is still a reasonable entertainment cost. Perhaps if they were charging more per month for expansion users, then I could agree with your ire.

I am, however, of the opinion that the �expansion� should have just been released as a massive patch as a reward for loyal paying gamers and to create interest for new people to join the game. The problem of non-expansion and expansion users playing in the same game world was not adequately addressed IMHO. You don�t really need the expansion to play and you can reap all the benefits of the expansion without having it. The only thing you can�t do is the �work� for the benefits (i.e. traveling through the mostly abandoned cavers to retrieve and energize modules). I think our monthly usage fee should to for tech support, server maintenance, bandwidth, AND game upgrades (bug fixes, balance patches, and expansions).

I�d like to see SOE�s analysis for the value keeping interest alive and the revenue from retention of monthly accounts VS. the revenue made selling an expansion separately. If the expansion were �free� to paying users everyone would be thrilled, interest would spread, and word would get out that SOE really SUPPORTS it�s monthly fee products. Instead they charged separately for the expansion and this has annoyed a lot of loyal subscribers mainly because of the implementation problems I mentioned above.

Just my .2

BadAsh

[Laeritides]

Guys it is not really about the $30. It is about not being given a statifatory product! I also agree that I will not get my money back. I bet I am giving the a good laugh over there.

I agree wtih Badash. The cost is nothing compared to some of the other things I do for entertainment. I also think that they should have just release this "expansion" as a large patch. I don't think they added enough content to the game for it to be called an expansion.

Since they have done what the have done. There should be more of a reson to go underground. Why should I go get the modules? I don't get any extra exp for it. I don't get an cep for it. So why go do it?

[Happy lil Elf]

I don't get any extra exp for it. I don't get an cep for it. So why go do it?
If this is why you're playing the game, may I suggest playing another game? Character advancment is not the goal of PS.

[Madcow]

Plus, buying any piece of software right at release opens you up to disappointment. I haven't bought it yet, no reason to buy it until I got the cable 'net installed. Getting reactions from friends and here has been enough to convince me not to buy it, although I was certainly in the pessimist camp to begin with. Now I'll get the chance to try it out without paying for it, and I didn't even have to wait 2 weeks. Sony isn't going to pay for your impatience, player impatience is something they depend on. If you don't buy a game at release, you can get a whole mess of reactions to decide whether or not to spend your cash. If you need to be in line on opening day, don't complain that it wasn't everything you were expecting when all you'd gotten before buying it was Sony press releases.

[M4d_Jack]

no refunds on opened games...come guys, you know the rules.

[Hamma]

2. I was expecting higher quailty of product and more content.
:rofl:

That one always cracks me up.