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Firefly
2004-03-26, 09:53 AM
So I go to log into Planetside today, and it says I don't have a subscription. Funny, I'm pretty damn sure I do. I pay my bills, my credit card is active, and I was not notified of any changes otherwise.

Anyone have this problem? And who the heck do I call/email to figure out what is going on?

EDIT:
It says the account was closed, and on the account manager it says I can reactive a cancelled account... I see no option for that and it says "You are currently subscribed to: PlanetSide Subscription 1 month , $12.99"

So confused.
Hamma
2004-03-26, 10:13 AM
:huh:

Call them? :)
Baneblade
2004-03-26, 10:21 AM
Tom Lockard should be able to tell you...
Firefly
2004-03-26, 10:26 AM
Call them?

And who the heck do I call/email to figure out what is going on?
DeadTeddy
2004-03-26, 10:31 AM
OF has a tech forum right? if you're lucky a dev will see it and either help you or tell you what to do.
Manitou
2004-03-26, 10:36 AM
So I go to log into Planetside today, and it says I don't have a subscription. Funny, I'm pretty damn sure I do.:eek:

I for one know you do! Dude, I hope they get you straightened out!
/me crosses his fingers.
Salazar
2004-03-26, 11:25 AM
http://www.station.sony.com/en/services/help/help.jsp

Talk in live chat with tech support, opens in 30 minutes (Noon EST).

Yesterday I appealed about my account and a CSR replied to me with that link.

Edit: He also gave me a number to call, 1-858-537-0898.
Firefly
2004-03-26, 11:58 AM
tango-mike
scarpas
2004-03-26, 12:07 PM
that was happening to me for a while... because my password was being typed in caps. :rolleyes:
Strygun
2004-03-26, 12:41 PM
The link Salazar posted should work. It's a great live chat service that they have, and the reps are nice and friendly.
Firefly
2004-03-26, 01:01 PM
Good- because if I get one more friggin' Standard Form Letter reply from an /appeal I am going to have a nervous breakdown.
DeadTeddy
2004-03-26, 02:20 PM
as opposed to the usual calm and friendly Firefly we got to know...
Firefly
2004-03-26, 02:26 PM
I'm always calm. I don't get angry or upset over things I consider myself to be above.

But that damn form letter pisses me off. I just wasted my time reporting a problem or /appealing something lame, and I get the "Hello my name is CSR Blah Blah, please use the forum!"
SilverLord
2004-03-26, 03:08 PM
"Hello my name is CSR Blah Blah, please use the forum!"
Owned.

On a serious note, find their live chat system, it's very good.
HawkEye
2004-03-26, 06:16 PM
yea it is i used it once for a patching problem.