PS 1 Free time has started.

[BloodOmen]

Just tried it and it's downloading now. So hop in.

Sorry if repost.

[sylphaen]

Let us know if there is a free respec.
;)

[Exmortius]

ya i checked it out last night it's active. just gotta download it the launcher is all redone from what i remember back in the day. it works on win8. just make sure you give it admin rights to run on the pc.

[NewSith]

My first 27 minutes of return were quite interesting.

I got in, made a few sniper kills, got flailed, than respawned, made some more sniper kills, got bombed, than got rezzed, made 1 more sniper kill, engaged in a duel and got flailed again. Aaaaah... Sweet return.

[BloodOmen]

No free respec that I can see for those asking.

[CrystalViolet]

Launcher still tells me I need a sub... :(

[MooK]

I'm a May 22nd, 2003 activation account, and I'm not able to log in.

(8:57:34 AM) Mastachief: thay are currently activateing accoutns and hope to be doe by 1159pst

I'm surprised it isn't a blanket routine activating accounts. Should be a single command, no?

[basti]

I'm a May 22nd, 2003 activation account, and I'm not able to log in.



I'm surprised it isn't a blanket routine activating accounts. Should be a single command, no?


It may just be a simple script. But if you got loads of accounts, even a script needs time. :>

[CrystalViolet]

It may just be a simple script. But if you got loads of accounts, even a script needs time. :>

I was a June 2003 activation, maybe the script is running in reverse? :huh:

[kertvon]

I'm jumping in. Wish my old character hadn't been purged though, then I would be at least BR20/CR2. O well, I should be able to get my air support up for some lib action

[MooK]

It may just be a simple script. But if you got loads of accounts, even a script needs time. :>

I got an IM 2:05 AM ET that a friend got in, I can't imagine there would be so many records to last 7 hours of run time.

[Xaine]

Mine says pending, with 30 days free time?

[goneglockin]

My first account from 08/2003 says 45 day pass pending, expires 8/11/12.

I wonder if it will work considering the first one was banned from the planetside forums for bashing communist China and ChinaSide in general. Apparently calling communists, communist- is disparaging a race/nation.

[LegioX]

can anybody play?

[AThreatToYou]

Yeah, my account works. Just login to the launcher and your gametime will become active to anyone who has it saying "pending".

[Sabot]

I just tried it again after... 4 years. Oh it was sweet. My Reaver kept getting ripped to bits though, as controlling one after so long was... interesting, to say the least.

[EagleStalker]

Mine says pending, with 30 days free time?

That means you are good to go.

[Greenthy]

Some of these 'possitives' might be false possitives though.
As there's also a 45 day free.

I have not received my 30days here

[Baneblade]

Let us know if there is a free respec.
;)

No dice.

[IIChaosOfWarIII]

People that are trying it now are probably just using the free 45 days SOE gave out when they were hacked.

[Dart]

I just tried it again after... 4 years. Oh it was sweet. My Reaver kept getting ripped to bits though, as controlling one after so long was... interesting, to say the least.

If you were struggling with a Reaver in PS1, prepare for a somewhat steeper learning curve in PS2. From what we've seen of footage so far, flying in PS1 is basically painting by numbers in comparison.

[Baneblade]

People that are trying it now are probably just using the free 45 days SOE gave out when they were hacked.

That was supposed to expire... mine did.

[Xyntech]

Haven't gotten it yet, but I'll post again when I do.

[Greeniegriz]

Mine says pending, with 30 days free time?

Same here. We're good to go. See you guys in there!

Cheers,

GG

Sent from my SPH-D710 using Tapatalk 2

[Landtank]

I played last night, was part of a fairly epic battle on Esamir between the TR and the NC, I believe Higgles was tweeting the stream.

[Elim]

It says pending on my account game plan page however, when I try to log in on the launcher, I always get "There was an error completing your request. Please try again".

Anyone getting the same thing?

[Vhaun]

Still nothing for me. May 20, 2003 Registered date. -_-

[Xaine]

I must be being super fucking dense, how am i actually meant to download the game?

[Vhaun]

I must be being super fucking dense, how am i actually meant to download the game?

http://www.soe.com/getthegame/

Bottom of the page. "Reinstall" Link.

[Sabot]

If you were struggling with a Reaver in PS1, prepare for a somewhat steeper learning curve in PS2. From what we've seen of footage so far, flying in PS1 is basically painting by numbers in comparison.

It all depends on what you're familiar with, doesn't it? Flying in PS1 is nothing like flying in a sim or in BF3, which I would guess PS2 is more like. Besides... actually flying isnt hard... but the aiming with the mouse in an aircraft in PS1, the sensetivity and DPI "issues"... horrible. From what we've seen in the fotage of PS2, this isn't an issue.

So... yes, there will probably take some time to adjust to the PS2 flying mechanics. But as long as the controls aren't as clumsy, it will actually be fun to learn... not frustrating.

[Xaine]

http://www.soe.com/getthegame/

Bottom of the page. "Reinstall" Link.

Thank you for compensating for my brain issues. :P

[Sotonian]

Wish i could experience the game, i only played the free version years ago when i was much younger

[Bahamut]

I've had an account since 2003, but it still tells me I need to set up a subscription.

[Roy Awesome]

I'm a May 22nd, 2003 activation account, and I'm not able to log in.



I'm surprised it isn't a blanket routine activating accounts. Should be a single command, no?

Have you ever tried to delete a hundred thousand files from your computer? It's a simple script ;)

[roguy]

I've had an account since 2003, but it still tells me I need to set up a subscription.

Having the same problem here, but then when i go to my subscription page Planetside 1 isn't listed...

[Greeniegriz]

If your free time isnt active by tomorrow I suggest submitting a support ticket. Should be easily resolved.

Cheers,

GG

Sent from my SPH-D710 using Tapatalk 2

[wasdie]

I'm a May 22nd, 2003 activation account, and I'm not able to log in.



I'm surprised it isn't a blanket routine activating accounts. Should be a single command, no?

Depends on how loaded their systems are. It seems that SOE has everything connected into one account. It must be pretty bloated.

[SwiftRanger]

Anyone else having a "Unable to contact login server. Please try again later." message?

edit: NVM, wrong launcher, had multiple PS1 installations.

[megamold]

the launcher tells me i have no sub :(

[Baneblade]

Thank you for compensating for my brain issues. :P

Next time, be sure to stay at a Holiday Inn Express.

[Gonefshn]

Had an awesome time last night with the increased pops! Seriously everyone needs to take advantage and play! I'm going to miss PS1 when PS2 comes out so this is a great last hurrah!

[USD]

Tells me I need a sub :(

Is there an official post regarding this free time somewhere?

[KaB]

I bet they started giving away the 30 days today in order to be sure they'll get it done and everybody has it on April the 1st. So we might have the official announcement that day I guess.

[Pillar of Armor]

It may just be a simple script. But if you got loads of accounts, even a script needs time. :>

SQL UPDATE is pretty slow when you have to update thousands (or millions) of records. Oracle, MySQL, InnoDB, MyIsam, it doesn't matter... it's gonna be slow.

[IceJudge]

Still waiting on my account to unlock also, I believe I purchased the game back in 2004. Oddly one of my free level 5 accounts from 2006 is activated. So...small yay I guess.

[Bahamut]

I still can't get on. I wonder if they started activating accounts from most recent registration and started going backwards, or if it's random or alphabetical or what.

[Razicator]

Yeah it looks like they're going backwards. I still haven't been activated, and mine was registered at 2004. Seems like the other ones are around 2003-2004 too, though that could just be biased because this forum has a lot of older vets.

[MooK]

Friend who activated in 2003 was able to play this morning in the AM.

I think there's a better chance that they've just stopped.


In other news, the launchpad appears to be a CPU sink. The Awesomeium framework + the Launchpad take up like 15% of the CPU doing nothing.

[Bahamut]

Friend who activated in 2003 was able to play this morning in the AM.

I think there's a better chance that they've just stopped.


In other news, the launchpad appears to be a CPU sink. The Awesomeium framework + the Launchpad take up like 15% of the CPU doing nothing.

The producer's letter says that all accounts will have the 30 day grant by 11:59 p.m. PST, June 27th- and ALL accounts will get it. I don't think they've arbitrarily stopped activating accounts.

[Vhaun]

Friend who activated in 2003 was able to play this morning in the AM.

I think there's a better chance that they've just stopped.


In other news, the launchpad appears to be a CPU sink. The Awesomeium framework + the Launchpad take up like 15% of the CPU doing nothing.

My favorite bit is when it refreshes itself after 5 seconds.. deleting anything you may have entered into any field thus far.

Meanwhile.. launch day activation.. no 30 days. /patience /NS2

[RovingDeath]

STILL not activated, damn it! Started in 2003 as well.

[Razicator]

Same :-\ At this rate I'm just going to go to sleep and wake up tomorrow hopefully with it activated. And I still have to download the client...

[Bahamut]

I'm starting to think that some accounts are going to get skipped entirely due to some technical error. Otherwise, it looks like most of the people who still don't have access were early subscribers and so it has something to do with the age of the account and the order they're activating in.

[Kujo]

It has me a bit worried because obviously station accounts aren't 100% full proof for being kept intact. My station account in the past year seems to have suffered some sort of data loss. I started playing Planetside 1 in June of 2003 very soon after it launched. My Planetside 1 game pass info even says the original activation was in June 2003, however my payment history shows the earliest payment as Oct 2003 only a couple weeks before I bought Core Combat. So I'm missing several months from my records that I know I paid for. And I know I saw those missing months there from June to September in my payment history less than a year ago.

[TheBladeRoden]

No dice :mad:
July 24, 2003

[PsychoXR-20]

Keep in mind its most likely 11:59 PST, which means they have 2 more hours before their "deadline". Here's hoping they're not done yet.

[Bahamut]

Keep in mind its most likely 11:59 PST, which means they have 2 more hours before their "deadline". Here's hoping they're not done yet.

Correct, but it's been what, 30-some-odd hours since they started? What are the odds that so many of us suddenly get activated in the next three hours?

[PsychoXR-20]

Correct, but it's been what, 30-some-odd hours since they started? What are the odds that so many of us suddenly get activated in the next three hours?

That's sort of my feeling too, but since my account hasen't been activated yet, I'm hoping that it is indeed the case :(

[EightEightEight]

I have the sinking sensation that I am going to be talking with SOE support tomorrow. With only one hour left till they said they would have everything active. Both of my accounts are still not active.

[megamold]

I have the sinking sensation that I am going to be talking with SOE support tomorrow. With only one hour left till they said they would have everything active. Both of my accounts are still not active.

man i was hoping it would be activated by now, geuss i will be contacting support :(

edit : and as expected their chat support is timed for americans, because screw you Europe !

[EightEightEight]

It's really sad that they have not fufilled what I feel to be a promise why would you specify such a specific time and then not meet it

Especially after seeing a post like this:

You guys are an extremely passionate community. We don't want to make a promise we aren't able to keep because a) we don't think it's the right way to treat your community and b) because I'm scared of what some of you might do.

[RovingDeath]

WTF MAN want to play =(

[WarbirdTD]

Deleted. Monster fail. PEBCAC.

[megamold]

and of course none of the phone numbers seem to work.
good to know that customer support from SOE is still as shit as it ever was.

[RovingDeath]

Here's the return email when I used their support address on the official site:


Sorry, we were unable to deliver your message to the following address.

<[email protected]>:
Remote host said: 550 5.1.1 <[email protected]>... User unknown [RCPT_TO]

[megamold]

also , when calling the UK support line, it tells me the working hours for the pacific timezone, geuss what SOE, the UK is NOT in the usa.
maybe getting pro7 to do the eu support isnt so bad after all.

[EightEightEight]

also , when calling the UK support line, it tells me the working hours for the pacific timezone, geuss what SOE, the UK is NOT in the usa.
maybe getting pro7 to do the eu support isnt so bad after all.

Then at least there would be some support I guess

[WarbirdTD]

Apparently, I have a bajillion accounts with SOE and I was, in fact, using completely the wrong one.

[megamold]

i got over 100$ worth of ps1 subs in my payment history , so yeah borked sounds about right.

[Azovyr]

I have sub payments from aug 2003 to sept 2004 and still not been granted free time. I'm also in the UK if that makes any difference. Bit disappointing I hope they reactivate before the 1st!

[Baneblade]

SOE hands out free playtime and people still complain... you could reactivate your account yourself at any time. Worry about your 30 days later.

[MrTinkles]

SOE hands out free playtime and people still complain... you could reactivate your account yourself at any time. Worry about your 30 days later.

Well...yeh...but I think it's more that people can't access the free time...and are trying to find out why!

I can't ...and it would be a help to find out if it's "my fault" as it were or if it's that SOE underestimated how long it would take to credit the free time to everyone's account..

I don't think that's a complaint...just wondering...

Frankly I'd be more than happy to pay a months subs while waiting for beta...if the pops are as high as they sound...but don't want to do that if I get the 30 days credited to my account 20 seconds later. ;)

[Azovyr]

Frankly I'd be more than happy to pay a months subs while waiting for beta...if the pops are as high as they sound...but don't want to do that if I get the 30 days credited to my account 20 seconds later. ;)

Exactly this, I didn't mean to sound ungrateful and I would have subbed anyway for the 1st event, just wondering why we haven't got the free time yet or perhaps they missed some accounts out for some reason?

[megamold]

SOE hands out free playtime and people still complain... you could reactivate your account yourself at any time. Worry about your 30 days later.

lol, really?
its the people that didnt recieve anything that are complaining, and rightly so.

[Hamma]

Did you ever pay a subscription at all for PS? If not you may not get an invite.

Regardless chat support should open this morning.. don't worry plenty of times to get in on some good fights. SOE isn't out to get you I'm sure there was just a mixup somewhere.

[megamold]

yup, i have over a 100$ worth of subs for ps1.
and your morning is my night, so chat wont be available for me till about midnight.
i dont really mind that i dont have it yet, i do however mind that lots of people did not get their 30 days and there is no tweet or post or whatever to tell us that they know about the problem and are/will be fixing it.

now i just feel left out and slightly paranoid about recieving my ps2 beta veteran acces :)

[Greeniegriz]

Submit a support ticket.

Cheers,

GG

Sent from my SPH-D710 using Tapatalk 2

[MooK]

The producer's letter says that all accounts will have the 30 day grant by 11:59 p.m. PST, June 27th- and ALL accounts will get it. I don't think they've arbitrarily stopped activating accounts.


Yep. Pretty sure they've arbitrarily stopped activating account; since I still haven't been activated and plenty of others haven't. I guess support is the only way to go, then.

[Baneblade]

Well...yeh...but I think it's more that people can't access the free time...and are trying to find out why!

I can't ...and it would be a help to find out if it's "my fault" as it were or if it's that SOE underestimated how long it would take to credit the free time to everyone's account..

I don't think that's a complaint...just wondering...

Frankly I'd be more than happy to pay a months subs while waiting for beta...if the pops are as high as they sound...but don't want to do that if I get the 30 days credited to my account 20 seconds later. ;)

Exactly this, I didn't mean to sound ungrateful and I would have subbed anyway for the 1st event, just wondering why we haven't got the free time yet or perhaps they missed some accounts out for some reason?

lol, really?
its the people that didnt recieve anything that are complaining, and rightly so.

I haven't even checked mine. SOE probably just hasn't made the deadline, that isn't exactly unprecedented lol.

[megamold]

I haven't even checked mine. SOE probably just hasn't made the deadline, that isn't exactly unprecedented lol.

aint that the truth :D

[Razicator]

I just got off live support chat, here's the log.

TSR Timothy A.: Hi, my name is TSR Timothy A..
XXXXX soe: Hello!
XXXXXX soe: How are you?
TSR Timothy A.: I'm doing well! How about yourself?
XXXXX soe: Just swell thanks!
TSR Timothy A.: Excellent!
TSR Timothy A.: In regards to your problem description, the actual due date for all accounts to be granted the game time is July 1st.
TSR Timothy A.: Any accounts that received it before hand pretty much just got lucky that the PlanetSide team was able to grant it a little early.
XXXXX soe: Hmm, but the PS2 producer's comm says " support of this monumental occasion, SOE is granting 30 days of free game time to every current subscriber and former PlanetSide player who had an active subscription! This grant will be processed by 11:59 PM PST June 27th, 2012, however as there are a large volume of accounts some may receive grants earlier than others."
XXXXX soe: And online RadarX, the community manager for PS2, said to contact support if we still haven't received the playtime.
TSR Timothy A.: Correct, however, July 1st was supposed to be the day that all accounts should receive the time granted onto their account.
XXXXX soe: "If you have not received your free time, I would encourage you to contact Customer Service at http://www.soe.com/support as they are always happy to assist.", said a few hours ago
TSR Timothy A.: Like I mentioned before, there are a lot of accounts that they need to grant, but all accounts should be granted the game time by July 1st.
TSR Timothy A.: All the granting privileges are completed by the PlanetSide team.
XXXXX soe: Haha alrighty then!
XXXXX soe: I'll hold you guys to it, thanks.
TSR Timothy A.: You're welcome! Is there anything else I can help you with today?
XXXXX soe: Nope, I'm good thanks!
TSR Timothy A.: You're welcome!
TSR Timothy A.: Thank you for contacting Sony Online Entertainment and have a great day!
XXXXXX soe: you too thanks!
TSR Timothy A.: Thank you!

TL;DR SOE representative says all accounts will be given 30 days by July 1 for some reason, contrary to all other sources.

[Bahamut]

Just talked to tech support via the online chat and got activated.

[Razicator]

Yeah he must have realized after me that something was up, since I was first in line anyways.

Hmm, looks like some people after me on the support chat had their accounts reactivated. The support guy must have been like... wtf? and changed his mind after my query.

[megamold]

so i just got into the support chat and i was told this :

TSR Oliver D.: Ok I will go ahead and grant 3 days to the account and escalated your account to my Tier 2 to have the remaining days added. You will be notified by email once the 27 days have been granted to the account.

[Razicator]

Yeah I don't understand, I got off support chat again and was rejected again. Is my account on their shit list or something? Damn...

[Kujo]

Here's my live chat record. After seeing someone else post that they got 3 of their 30 days while their account is being investigated, I tried asking for the same thing for myself, but I had no such luck. I hope they get back to me today. I would hate to miss the weekend. What worries me most about this whole situation though is that I might not be marked down as a Planetside 1 Veteran yet for PS2.

TSR Thomas N.: Hi, my name is TSR Thomas N..
XXXX soe: Hi
XXXX soe: I left a description of my problem. I guess you're reading it now.
TSR Thomas N.: May I have your name please?
XXXX soe: I'm XXXX XXXX
TSR Thomas N.: Which account do you have Planetside billing history on?
XXXX soe: The station name is XXXX
XXXX soe: This same one I'm logged in with in fact
TSR Thomas N.: One moment while I investigate XXXX
XXXX soe: k
TSR Thomas N.: For security reasons, we are unable to address your account issues without first verifying your identity. Please respond with all of the following information:

(I provided my info here)

TSR Thomas N.: thank you
TSR Thomas N.: Ok, I will need to submit your account to another department for investigation
XXXX soe: Okay. Does my payment history not show up by just accessing my account? I can see the Planetside 1 payments I made in 2003 just by logging into my station account.
TSR Thomas N.: Most likely, this will be fixed, but since it is not my say, I cannot say with entire confidence
TSR Thomas N.: You do have planetside billing
TSR Thomas N.: You should qualify, but we need to send it off for repair essentially
XXXX soe: I see
TSR Thomas N.: Do you have any additional questions?
XXXX soe: I suppose just one that I've been having for a while. I never bothered with it, but since I'm here
XXXX soe: What might have happened to my payments from june to Sept in 2003?
XXXX soe: My Planetside 1 activation even shows June 2003
XXXX soe: But my payments went missing
TSR Thomas N.: You mean your billing history has holes in it?
XXXX soe: Yes
TSR Thomas N.: June to Sept. 2003?
XXXX soe: I activated Planetside in june 2003. It probably came with a month free like most games. My payment history used to show payments from about June 2003 all the way through to where it ends now
TSR Thomas N.: Well, I wouldn't be able to say, but I can confirm that the billing for 2003 does not start until October
XXXX soe: Yeah, see. That's not correct. I know you see what you see on your end.
XXXX soe: But anyway, I guess it's no big deal.
XXXX soe: So long as I still qualify as a Planetside veteran
XXXX soe: I'm okay with it
TSR Thomas N.: Yeah, you should qualify
XXXX soe: Well that's good
XXXX soe: I'm okay with the holes in the payment history so long as I qualify, even if it's a bit confusing
TSR Thomas N.: Ok, is there anything else I can do for you today?
XXXX soe: Nope. Just this 30 day free time thing. Thanks
XXXX soe: So will i need to talk to someone else right now?
TSR Thomas N.: No, just wait for a response from the other department, everything should work out fine
XXXX soe: k. When should I expect a response?
TSR Thomas N.: They will respond to you as soon as they possibly can
XXXX soe: Is there a deadline for that response? Like today?
TSR Thomas N.: Unfortunately, it is an issue that is being investigated so the time frame is unknown
TSR Thomas N.: Is there anything else I can do for you today?
XXXX soe: I see. Well hopefully they'll respond soon. That's all i need for now. Thanks for your help.
TSR Thomas N.: No problem at all, have a wonderful day XXXX
XXXX soe: Thank you. You too
XXXX soe: oh, actually
XXXX soe: Before you leave
TSR Thomas N.: What's up?
XXXX soe: Would it be possible for you to at least give me like a few days of the 30 days while it's being investigated?
XXXX soe: Like maybe 3. And they can just give me the other 27
XXXX soe: If not, i understand
XXXX soe: That way I can start playing for this weekend's Planetside 1 event
TSR Thomas N.: Unfortunately, no, I'm sorry for any inconveneinces
TSR Thomas N.: inconveniences too, sorry for the spelling error
XXXX soe: I understand. Well thanks anyway.
XXXX soe: Have a good day
TSR Thomas N.: You too! I will send this right away for you!
TSR Thomas N. has disconnected.

[MooK]

OK So whatever you do, do not talk to Thomas. Def. asked be transferred to Oliver or just restart the damn thing.

He pretty much made me list my entire life story for "verification" over an unsecured connection (no SSL.) I was already logged in, and everything he asked was something I could have easily changed, because, well, I was logged in.

It took ~30 minutes to go through (wait time was 25 minutes,) and in the end he said:


[12:21:59 PM] me:
I'm surprised you're having me respond to all of these questions over an unsecure connection.
[12:23:23 PM] TSR Thomas N.: Ok, thank you for confirming your identity
[12:23:43 PM] TSR Thomas N.: I will need to submit your account to another department for investigation and they will respond to you as soon as they possibly can
[12:23:54 PM] TSR Thomas N.: Do you have anything else you need me to do at this time?
[12:24:02 PM] me:
That's really strange, since the documentation about similar chats like this do not entail any of this. This seems pretty scammy.


Yeah, I'm definitely reminded of how terrible SOE has been over the past decade.

[MrTinkles]

Yep - defo seems to depend on who you talk to....I was told I'd get the 3 days now and the other 27 would be added after "teir 2" investigated...

But then

Quote - "I was just informed that this is a known issue and applies to many accounts. I am unable to grant the game time, I will need to escalate your issue to our Platform team. You will be notified by email with more information regarding your issue or if your issue has been resolved."

Sigh....

[IceJudge]

Still no luck here either, just got off the phone with SoE & the CSR said basically to stand by and hope its resolved today and he'd pass it up the chain. Damn it SoE. :(

[MrYiff]

Same response here, just got off a livechat and it appears there are a whole bunch of accounts that didn't get the time applied to them. The rep I spoke to said normally he would be happy to add a few days of time on now and leave the rest to get picked up when they fix the system but he didn't want to do that now incase it left the account in a state where the free time or ps2 beta access might not get picked up correctly.

[01:31:36 PM] Hi, my name is TSR Tim L..
[01:31:48 PM] *********** soe: Hi Tim
[01:31:53 PM] TSR Tim L.: We know that some people have been having this problem. I am going to notate your account so that you get the time.
[01:32:00 PM] *********** soe: fantaastic
[01:32:07 PM] TSR Tim L.: I am sorry about the hassle.
[01:32:34 PM] *********** soe: do you know how long it will take for the time to show up on my account?
[01:32:47 PM] *********** soe: hopefully in time for the weekend
[01:33:06 PM] TSR Tim L.: It should be.
[01:33:51 PM] TSR Tim L.: Is there anything else that I can do for you today?\
[01:33:57 PM] *********** soe: is there any way you can add 1 or 2 days to the account now and then have the rest added later on? I know some people have been able to get this done for them
[01:34:16 PM] *********** soe: i am just eager to get back playing :D
[01:34:19 PM] TSR Tim L.: I do not want to mess with the account, because I do not want to put it in a state that might cause it to be overlooked.
[01:34:28 PM] TSR Tim L.: Otherwise I totally would.
[01:34:33 PM] QRGRTheReaper soe: ah, thats ok, better safe than sorry!
[01:34:36 PM] TSR Tim L.: Indeed!
[01:34:46 PM] ***********soe: id hate to end up where it doesnt get flagged for ps2 beta membership
[01:34:59 PM] ***********soe: i shall hang on and be patient then
[01:35:11 PM] ***********soe: hopefully it will get sorted out ready for this time tomorrow
[01:35:15 PM] TSR Tim L.: I hope so too.
[01:35:23 PM] ***********soe: thansk for you help Tim
[01:36:30 PM] '***********soe' disconnected ('Concluded by End-user').

[dm Akolyte]

Not sure if this should go in this thread, but I can't reinstall the game!

When I try to run the launcher, it opens up launchpad and just sits at the blank SOE screen.

Any ideas?

[MrYiff]

Not sure if this should go in this thread, but I can't reinstall the game!

When I try to run the launcher, it opens up launchpad and just sits at the blank SOE screen.

Any ideas?
Are you using the new(ish) launcher/installer from here or something older? https://launch.soe.com/installer/Planetside_setup.exe

[Arkaiden]

Well, support got back to me and said "my" account had no evidence of ever playing PlanetSide. I put "my" in quotations, because he quoted an account name back at me that was DEFINITELY not mine, and judging by the screen was definitely not one I was signed into.

Weird....

[dm Akolyte]

The new one. It just gets to LaunchPad.exe then doesn't do anything. If I close LaunchPad, the process doesn't close.

[megamold]

wow you guys seem to get the talkative helpfull support guys.
i got oliver and the only things basically said to me were :
-hello
-whats you problem?
- here is 3 days i escalated this to tier 2
-bye

my main concern right now is also not being flagged as a veteran for ps2 beta.

[IceJudge]

Indeed we do, I haven't had any luck, I called and went through 2 CSR chats and twitter. :huh:


[02:23:19 PM] Hi, my name is TSR Robert F..
[02:23:28 PM] TSR Robert F.: Is the account you are logged into chats with the account you are referring too?
[02:23:35 PM] *Myself* soe: Yes
[02:24:51 PM] TSR Robert F.: Unfortunately, I am going to have to forward this to our accounts specialists to assist you in getting your 30 days free time. They will respond via email as soon as they can. This is a known issue for some of our veteran players, and is being corrected as quickly as possible. Is there anything else I can help you with today?
[02:25:37 PM] *Myself* soe: I've heard some players mentioning they got 3 days of playtime while they're waiting on the remaining 27, is it possible just to do that? I'd like to be able to at least get in.
[02:26:03 PM] TSR Robert F.: Unfortunately, that has been changed so we are not able to do that at the moment.
[02:27:15 PM] *Myself* soe: Okay
[02:28:36 PM] TSR Robert F.: Is there anything else I can help you with today?
[02:29:53 PM] *Myself* soe: Thats all.
[02:31:24 PM] TSR Robert F.: Thank you for contacting Sony Online Entertainment and have a great day!
[02:34:24 PM] '*Myself* soe' is currently 'Absent'. Approximately 120 seconds until disconnect.
[02:36:25 PM] '*Myself* soe' is currently 'Disconnected'.

[MrTinkles]

Don't know if it helps but an update...

About two hours after my chat with the SOE gnome...30 days appeared on my account!!!

:)

[MooK]

OK So whatever you do, do not talk to Thomas. Def. asked be transferred to Oliver or just restart the damn thing.

He pretty much made me list my entire life story for "verification" over an unsecured connection (no SSL.) I was already logged in, and everything he asked was something I could have easily changed, because, well, I was logged in.

It took ~30 minutes to go through (wait time was 25 minutes,) and in the end he said:



Yeah, I'm definitely reminded of how terrible SOE has been over the past decade.

1234

Alexander wrote:

Welcome back to Planetside! I've gone ahead and added the missing time onto your account. You should be all set my friend. Happy Gaming!

[Kujo]

Just got an e-mail a few hours after that support chat I had:

Hello,

I have granted the free 30 days of game time for Planetside onto this account. If you have any further questions please let us know.

Regards,

Edward R
Senior Technical Support Agent
Sony Online Entertainment

So I'm all set now thankfully! :)

[IceJudge]

Same here, just got an activation email. It'll be awesome to touch ground on auraxis with my main again :D

[Razicator]

Bah not me, and again I was first. I really must be on their shit list. I'll just wait until July 1 I guess.

[Kujo]

Bah not me, and again I was first. I really must be on their shit list. I'll just wait until July 1 I guess.

Wow, that sucks. If I were you, if I didn't hear anything by tonight, I'd contact them again tomorrow. If you have PS1 billing on your account, I don't see why there's any delay on your activation.

[Arkaiden]

So, far as I can tell, buying the game and using gamecards doesn't mean anything to them. How lovely.

[Azovyr]

FYI I've been granted free time now. I did not have to contact support or anything they just got around to me eventually I guess.

[Aengil]

So, far as I can tell, buying the game and using gamecards doesn't mean anything to them. How lovely.
Yeah, some of our guild who used to play the game have apparently been told to get stuffed because they only bought the game, and expansion, and didn't hand over their CC details to subscribe as well.

Bit weird, because when there have been previous reactivations they haven't had any problems.

[WolfDC]

Original Activation Date: May 24, 2003

I got TSR Thomas N (this was on June 27th) came down to I will get in July 1st. Today I updated my ticket asking them if they could please try to activate it sooner.

I do not think I will get in any sooner, so I am wondering if I should just pay the fee for a month and play $15.00 is not that bad and it sounds like a lot going on in game.

PS anyone else getting the SOE Authenticator? I figured might as well get one.

-Update-
I was just told I never had a sub, so will not get the free play. I guess I must have dreamed all that back in 03. In any event I went ahead and payed the 15 bucks for a month, would have been nice had they told me this three days ago, but whatever.

Got to love SOE support, after years of many other games with them, I had forgotten how wacky they can be.

Wolf

[Raka Maru]

Anyone besides me that thinks the free time flagging is also a test run for the Vet beta flagging?