Banned from Command Chat [Archive]

Whoknowswhat1

2011-09-12, 04:10 PM

I was recently banned from command chat by GM-ChrolNC, and when i asked why i was being banned, he/she proceeded to ignore me and not tell me why i was. this is outrageous customer support where they let hackers play and when i dont do anything, i get banned from chat.http://i1113.photobucket.com/albums/k514/Whoknowswhat1/gm.jpg

I pay to get 2 answers...... "really" "thats amazying"

Edit: added picture

Tigersmith

2011-09-12, 04:18 PM

This is why SOE is way behind in Customer Support. Atleast Blizzard Emails you with proof of what you did.

To many times CSRS on planetside would ban people for no reason. And im pretty sure you know who im talking about. - DanB

And the way he said Thats Amazying. thats not professional at all.

Considering I know how you are in command and in global. You Never talk in it. So This would have to be a very good reason for a ban.

Goku

2011-09-12, 04:19 PM

Whoknowswhat1

2011-09-12, 04:22 PM

Sounds like a CSR is trolling you. I would get a hold of one of the CSR superivsor/managers to see what the hell is going on. I do not know what you may have done do have that happen, but that is pretty bad CS service regardless if you were being punished.

If i was banned for legit reasons, i would man up and take the punches, but because i wasnt, it just pisses me off. i never talk in global or command chat while other people do stupid stuff in it. all i want right now is a reason why i was banned.

i dont even want to play now because of this, its just dumbfounding that the support is that bad that they dont even tell you what you did, and how he logged off and didnt respond after i asked him what was amazing what just unprofessional.

Tigersmith

2011-09-12, 04:23 PM

i have played for almost 8 years. I have never been silenced once. im 100% sure Whoknowsme said nothing to deserve it. Its seriously a joke. SOE should atleast tell you a reason. But just saying Really? Amazing. This pisses me off

Good thing the Patriots game is on tonight. I wont be playing.

Whoknowswhat1

2011-09-12, 04:28 PM

But just saying Really? Amazing.

Nope he spelt it "amazying" (note the Y)

Goku

2011-09-12, 04:33 PM

What did the GM say to you originally?

Whoknowswhat1

2011-09-12, 04:33 PM

Just received this email

Greetings Whoknowsme,

This is GM Jiiehmu responding to your petition. Thank you for contacting us. After investigating, it would appear you were silenced due to in-game profanity. I suggest you take a look at the KB article I linked below for more information. If you have any further questions, please let us know.

GM Jiiehmu
Sony Online Entertainment
KB Article - Community Standards Policy: http://soe-ing.custhelp.com/app/answers/detail/a_id/16217

Whoknowswhat1

2011-09-12, 04:34 PM

What did the GM say to you originally?

That is all he/she said in the Screen shot, nothing else

Goku

2011-09-12, 04:35 PM

Is that the stupid CSR who is always silencing people due to profanity? I remember there was quite a few people who got slapped with some kind of punishment for doing "profanity" early part of the summer on NC. This was when there were hackers running around and the CSR didn't even pay any attention to that. Great service isn't it? Just about every CR5 in c chat from what I see lets a few words out every now and then. There are those who do it quite often and just spam it up. Might as well silence the entire CR5 population.

Did you contact him then over tells?

Accuser

2011-09-12, 04:42 PM

I like how he was silenced "for profanity" and his screen cap of his conversation is interrupted by someone using the word "fuckery" in Global.

Crator

2011-09-12, 04:44 PM

1. Foul language is not permitted, in any language.
Excessive use of foul language in an inappropriate context, including swear words, real-world racial slurs, and other language that is not consistent with the fantasy environment and designed to hurt, will be considered a disruption. The existence of the filter (/filter) is not a license to be profane.

The rule says excessive. I would assume you would have known you were being excessive in profanity.

Whoknowswhat1

2011-09-12, 04:48 PM

The rule says excessive. I would assume you would have known you were being excessive in profanity.

I assume i would also... if i was to talk in global or command chat. i have been doing stuff that past couple days and have barely played let alone talk in command chat

Im on hold with SOE support... wait time: 3+hrs

really soe get ur stuff in order before you make a new game

edit: hold part

Tigersmith

2011-09-12, 05:29 PM

Any updates on this

Firefly

2011-09-12, 06:11 PM

I like how he was silenced "for profanity" and his screen cap of his conversation is interrupted by someone using the word "fuckery" in Global.
From the standpoint of a former CSR - presuming SOE has similar policies to Mythic - they don't patrol in-game chat. I've said this a bajillion times, most of it in this very board. It probably takes being reported by another player.

Well. Unless you're CSR-DanB, who very probably wasted SOE's payroll by doing nothing except surfing chat looking for stuff to ban. I bet he's the exact same kind of dude who gets beat up in high school and then joins the police force.

Speaking of. I saw him cruising the forums as BREWKO about two weeks ago. Presuming that's really him. Wonder if he reads all the comments about him and goes home to punch the clown whilst crying into his pillow and listening to Bay City Rollers.

Hamma

2011-09-12, 06:39 PM

Whoknowswhat, you didnt happen to be away from your computer and someone else have access to it for any period..

Graywolves

2011-09-12, 06:40 PM

I really like blizzard's systems of this. Very professional, tell me what I did and then show me the evidence of what I did so it's like "Oh I should type "FUCKIN JESUS" in all caps in trade chat next time"

p0intman

2011-09-12, 06:57 PM

From the standpoint of a former CSR - presuming SOE has similar policies to Mythic - they don't patrol in-game chat. I've said this a bajillion times, most of it in this very board. It probably takes being reported by another player.

Well. Unless you're CSR-DanB, who very probably wasted SOE's payroll by doing nothing except surfing chat looking for stuff to ban. I bet he's the exact same kind of dude who gets beat up in high school and then joins the police force.

Speaking of. I saw him cruising the forums as BREWKO about two weeks ago. Presuming that's really him. Wonder if he reads all the comments about him and goes home to punch the clown whilst crying into his pillow and listening to Bay City Rollers.

Yes, Brewko is Danb.

Whoknowswhat1

2011-09-12, 06:59 PM

Quick update... i finally recieved this email after a couple hours

Hello,

You said the following:

2011-08-15 06:10:42 [06:10:04], Command, whoknowsme, F*** D*** S*** C***

Regards,

Senior GM Volom

so on monday august 16th, i said 4 swears, and a little under a month later they act on it...

It seems that their reason to silence was warranted and necessary, besides the fact that i ran into several brick walls in trying to find out what i did to get the silence, it would seem i am guilty, and will take it as such

P.S. i do not remember saying this, probably because i was in Maine for vacation at the time.

Tigersmith

2011-09-12, 08:16 PM

Since when where you online at 6am est? Wtf? I have never seen you on this early

Tigersmith

2011-09-12, 08:17 PM

First off why are there 2 different times on that log. Off by a couple seconds

Goku

2011-09-12, 09:27 PM

First off why are there 2 different times on that log. Off by a couple seconds

The time someone did a /report perhaps and the other is when he said it?

razor851

2011-09-12, 09:37 PM

SOE is a shitty company. Nothing they do surprises me anymore.

Tigersmith

2011-09-12, 09:45 PM

How long are you silenced for? This happened last month they should of just gave you a email warning

p0intman

2011-09-12, 09:59 PM

How long are you silenced for? This happened last month they should of just gave you a email warning

iirc, profanity in command/global results in permanent silences. or used to.

Sentrosi

2011-09-12, 10:23 PM

Wow, that's a douche move. Perhaps SOE is doing a training film for the new CSRs on duty for PS2 on how NOT to act as a CSR?

Or perhaps DanB got a promotion?

Tigersmith

2011-09-12, 10:58 PM

iirc, profanity in command/global results in permanent silences. or used to.

perm for that.

Firefly

2011-09-13, 09:22 AM

Wow, that's a douche move. Perhaps SOE is doing a training film for the new CSRs on duty for PS2 on how NOT to act as a CSR?

Or perhaps DanB got a promotion?
What's a douche move? That it took a month? Or that SOE actually enforced policy? Like Whoknowswhat said, it came off his account and he got caught. So he manned up and is taking it. The world would be a better place if more people were like this, instead of nerd-raging and crying about how they got punished for something. I'll agree that it's a douche move that it took a whole month - that's ridiculous, there's no way this should take so long. I won't agree that it's a douche move that they enforced policy. I applaud SOE and any other company that enforces the rules. My guess is, like I've said before, that the CSRs do not police in-game chat.

Whoknowswhat1

2011-09-13, 10:23 AM

Last night i replied to the ticket asking how long i was suspended for. i just recieved an email a minute ago saying the following

Hello,

You said the following:

You have been silenced permanently.

Feel free to contact us again in one week and we will consider removing the silence.

Regards,

Senior GM Volom

All TR CR-5's, be expecting a /t from me about bases that are hacked/ drained/ need help, because as much as i like the word "Consider" i know from experience that it has a high chance of not happening.

all this means is that i will have time to troll the PSU fourms (just kidding bags does that enough for all of us)

Thanks for all the support

-Whoknowswhat

Hamma

2011-09-13, 10:26 AM

Yea.. no trolling :lol:

Contact them in a few weeks, honestly permanent seems silly considering it was (i think.. ) your first offence.. :P

Firefly

2011-09-13, 10:42 AM

Last night i replied to the ticket asking how long i was suspended for. i just recieved an email a minute ago saying the following

[insert SOE blah-blah stuff]

All TR CR-5's, be expecting a /t from me about bases that are hacked/ drained/ need help, because as much as i like the word "Consider" i know from experience that it has a high chance of not happening.
I strongly recommend contacting them in exactly one week, with that email. There's a thread in this board a few pages down about a guy that got busted for cheating, or something. I forget exactly what, I wanna say that's what it was. AnywayZ he got his suspension lifted.

Do that, and reply each time they contact you (making sure that your email contains, below your message, a chronological listing of their replies). Don't be abusive, vindictive or any of that emo neckbeard nerdrage horseshit. Don't be snotty, don't be trite. At worst take a neutral tone, at best take an apologetic and thankful tone. It never hurts to grease the wheel by adopting a submissive tone.

And let it be a lesson - A) don't break the rules, and B) safeguard your account from others (to address something you mentioned earlier). You're responsible for what goes on with your account. Maybe it wasn't you, maybe it was an asshole relative like a younger brother. But regardless, they were on your log-in which means it's your responsibility.

Graywolves

2011-09-13, 10:51 AM

He was trying to sell his account a few years ago, but yeah they lifted his perma-ban.

Whoknowswhat1

2011-09-13, 10:54 AM

I strongly recommend contacting them in exactly one week, with that email. There's a thread in this board a few pages down about a guy that got busted for cheating, or something. I forget exactly what, I wanna say that's what it was. AnywayZ he got his suspension lifted.

I was planning on it +/- a few hours.

Do that, and reply each time they contact you (making sure that your email contains, below your message, a chronological listing of their replies). Don't be abusive, vindictive or any of that emo neckbeard nerdrage horseshit. Don't be snotty, don't be trite. At worst take a neutral tone, at best take an apologetic and thankful tone. It never hurts to grease the wheel by adopting a submissive tone.

My P.H.D. in Ass-kissing should come in handy here

Thanks again for all the help. Your experience as a CSR has been an invaluable resource to help me to understand the recent events. (i told you... PHD)

Firefly

2011-09-13, 11:13 AM

My P.H.D. in Ass-kissing should come in handy here

Thanks again for all the help. Your experience as a CSR has been an invaluable resource to help me to understand the recent events. (i told you... PHD)
Heh. I actually lol'd. It's not a bother at all - I don't necessarily agree with vulgarity/profanity punishment. I agree with having to follow policy, but that doesn't mean I agree with it. So what, you said shit or damn or hell. Big deal. The policy is dumb, and yes you got busted but I can certainly try and help you out by guiding you through the process. Now granted, I do not now nor have I ever worked for SOE so I really have zero idea what their policies may be, but there's a general similarity between most CS policies. And considering what an abusive cunt CSR-DanB/BREWKO (http://www.planetside-universe.com/forums/member.php?u=14467) was... anything I can do to help add positive karma is a necessary step.

PS (from his profile):
Friends BREWKO has not made any friends yet

EDIT:
HAHA I found BREWKO ON FACEBOOK AND GOOGLE+!!

Killerobe

2011-09-13, 11:42 AM

He was trying to sell his account a few years ago, but yeah they lifted his perma-ban.

That was me...my advice is ask for an appeal forum and approach the whole situation with humility.

Crator

2011-09-13, 11:53 AM

Firefly

2011-09-13, 11:58 AM

The reason I think the policy shouldn't be enforced unless a lot of complaints come in is because of 1. You can add people to your ignore list and 2. There's something called a profanity filter.

Just my 2 cents.
Again speaking strictly from a non-SOE CSR position... (caveat disclaimer: I did not work for SOE which may have different official policies blah blah blah) neither of those excuse vulgarity on the part of other features. Additionally, the ignore and filter commands are usually coded long after the player code of conduct, terms of service, and eula are drafted. Which means no thought is given to whether or not you can just yell f***ot, n***er, fuck shit damn or hell. Ignore can be circumvented, as can the filter. I can't tell you the number of people I've actioned for vulgarity in public channels who trot out that defense. Wanna know exactly how many had their punishment abated?

Zero.

And on more than one occasion in Planetside, the ignore feature has not blocked out ignored people's messages in /c or /g.

Crator

2011-09-13, 12:00 PM

Hmm, sounds like a broken feature that should have been fixed with sub. money.

Firefly

2011-09-13, 12:07 PM

Hmm, sounds like a broken feature that should have been fixed with sub. money.
Quite possibly, but here's the thing: QA teams evaluate broken features on a tiered priority scale. What you deem as important may not be what they deem as important. Once they get to that particular item, they spend a fair amount of time investigating problems and determining whether or not they are broken, then they spend a fair amount of time figuring out how and why they are broken. Then they figure out a fix. Then they send it up to the devs to get fixed.

Then the devs go through the entire process wash, rinse, repeat ad nauseum. If it's game-breaking it will get fixed fairly quickly depending on how bad it is and how quickly the players are vocally outraged (hint: ranting about it on gaming forums, especially unofficial ones, counts for only a little). If it's not game-breaking, like having blocked you because you're a foul-mouthed bigot and still seeing you in command chat, which I can turn off, that's low priority I'd imagine.

Regardless, none of that excuses one simple fact: vulgarity, profanity and obscenity are against the terms of service. Use it all you want, but be prepared for consequences if someone decides to report you or CSR-DanB happens to be playing Global Police.

Death2All

2011-09-13, 01:01 PM

GM-Chrol is the same GM that suspended me for 3 days for racist globals once.

However, I have respect for him because during the horrible hacking escapades that transpired for about 2 years he would always answer my appeals swiftly and band the hackers within a few minutes.

I agree that "thats amayzing" isn't very professional. They should always state exactly what you did. But perhaps what you did was so outrageous it didn't need an explanation.

Death2All

2011-09-13, 02:34 PM

lolnvm

http://screenshot.xfire.com/s/117857544-4.jpg

This JUST happened.

p0intman

2011-09-13, 02:36 PM

so wait... profanity = perm silence
death threats = 1 week silence?

wat?

Hamma

2011-09-13, 02:37 PM

Yea.. wait what? :lol:

Tigersmith

2011-09-13, 02:46 PM

This is pretty awful, do they want to lose players?

They have not added 1 thing in YEARS to the game. It gets me fustrated every time I say that. They should at least changed the home conts for us every once in awhile. sighh

Hamma

2011-09-13, 02:47 PM

That really has nothing to do with their policys.

Whoknowswhat1

2011-09-13, 03:15 PM

did ur death threats include profanity? if so its a 7 day suspension, followed by a perm ban

Death2All

2011-09-13, 03:29 PM

did ur death threats include profanity? if so its a 7 day suspension, followed by a perm ban

There was about 4 mins left on the hack and some idiots decided to shoot at the gen so I comish'd "Kill the gen I kill you irl".

Overzealous-oppressive-sensitive bitches FTW.

PrISM

2011-09-13, 04:59 PM

SOE is a shitty company. Nothing they do surprises me anymore.

This. SOE is a terrible company with abysmal customer service.

Whoknowswhat1

2011-09-13, 05:32 PM

"Kill the gen I kill you irl".

lol someone took that seriously?

Firefly

2011-09-13, 11:16 PM

Why does the guy's name not have "GM" or "CSR" next to it? And why is he talking to you via /tell instead of the angry-red CSR chat?

p0intman

2011-09-13, 11:35 PM

Why does the guy's name not have "GM" or "CSR" next to it? And why is he talking to you via /tell instead of the angry-red CSR chat?

I completely overlooked that.

Vedenoogly ?

Can you type in command, is it legit? someone might be bullshitting you.

could report them if its bullshit with that screenshot.

Death2All

2011-09-14, 12:16 AM

I completely overlooked that.

Vedenoogly ?

Can you type in command, is it legit? someone might be bullshitting you.

could report them if its bullshit with that screenshot.

No. There was green text in the killspam chat box informing me that I was silenced by a GM official. At first I thought someone was fucking with me because there was no GM tag.

At least I'm not permanently silenced for a bullshit charge like some people get.

Whoknowswhat1

2011-09-19, 06:20 PM

UPDATE: after negotiating with a gm for 20 min, i have settled for an augmented silence. i will be able to talk in command chat, but not in globals/ continent all's, and to contact Support in one month to see if i can get the full silence removed.

Thanks for all of your support

--Whoknowswhat