tm4ever
2006-10-01, 12:05 AM
Hi Everyone, I was wondering if some of you may have some advice. My kids got home from school on Friday and we all decided to get on and play some Planetside only to find my little girls account was banned. This was a suprise to us. We contacted Live Chat and they were like yeah its banned and closed the chat session, didnt give me anything else. I called phone support and basically got the same thing, just telling me its banned and they cant go into details. So I email support and finally someone says it was because of hacking. Well she is only 7 so I dont think thats an issue and noone else has access to our pc's.
Needless to say I overreacted cause my 7 year old daughter is in tears, saying, "I didnt cheat daddy" So I called and asked them to either fix the account or close all our accounts, 3 in total. This was something we did as a family time, playing pc games. I figure as a new customer and one who has multiple accounts, good customer service would show and the problem would be resolved. The answer I get was. "Ok we closed all your accounts, good bye." Needless to say I was suprised of that kind of customer support. Im very disappointed and angry to be honest that customer support was not more helpful. They are simply wrong in this case.
Now I began to wonder though afterwards that 2 of my accounts are full accounts, but my little girls was on the PSReserves. I wondered if her playing PSReserves on a full game install might have had something to do with it. Customer support never tried to help me find a solution they just said bye. Could it be that something triggered cause we had the full game installed? Has anyone heard of something like that? I deleted the Planetside.exe and did a full scan of the files, but nothing changed as far as I can tell. We had the full game installed on our 3 computers. The 3 of us often played our accounts on the different pc's at home. Id like to be able to resolve this issue, but I got nothing from support. I really like this game and just want this problem to go away, but I dont see how I can continue to subscribe on any of my accounts, they may say the same thing about the others and close them and then there is my money gone. I appreciate the hack/cheat protection which makes the game fun for all who play, but this is a real nuissance for someone like myself who barely has time to sit down and play the game and then having my daughter wrongly accused. Please help, what I can I do to fix this problem? The only thing support did say was, "well you can always just create another account cause this is non negotiable" Thats not much help, what if it happens again and I get to explain to my daughter who can barely make it to level 5 has to start over. There has got to be something we can look into or check or do. Sorry for the long post.
Needless to say I overreacted cause my 7 year old daughter is in tears, saying, "I didnt cheat daddy" So I called and asked them to either fix the account or close all our accounts, 3 in total. This was something we did as a family time, playing pc games. I figure as a new customer and one who has multiple accounts, good customer service would show and the problem would be resolved. The answer I get was. "Ok we closed all your accounts, good bye." Needless to say I was suprised of that kind of customer support. Im very disappointed and angry to be honest that customer support was not more helpful. They are simply wrong in this case.
Now I began to wonder though afterwards that 2 of my accounts are full accounts, but my little girls was on the PSReserves. I wondered if her playing PSReserves on a full game install might have had something to do with it. Customer support never tried to help me find a solution they just said bye. Could it be that something triggered cause we had the full game installed? Has anyone heard of something like that? I deleted the Planetside.exe and did a full scan of the files, but nothing changed as far as I can tell. We had the full game installed on our 3 computers. The 3 of us often played our accounts on the different pc's at home. Id like to be able to resolve this issue, but I got nothing from support. I really like this game and just want this problem to go away, but I dont see how I can continue to subscribe on any of my accounts, they may say the same thing about the others and close them and then there is my money gone. I appreciate the hack/cheat protection which makes the game fun for all who play, but this is a real nuissance for someone like myself who barely has time to sit down and play the game and then having my daughter wrongly accused. Please help, what I can I do to fix this problem? The only thing support did say was, "well you can always just create another account cause this is non negotiable" Thats not much help, what if it happens again and I get to explain to my daughter who can barely make it to level 5 has to start over. There has got to be something we can look into or check or do. Sorry for the long post.