Questions for Pro7 [Archive] - PlanetSide Universe

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basti

2012-07-16, 03:04 PM

Okay folks, heres the deal:

Myself, and a whole bunch of other PSU folks, will be at GamesCom.
Besides Higby and T-Ray, there will also be a whole bunch of Pro7 folks, as well as god knows who else.

Now, we all have concerns and questions about the whole Pro7 deal, and I will try to get you answers on them.

For that, i need your questions. Rants in this thread will not just deleted, but also greeted with a Warning and/or Infraction. This thread is simply about questions for Pro7, the rants shall go in the other thread. :>

Question 1: If we have Pro7 accounts linked with our SOE accounts then I take it we have to authenticate our logins via a server in Germany even if we are playing on the US servers? I remember that this was an issue with Werner back in the day where the client had to go across the Atlantic in order to authenticate and make sure that the player was still logged in, this caused unnecessary lag and connection problems.

Question 2: Can we still contact SOE support or will be told to contact Pro7 as SOE cannot help us?

Question 3: We will no longer be able to buy station cash and will have to buy Pro7 deutsche marks or whatever they have. If I were to buy some Pro7 currency can I spend it on a weapon/attachment/camo etc on the US server?

Question 4: Sort of following on from the last question. If I buy something then can I use it on both sets of servers or do I have to buy it twice?

Question 5: In the event that the partnership between SOE and Pro7 comes to an end what guarantee do we have that our accounts will be transferred back over? In Planetside 2 my account will contain all my stats, unlocked weapons (some that I may have paid for) and of course my characters that I will have spent a long time building up. I would like a guarantee that if the relationship does go south then all my hard work will not be for nothing.

Mirror

2012-07-16, 03:05 PM

Check your PMs.

-----

I would like to thank Radar for his contributions in the Pro7 thread. He deserves a lot of praise for actually getting involved in that thread and I hope that the higher ups at SOE notice this.

If the EU Community Manager is half as committed as Radar is then we might just be ok.

maskedskull

2012-07-16, 03:08 PM

Are cash shop items going to be comparatively the same price as the SOE store?

Will the items and content on both stores be identical?

More as I think of them.

basti

2012-07-16, 03:08 PM

Refresh the thread. :P

unAimed

2012-07-16, 03:09 PM

Nasher

2012-07-16, 03:11 PM

Will you be passing/selling our details on to 3rd parties, or using them for advertising purposes?

IgloGlass

2012-07-16, 03:16 PM

Who will train the customer service people? (SOE has very good customer service in my opinion)
How do you plan to handle station cash exchange rates and how will it work in DCUO with US servers?
Will there be an update delay on EU servers?
Will SOE have full control over servers other than maintenance?
Will english customer service be provided by germans?
Will Pro7 hire enough people?
What will happen if a EU player plays on a US server and buys items?
Does SOE pay a certain set amount of money for the services or will Pro7 get money from every purchase we make, supporting them even if we only want to pay SOE?

Dart

2012-07-16, 03:16 PM

I will only play PS2 if I can play on the US servers (from the UK) with a reasonable ping (less than 200ms). For reference my ping to Emerald was 120ms and to Markov was 170ms. With their knowledge of the hardware available, would the Pro7 deal still allow that?

derito

2012-07-16, 03:17 PM

Could the european community as a whole have to deal with german violence censorship ?

Trolltaxi

2012-07-16, 03:23 PM

Do you plan to add new cash shop items? Are you allowed to set up an own shop at all? (Yes, this is a "do-you-sell-power?" question...)

Wakken

2012-07-16, 03:29 PM

How can we trust you/know you wont be dicks to the EU community?

More seriously though... It may be a harsh question but.

Why should we, the EU community trust you. You got very bad reputation (from what I've heard) and the games you host are mostly pay2win, crappy games. Why should we trust you with our accounts and details. Why should we expect any decent service from you with SOE's games. How can EU get a sense of security from you of what have happened to us several times before - the EU hosts completely screw their playerbase over. In my case the GOA - Mythic - Warhammer online incident.

Its harsh, but I dont trust these guys. Go ahead and ask it if it feels appropriate (you can change it to make it sound less fierce) :groovy:

Zation

2012-07-16, 03:29 PM

Will there be the same amount of ingame CSRs per server as SoE will have?
Will there be the same out of game options as SoE will have? and will they work the same way?
Will the pricing per item be the same as the US shop prices?
Can we use the items on US servers and EU servers at the same time?
If SoE takes the deal back, will Pro7 help with getting accounts back to SoE AND provide support doing that time?

sylphaen

2012-07-16, 03:31 PM

Could the european community as a whole have to deal with german violence censorship ?

Very good question !

Similarly, will release in European countries be delayed by the preparation of localized clients ? (you know, the whole "every label is to be translated into 58 languages")

Wakken

2012-07-16, 03:37 PM

Would you reconsider "forcing" EU players to use pro7 accounts if we dont want to? Seeing we still can play on EU/US servers anyway. (optional question -->) if not, why was the decision made to force EU players to use pro7 accounts in the first place?

bjorntju1

2012-07-16, 03:37 PM

Will the beta start at the same time as the US test?

Now I think of it, the EU beta probably already started when gamescon starts.

Will prosieben be allowed to put their own items on the store, and price them at whatever price they want?
Will they take care of the 1$=1€ problem So that an item in the US, with costs $1 in the store. Will be priced accordingly in the EU store, such as €0,80 cents.
Will updates be delayed or not?
Can we use the same account for US and EU servers?

ThGlump

2012-07-16, 03:37 PM

As Pro7 accounts can acces US servers, can SOE accounts access EU servers?
If so what cash shop and currency will they use there. (basically same question thats already here but backward)
Will you provide same data feed as US servers for third party applications

And 2 questions besides this deal. You can ask them if you run out of questions :)
Will there be language specific servers or only international?
Who will keep Werner (if its coming back). US or EU? (i would like to play on familiar server)

TR Oakley

2012-07-16, 03:39 PM

People has easily become suspicious of a third party directly handling everything in their gaming experience from the servers to the virtual credits. I am asking for some reassurance that using a Pro7 account will offer just as good customer support as its SoE counterpart?

But why is the reason behind not being able to just log in to european version of our SoE accounts instead? It seems like a much better option when it comes to customer-friendly centralization on SoE's part.

Brollywood

2012-07-16, 03:40 PM

I'm making a note of these questions here directly too, I'll get you answers asap!

MasterCalaelen

2012-07-16, 03:41 PM

I'm making a note of these questions here directly too, I'll get you answers asap!

Much appreciated Brolly.

FatherJack

2012-07-16, 03:44 PM

Where are the EU servers going to be located?

Wakken

2012-07-16, 03:44 PM

I'm making a note of these questions here directly too, I'll get you answers asap!

Thanks Brolly!

Azreil

2012-07-16, 03:47 PM

Will Region IP locking be used to ensure EU players use Pro7 accounts over US accounts?

Nephilimuk

2012-07-16, 03:56 PM

Firstly Pro7 good luck in all of this and I really look forward to see what your replies are going to be. Radar sorry if I may have come across as flaming you in my previous post, not my intent.

Questions

Pounds are different from Euros which are in turn different from Krona and Dollars. How are you going to ensure that virtual money is priced competitively and comparatively between different currencies with in Europe and outlying territories?

I can see a huge potential service improvement for certain territories with in Europe regarding the support you offer. Will the services you offer be consistent across all countries? For example you have great media channel penetration in the Nordic Countries, Germany and Italy, would the UK, France the Balkans and Spain expect to get the same coverage?

If you could say in a 100 words from the heart why you want Planetside vets to come across to you and use your services what would they be?

Other than the unique product you are selling and promoting, what is the compelling reason for players to play with Pro7?

Sorry if the last 2 are fluffy I really want to know more about what services and USP's you are offering to us.

BNuts

2012-07-16, 03:57 PM

ill print this and bring it Bas, lol. or do you have an ipad?

basti

2012-07-16, 03:57 PM

Where are the EU servers going to be located?

Hosting is actually still done by SOE. :)

Azreil

2012-07-16, 04:00 PM

Not really a question but can we try and get some Pro7 representatives to come on PSU, maybe a invitation from PSU staff?

basti

2012-07-16, 04:01 PM

Not really a question but can we try and get some Pro7 representatives to come on PSU, maybe a invitation from PSU staff?

Brollywood is from Pro7. :)

Superbus

2012-07-16, 04:02 PM

I'm making a note of these questions here directly too, I'll get you answers asap!

Thank you sir.

Azreil

2012-07-16, 04:04 PM

Brollywood is from Pro7. :)

Oh ok... I'll just go sit in the corner and be quiet.. thanks :P

FatherJack

2012-07-16, 04:05 PM

Hosting is actually still done by SOE. :)

What I was specifically after was, will there be a server based in the UK, one in Germany etc.

sunzen

2012-07-16, 04:10 PM

Lets assume we know all about your companys and your departments past, what measures have been taken to improve your service ?

basti

2012-07-16, 04:15 PM

What I was specifically after was, will there be a server based in the UK, one in Germany etc.

Dunno. Werner was located in Amsterdam. No idea where those EQ and DCUO servers are.

maskedskull

2012-07-16, 04:20 PM

Good to see that someone from Pro7 is around now :-)

bjorntju1

2012-07-16, 04:27 PM

I'm making a note of these questions here directly too, I'll get you answers asap!

All right, looking forward to it!

GuyFawkes

2012-07-16, 04:58 PM

1. Are we, the EU, able to use our accounts to log into the soe forums and discuss issues directly with soe?

[I refer to this based upon previous experience with lotro, and codemasters having separate 'forums' ( just to demonstrate the official turbine forum was like psu site here , the codemasters one was like looking at a pdf file in comparison). We had no direct contact with turbine at all, couldnt discuss it since the logins were entirely different from one company to the other.
Consequently bugs/issues/account discrepancies was like talking to a brick wall, and no way to talk to turbine so it was a case of suck it up or walk.]

2. Will EU customers have the same direct access to the official planetside2 website after this comes into effect. Will all the stat tracking/i-pad app be viable in EU, supported and maintained , in real time as envisaged by the dev team. If the deal with pro7 is terminated at any point,can you assure us that all these details are not wiped from the system and EU players effectively have to start again at zero.

[referring back to codemasters again, pvp there was never incorporated into the stat tracking of turbine so after the merge into turbine the pvp of EU players effectively never existed]

3. Probably the most important. Can pro7, and soe in particular, ensure us that the same efforts that soe have put into security for accounts and anti-hacking/cheating are rigorously enforced by soe upon pro7 at all times. That personal details are not passed onto 3rd party organisations or customers emails are not influxed with masses of spam as a result of being involved with pro7.

4. Station Cash ( or equivalent). Since I'm not 100% confident with pro7 having credit card details etc yet, what are their plans to distrubute station cash cards within the EU. Have they already got distrubutors lined up within the EU already, and particularly within the UK. I've never seen a shop yet that sells Station Cash here in UK. Will I have to travel to Berlin to purchase them?

RSphil

2012-07-16, 05:14 PM

ok im gona try and keep it simple.

what will pro7 be in charge of for planetside 2.
what will they have a say in?
how will the cash shop work? pricing? are we gona get ripped off?
how is their security for our accounts and servers? is it up to SOE standards?

that will do as alot of the ones i will post are id say already here. if pro7 make a clusterf*~k of this. can we say to SOE we told you so? if this does go tits up i hope they a plan ready to bail them selfs out otherwise SOE will be getting invaded by Europeans lol

exoteror

2012-07-16, 05:55 PM

These questions have been asked in this post, but here are the ones I am interested in, least it shows more than 1 person is interested.

1: Will pro 7 be adding their own items to the cash shop? if they are will they stictly follow the none pay to win method?
2: will the game be updated the same time as the american version ( of cource taking into account time zones)

GuyFawkes

2012-07-16, 06:04 PM

If I'm a pro7 registered player, and I decide to play on 'Emerald', will it be the same 'Emerald' as someone logging in as a soe registered player?

I'm trying to understand how details and log-ins are separated depending upon if you are EU or US based, yet would still allow both to share the same server space in game. Or will the US login players be offered Konried and EU be offered Emerald, for example, but never the twain shall meet?

SealedSun

2012-07-16, 06:11 PM

I haven't seen these so far:

Will there be any differences in the provided content between PS2 by ProSieben and PS2 by SOE, that is, could ProSieben decide to not introduce, say, a new vehicle that SOE has developed for the US version?
Can ProSieben influence weapon/vehicle balancing for the EU version of the game/servers?
Will the business model be the same, or could ProSieben decide to charge for more powerful weapons (and go down the pay2win route, like all their other games)?

I'm asking because the official ProSiebenSat.1 FAQ (http://forums.station.sony.com/eq2/posts/list.m?topic_id=516733) stated
Looking ahead, SOE and ProSiebenSat.1 Games will closely monitor the needs and wishes of local communities to bring special content as appropriate to European players.
and
Players in Europe can expect special content, offers and promotions, including in-game items for the above mentioned SOE games that are included as part of the agreement with ProSiebenSat.1 Games.

Technically, this could all be sold as "catering to the wishes of the European community" (i.e., "Yes, they totally want to spend money to gain an unfair advantage. Past experiences with our own games have clearly shown that")

GuyFawkes

2012-07-16, 06:29 PM

I haven't seen these so far:

Will the business model be the same, or could ProSieben decide to charge for more powerful weapons (and go down the pay2win route, like all their other games)?
[/LIST]

I'm asking because the official ProSiebenSat.1 FAQ (http://forums.station.sony.com/eq2/posts/list.m?topic_id=516733) stated

Technically, this could all be sold as "catering to the wishes of the European community" (i.e., "Yes, they totally want to spend money to gain an unfair advantage. Past experiences with our own games have clearly shown that")

This ties in with my previous question actually, could a player from the EU buy 'pay-to-win' items from Pro7, and then play on a US server against 'normal' soe players who can't.
Could they add bfr's ( extreme example) to satisfy a US demand renewed, and the EU pro7 player is denied them on same server yet could still be killed by them.
It's a veritable nest of worms.

Joe

2012-07-16, 06:33 PM

Will Pro7 do x2 and x3 cash deals like SOE do at the same time?

Also a statement $1 = 0.80 Euros or £0.60 not 1 to 1!!! :groovy:

Nice set of questions we have here nice work everyone.

GuyFawkes

2012-07-16, 07:27 PM

Gold farmers

Purely going off how station cash works with eq2 etc, and assuming the same model in used by pro7 regarding ProCash or whatever they will be using, how will they be able to deter gold farmers from indirectly affecting the game.

By this, for those who aren't familiar with it, you can basically multibox in eq2 running end game content, acquiring end game gear to sell via in game auction for in game gold. The gold is then used to buy station cash cards from other players. Station cash then is put onto your station account, which in turn can then be used for any soe game you want to spend it on, and therefore ps2.

Just to clarify, soe so far have done a great job to keep gold farmers away from eq2, and transactions in game are generally done by players etc openly. But with pro7 essentially controlling all soe games, I want assurances that they are not being let in by the back door, which leads to account hacking/game hacking for all concerned, not just the ps2 community.

p0intman

2012-07-16, 11:19 PM

I'm making a note of these questions here directly too, I'll get you answers asap!
the fact that pro7 is forcing eu people to use their services to play a game made by an american company that does shit decently is insulting. any intent on allowing people to not need to use pro7 to log in to any of these games?

if not, why not? why should ANYONE - americans included - trust you? What happens if an american wants to play on an EU server? I don't want ANY of my details in your hands because i want to play with people ive known for a while in their timezone.

XenocX

2012-07-17, 02:10 AM

Thanks for doing this Basti. And I think it's worth highlighting to the devs that a lot of the reason for the concern is that they have done a fantastic job of involving us along the way; to then discover we are going to be dealing with an intermediary who is an unknown quantitiy in terms of support and feedback is a little unnerving.

My questions:
1. If I post a question on the SOE forums regarding PS2, which subject areas am I going to be referred back to ask Pro7 instead? Is this move essentially going to devolve the entire PS2 project in Europe away from SOE?

2. If - on the highly unlikely offchance - the EU rollout goes to crap (lets just say I'm considering the extremes; hardware faults, uptime issues etc), is there contingency for SOE to step in, or are we stuck with Pro7 regardless?

In other words, I trust the PS2 team to have expectation of what the game should be like. If it's not like that for EU players, is there any recourse, or are we (and indeed the PS2 devs) stuck at the shitty end of the contract stick?

I guess, ultimately, it comes down to the question - do they actually care about the game as a game, or is it just a cash cow to them? But that's a question that we're not going to get an honest answer to before we see how they deal with hosting, community support and feedback.

Satexios

2012-07-17, 03:40 AM

the fact that pro7 is forcing eu people to use their services to play a game made by an american company that does shit decently is insulting. any intent on allowing people to not need to use pro7 to log in to any of these games?

if not, why not? why should ANYONE - americans included - trust you? What happens if an american wants to play on an EU server? I don't want ANY of my details in your hands because i want to play with people ive known for a while in their timezone.

I think you under-estimating who they exactly are. First of all in the European Union there is a strict policy on personal data so I am not worried about that.

Secondly they are a multi-million/billion company doing a multi-million deal with a multi-billion company for a multi-million game. If they fuck up they lose quite some money and their shareholders won't be pleased.

Other than that most questions are true concerns, money wise I think you have to hold on 1=1 as it looks better on SoE's books.

Sabot

2012-07-17, 04:13 AM

Other than that most questions are true concerns, money wise I think you have to hold on 1=1 as it looks better on SoE's books.

That doesn't make sense... If all they're concerned with is how it looks (which I find highly unlikely), they could just as well still write the sales in $... the value is the same? And if not, Pro7 could use the same prices in the game with $ instead of € or £. Besides, if Pro7 gets to dictate prices and currency on the EU servers, why would SOE want to put it in their books? Or rather, why would they be concerned with how it looks to them?

That ties neatly into my question. Will Pro7 be dictating prices, currency and what items are available in their equivelent of SOEs ingame store? i.e, can you add your own stuff to the store, change existing items, and/or can you change prices of current items?

SirVoorhees

2012-07-17, 10:29 AM

-How is it ensured that anti-cheating efforts are working on the same level here in comparison to the u.s.? (and please don't take a "we will do our best blahblah pr speak blahblah" as an answer ;-) )

-will the server hardware be the same (at least performance wise) as in the u.s.? (see above)

-has pro7 any say in the pricing of items?

-will there be a delay for patches? If yes how long?

-what will happen to my pro7 account / chars / items if SOE and pro7 decide to end their partnership?

I Quote this for it is almost the same questions i have.

But i have one more.

Will we have easy access to a GM on EU servers 24/7 ?
As SOE have stated USA players will have.

Why this is a really important question is for as everyone knows, FPS games drags cheaters/bad people like "shit drags flies", specially as it is a f2p game.

And we don't want a whole weekend destroyed just because we can't get Cheaters, Mass team killers or other bad people off our server because we don't have any support thats working.

PredatorFour

2012-07-17, 12:42 PM

As we have seen with Soe in the past hacking is rampant in this industry. How will pro7 improve and better Soe`s methods to prevent hacking ??

With so many different languages/cultures will the ingame GMs be ultra strict on rules broken ingame ??? Or give 3 warnings / whatever the system is ?

Holi

2012-07-17, 01:39 PM

General support questions

Q1: When are you planning to release the final (read: go-live version) EULA and TOS (both EU and US)?

Q2: Which types of support tickets will be routed to Pro7 and which to SOE? Who is responsible for which issues, what is the escalation chain, roles and responsibilities of both companies while servicing customers, etc.

Q3: Related to Q2, should the need arise could a support ticket be escalated to SOE if Pro7 is unable to assist? What would be the procedure in this case?

Q4: Will there be 24/7 live game support (as in actual people, not some automated thing and for in-game issues, not just basic tech support)? If not what are the planned support hours?

Payment related questions

Q5: Will payment information be stored at SOE's or at Pro7's premises (or both)?

Q6: What type of payment methods will be available for EU customers at launch for the SOE and/or Pro7 store? I'm assuming PayPal, debit and credit cards as a minimum, but it's best to check.

Q7: Will there be region limitations in place for payments like with the iTunes store in which you are unable to purchase things from the US store with a credit card that is not registered to a US address (or US bank)?

Thanks to all involved! :D

Azreil

2012-07-18, 01:04 AM

*Question Answered*

Nephilimuk

2012-07-18, 02:05 AM

Heard alot of chatter from EQ2 players that Pro7 intend to hold the right to delete inactive accounts after 90 days. What is the current position on this with Planetside 2 in mind?

I have seen that one come up on the Q&A on the SOE forums. Its been dismissed as not a policy - http://forums.station.sony.com/eq2/posts/list.m?topic_id=516733

Will my ProSieben account be automatically deleted if I don't play for 90 days?
No, ProSiebenSat.1 Games does not use automatic procedures to identify or delete "inactive" accounts.

HEISTT

2012-07-18, 07:07 PM

Just putting my opinion out here. I would hate to see the available in-game items in Europe differ from the items available on US servers. Any differentation between both regions would be bad as far as I'm concerned. And I think most people around here will agree with me saying that a different company handling some of the EU based operational tasks is bad enough as it is.

Question on security measures: will people with a Pro7 account for Planetside 2 be able to get some sort of a physical authenticator (like the way Blizzard's variant functions)?

Murkie

2012-07-18, 07:29 PM

I think you under-estimating who they exactly are. First of all in the European Union there is a strict policy on personal data so I am not worried about that.

Secondly they are a multi-million/billion company doing a multi-million deal with a multi-billion company for a multi-million game. If they fuck up they lose quite some money and their shareholders won't be pleased.

Other than that most questions are true concerns, money wise I think you have to hold on 1=1 as it looks better on SoE's books.

On your second point, I'll simply point to you the mess of the London Olympic security to show you how easy multi-million £ deals get fucked up and what a mess it creates.
Which ties into my main concern - who is ultimately responsible for the EU customer? Are SOE simply handing the game off to Pro7 and shipping updates as they roll out? Or will there be over-sight? I've dealt with SOE for nearly 10 years, I'd be much happier knowing they were keeping an eye on things.

Nemises

2012-07-19, 07:37 AM

...I'm wondering if there could be some sort of Station Cash <-> Prosabian Euro's FX rate .... little bit of virtual currency speculation ala Eve? ;)

Dart

2012-07-19, 08:12 AM

Will EU players wishing to play on US Servers STILL have to log in via Pro7?

I'm pretty sure I know the answer to this but I'd just like to clarify since I haven't seen it answered directly.

Zation

2012-07-19, 09:50 AM

Will EU players wishing to play on US Servers STILL have to log in via Pro7?

I'm pretty sure I know the answer to this but I'd just like to clarify since I haven't seen it answered directly.

Radarx answered this in the thread that lead to the creation of this question thread. ALL EU are "forced" to have a Pro7 account, that account will then be able to play both US and EU servers.

http://www.planetside-universe.com/showthread.php?postid=786664#post786664

Sighpolice

2012-07-19, 10:37 AM

I'd like to know just to what extent do I have to deal with Pro7? Is it simply a matter of logging into that account to be able to play planetside 2 in the same way I would log into a launcher(Pro7 controlled), and then launch the game(SOE controlled)?

Why does the deal with Pro7 exist, and what do they actually manage in terms of everything from in-game items, to customer support, to even buying the game in a EU based shop? Can you show us this in terms of a venn diagram or flow chart of what SOE manages, and what Pro7 manages?

Will EU players have the option to not be involved with Pro7? I currently have an SOE account, does this mean that without my permission or knowing can SOE transfer my details over to Pro7 for the launch of PS2 (as I am a PS1 vet signed up to the beta) even if I never play PS2?

A couple that have been said before, but I will repeat briefly to show the growing concern;

1) £ =/= $ equality for the store
2) in the event that Pro7 and SOE terminate their partnership, what happens
3) a completely equal service provided for both Americans and European players

Nemises

2012-07-19, 03:57 PM

most of that has been answered around and about already, but all are still valid questions...these are just MHO answers from what I've read, not meant to replace an official answer of any sort..

I'd like to know just to what extent do I have to deal with Pro7? Is it simply a matter of logging into that account to be able to play planetside 2 in the same way I would log into a launcher(Pro7 controlled), and then launch the game(SOE controlled)?

Yes, apparently..though the implication is, any micro transactions you do will also be via a ProSabian system (even if it just API's directly to a sony system?)

Why does the deal with Pro7 exist, and what do they actually manage in terms of everything from in-game items, to customer support, to even buying the game in a EU based shop? Can you show us this in terms of a venn diagram or flow chart of what SOE manages, and what Pro7 manages?

ProSabian will be able to deal with local customer support enquiries in native euro languages , and in local time zones...will handle player transactions with local online e-commerce laws upheld...the game is free, so , although you will probably be able to download it from a Planeside2.eu site / portal, theres no real concept of buying it from a store (online or otherwise)..however creating an account I guess is the modern equivelent.

Will EU players have the option to not be involved with Pro7? I currently have an SOE account, does this mean that without my permission or knowing can SOE transfer my details over to Pro7 for the launch of PS2 (as I am a PS1 vet signed up to the beta) even if I never play PS2?

Smed or Radar-x has allready stated that no account transition can take place without the user giving permission, and that people are free to not have their SOE account moved to ProSabien BUT , you will NOT be able to play the game from europe without a ProSabien account..so the choice is transfer the account (or set up a new one) , or don't play if you are EU....NFI if this affects non PS2 bound SOE accounts

GuyFawkes

2012-07-19, 05:46 PM

Will EU players wishing to play on US Servers STILL have to log in via Pro7?

I'm pretty sure I know the answer to this but I'd just like to clarify since I haven't seen it answered directly.

I believe RadarX said in one of his responses that, in leyman terms, if you are in EU and want to play on US servers its fine, but unless you are registered with pro7 then you cant play from EU countries.

I'm just hoping now that Pro7 have some kind of station cash cards in the works so I can just avoid giving any personal details to them whatsoever.

derito

2012-07-19, 06:09 PM

If they're serious about promoting PS2 they'll sell such cards so kids without a credit card can spend their money easily.

GuyFawkes

2012-07-19, 07:10 PM

If they're serious about promoting PS2 they'll sell such cards so kids without a credit card can spend their money easily.

I'm hoping this to be true, but since we're dealing with Pro7 (with a questionable track record so far) and not soe directly any more, I'm hoping to keep the subject bumped. Basti asking about it, while soe are still bothering to talk to us hillbillies in the EU, for the time being is a chance before it gets swept under the carpet.

unAimed

2012-07-24, 11:42 AM

Over a week now - nice definition of asap - I hope this is no indication of how things weill be in the future...

I guess we'll have to rely on Basti ;-)

Brollywood

2012-07-25, 04:36 AM

Over a week now - nice definition of asap - I hope this is no indication of how things weill be in the future...

I guess we'll have to rely on Basti ;-)

I'm still on this - don't worry! There's a lot of questions (and some stuff needs to be double checked) and I want to post all the answers together.

kejel

2012-07-26, 05:07 AM

does that mean you need to get a response from SOE first?

Free Kill

2012-07-27, 01:21 PM

Please tell me you will not make a localised client for this?

I don't want someone who is incapable of communicating with the rest of the players to be able to see all the writing in say German and expect to be understood...

ETD

2012-07-27, 04:11 PM

We all know the meaning of "soon" by now, i just hope Brollywood has not actually forgotten about us.

I'm pretty sure someone would have already asked this, but if not: Will ProsiebenSat1 be allowed to make ANY changes to the game? I don't want them to add weapons and other things that would actually make the game more pay2win than free2play, since that is one of the main things drawing me towards it, and one of the main reasons i rarely ever play games that call themselves free2play. Most the time they are not, SOE seem to do a good job so far. I also don't want them to do any balance changes to weapons. I just want to play the same game, with the same rules with my american friends.

Thanks for actually answering questions btw, that already makes you a lot better than most companies these days :/

Brollywood

2012-07-30, 08:58 AM

Hey guys,
I'm waiting for some feedback on one or two of our answers, but I'll put together the questions I can answer already today and post 'em.

IgloGlass

2012-07-30, 09:05 AM

Hey guys,
I'm waiting for some feedback on one or two of our answers, but I'll put together the questions I can answer already today and post 'em.

Thank you in advance on behalf of the swedish players!

Piper

2012-07-30, 09:12 AM

Oh fudge me, first time I've noticed this thread.

We EU'ers are getting a franchise company to run our servers/service then? Bleurgh. :(

Because that's worked so well in the past with Mythic and er....er....oh my memory seems to have mercifully erased the name of the French company who couldn't organise a knees up in a brewery.

Still can't do naff all about that other than play with 150-200 ping on a US one, which I wouldn't want to. If EU'ers can even access the US servers anyway.

Will slog through the rest of the thread, maybe this Pro 7 lot won't be total muppets. :confused:

basti

2012-07-30, 09:12 AM

Hey guys,
I'm waiting for some feedback on one or two of our answers, but I'll put together the questions I can answer already today and post 'em.

<3

Rest: Folks, you need to understand that stuff like this takes time. Theres a crapload of questions, and Nobody is in any position to answers these right away. Lots of stuff needs to be double checked with the guys who make the decisions.

Be happy that they actually do this before GamesCom. Even tho I would have made sure they see this list weeks before GamesCom, there was no chance we could get an answere for everything there.
Now, with Pro7 dealing with the whole matter here, they actually have time to double check stuff, and give us everything. :)

bjorntju1

2012-07-30, 09:43 AM

Thank you :) Hope we get some more clarification now!

Sinilaid

2012-07-30, 09:48 AM

So I had to transfer my DCUO account from SOE to Pro7, and I must say that I have seen no problems so far. The prices on the store are the same as on the US servers. Servers are nice and stable etc and I was able to use my credit card which didn't work on the SOE run store.So I have no problem with Pro7 taking over things.

EDIT: I know that Euro =/= Dollar, but the difference is so minor that I don't care

Phantomdestiny

2012-07-30, 09:58 AM

So I had to transfer my DCUO account from SOE to Pro7, and I must say that I have seen no problems so far. The prices on the store are the same as on the US servers. Servers are nice and stable etc and I was able to use my credit card which didn't work on the SOE run store.So I have no problem with Pro7 taking over things.

thanks for the feedback ; we finally get some one who is positive towards pro7

Joe

2012-07-30, 11:32 AM

I know that Euro =/= Dollar, but the difference is so minor that I don't care

A euro = $1.22 thats a almost a quarter of a euro over priced for people in the eu..... Are you trolling? :rolleyes:

I am glad we will get some answers :)

I also wana know what the price will be from euro to £ because a £ = 1.28 euros so i hope it will not be 1 to 1 :)

Corruptlol

2012-07-30, 02:15 PM

will the eu f2p model differ from the us model ?

i mean will the eu f2p model be p2w ? or can u promise u don t change anything ?

Brollywood

2012-07-30, 03:50 PM

I'll have to put the answers up tomorrow now, sorry!

For the Pay-2-Win questions though, as it has come up a few times:

As you all know, with PlanetSide 2 SOE have gone to a huge amount of effort to build an F2P experience from the group up where pay to win isn't the solution. I mean, how many times have Matt & Smed talked about sidegrades, cosmetic purchases and the importance of maintaining a fair & level playing field?

So in my eyes it simply doesn’t make sense for us here in Europe to tamper with the exquisite & finely tuned gameplay balance of PlanetSide 2. I think adding a bunch of über-power items so we could just turn a quick buck would fly in the face of a lot of the idea and beauty of PlanetSide 2.

So while it might happen in the future where we may have some exclusive items on either end (I’d dare say at this stage it would be mostly cosmetic stuff), we will strive to ensure that they fit within the awesome PlanetSide 2 gameplay framework.

So no, there's no plans to change the PlanetSide 2 F2P model in Europe.

bjorntju1

2012-07-30, 03:59 PM

Piper

2012-07-30, 04:00 PM

So no, there's no plans to change the PlanetSide 2 F2P model in Europe.

Forgive me being rather obtuse and asking a bloody silly question, but feel it's always best to get the bloody stupid ones out of the way first.

Why a franchise at all then? What are you guys doing on behalf of SoE that SoE couldn't do for themselves in EU land? Is it a case of maintaining the physical servers and er.....er.....

Without being too rude I hope you're a big old "middleman" of a company (in this instance, beyond your TV station) right? You're passing on something else to us, an intermediare? Or are you actually providing a different service in some respect than what SoE will offer to other parts of the world?

basti

2012-07-30, 04:15 PM

Forgive me being rather obtuse and asking a bloody silly question, but feel it's always best to get the bloody stupid ones out of the way first.

Why a franchise at all then? What are you guys doing on behalf of SoE that SoE couldn't do for themselves in EU land? Is it a case of maintaining the physical servers and er.....er.....

Without being too rude I hope you're a big old "middleman" of a company (in this instance, beyond your TV station) right? You're passing on something else to us, an intermediare? Or are you actually providing a different service in some respect than what SoE will offer to other parts of the world?

Reading would have answered your questions.

Pro7 wiill provide localized support for local times in Europe. That means is you speak French, you get a French guy to help ya, at the time you need him, and not in the middle of the night. ;)

On top of that, the Commnity team obviously. Stuff like events and whatever would happen at Europe times, and not at US times/at some bastard time between the two (usually 2 late for EU and to early for US ;) )

Piper

2012-07-30, 04:20 PM

Oops, this got posted well out of place. So deleted for repost.

HEISTT

2012-07-30, 04:23 PM

So while it might happen in the future where we may have some exclusive items on either end (I’d dare say at this stage it would be mostly cosmetic stuff), we will strive to ensure that they fit within the awesome PlanetSide 2 gameplay framework.
You're passing on something else to us, an intermediare? Or are you actually providing a different service in some respect than what SoE will offer to other parts of the world?

Mostly cosmetic stuff being exclusive to one region. It sounds like Pro7 will have free reign over what will or will not be offered for purchase in the store.

I was never fond of the fact that SOE will outsource some of its operational tasks to a European company, but it seems like I will definitely be considering playing on US servers if the EU version is vastly different than the US version. Why can't the items offered in both regions be exactly the same? And we haven't even touched on pricing differences... :boohoo:

bjorntju1

2012-07-30, 04:25 PM

Pro7 wiill provide localized support for local times in Europe. That means is you speak French, you get a French guy to help ya, at the time you need him, and not in the middle of the night. ;)

Not really, Dutch isn't on the list.

Will European players only have access to German Customer Service?
European players will be provided with support and customer service in their own respective language, including English, French, Italian, Spanish, and German.

And I know it says ''including''. But I don't expect that there are any more lanuages. Because if there are more, then why don't they just put them on the list?

I do have to say that I don't mind it isn't in my language, since I can write English pretty good (imo :p ) But I don't think they will have support for every language, and I can also understand that since you need a lot of different people for that.

Piper

2012-07-30, 04:26 PM

I was never fond of the fact that SOE will outsource some of its operational tasks to a European company, but it seems like I will definitely be considering playing on US servers if the EU version is vastly different than the US version. Why can't the items offered in both regions be exactly the same? And we haven't even touched on pricing differences... :boohoo:

If, and I'm still reading, Pro 7 have essentially financial independence, they're expected to generate their own income from PS2 and provide a service from it, then er....hmm.....back to reading, but urgh.

The Werner hamster was one thing nine years ago, this is a whole other kettle of fish.

basti

2012-07-30, 04:37 PM

So it's purely staffing related? That must be possible without farming it out as a franchise if wanted by SoE?

But okay. Got any details on why it was awarded to this company as opppossed to another? Hang on, I'll go read the whole thread. :p

Pro7 is a massive media company in Europe. Even tho most out of Germany have never heard of them, its likley that you watch one of their channels every now and then. ;)
Their advertising power is much much larger than anything SOE could pull off here in Europe. Why not just pay Pro7 to do advertising then? Well, obviously Cash.

If Pro7 would be paid for a proper advertising campaing, SOE would pay millions, plenty of millions. With this deal, with PRo7 maintaining the Community and customer support, its in Pro7s own interrest that the games get loads of players and good support. SOE saves loads of cash and even gets more, means they can spend more on actually creating games. :)
Thats at least how i understand it.

Mostly cosmetic stuff being exclusive to one region. It sounds like Pro7 will have free reign over what will or will not be offered for purchase in the store.

I was never fond of the fact that SOE will outsource some of its operational tasks to a European company, but it seems like I will definitely be considering playing on US servers if the EU version is vastly different than the US version. Why can't the items offered in both regions be exactly the same? And we haven't even touched on pricing differences... :boohoo:

Nobody every said that they WILL be different. Read what he wrote!
Brolly said that there is the potential for exclusive items in the future, but that doesnt mean that this is bound to happen, or that it will be vastly different.
As for pricing: See a few replys ago, someone actually posted that DCUO goes absolutly smooth and the prices are the same. DCUO is now being managed by Pro7 btw.

Not really, Dutch isn't on the list.

And I know it says ''including''. But I don't expect that there are any more lanuages. Because if there are more, then why don't they just put them on the list?

I do have to say that I don't mind it isn't in my language, since I can write English pretty good (imo :p ) But I don't think they will have support for every language, and I can also understand that since you need a lot of different people for that.

Ive seen a longer list in the FAQ. A much Longer.

If, and I'm still reading, Pro 7 have essentially financial independence, they're expected to generate their own income from PS2 and provide a service from it, then er....hmm.....back to reading, but urgh.

The Werner hamster was one thing nine years ago, this is a whole other kettle of fish.

SOE is still hosting the servers. Pro7 manages Community and support.

bjorntju1

2012-07-30, 04:39 PM

Ive seen a longer list in the FAQ. A much Longer

Which European territories will be included under this new partnership between SOE and ProSiebenSat.1 Games?
SOE has secured a multi-year partnership with ProSiebenSat.1 Games Group to distribute eight online U.S.-based games in more than 40 European territories, including Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom. Other countries may be added later.

That has nothing to do with support ;)

dafuq

2012-07-30, 05:20 PM

schlag den raab in planetside 2

germans know what that is :D

IgloGlass

2012-07-30, 05:43 PM

Pro7 is a massive media company in Europe. Even tho most out of Germany have never heard of them, its likley that you watch one of their channels every now and then. ;)

This.

When I read this I suddenly became curious as to what channels they actually do own, if maybe I knew at least one of them in Germany or something..

Turns out that Pro7 owns one of the "funniest" channels in Sweden, Kanal 5 (Channel 5), and just like that my thoughts about Pro7 went from :( to :) Seems like this deal might actually not have been that bad.

Though I still wonder what kind of special cosmetic items we here in Europe might receive.

VSENSES

2012-07-30, 05:51 PM

This.

When I read this I suddenly became curious as to what channels they actually do own, if maybe I knew at least one of them in Germany or something..

Turns out that Pro7 owns one of the "funniest" channels in Sweden, Kanal 5 (Channel 5), and just like that my thoughts about Pro7 went from :( to :) Seems like this deal might actually not have been that bad.

Though I still wonder what kind of special cosmetic items we here in Europe might receive.

That makes me worried... haha but I had no idea they owned any swedish channels, cool. :groovy:

dafuq

2012-07-30, 05:54 PM

well.. all know how frog***r likes their games.. i just hope ps2 will not be like that in europe

IgloGlass

2012-07-30, 05:55 PM

That makes me worried... haha but I had no idea they owned any swedish channels, cool. :groovy:

They own Kanal 9 as well.

Though I do understand if you don't like femman all that much but I love Morgan & Ola-Conny and Gekås ;)

Rabb

2012-07-31, 04:01 AM

For the Pay-2-Win questions though, as it has come up a few times:

As you all know, with PlanetSide 2 SOE have gone to a huge amount of effort to build an F2P experience from the group up where pay to win isn't the solution. I mean, how many times have Matt & Smed talked about sidegrades, cosmetic purchases and the importance of maintaining a fair & level playing field?

So in my eyes it simply doesn’t make sense for us here in Europe to tamper with the exquisite & finely tuned gameplay balance of PlanetSide 2. I think adding a bunch of über-power items so we could just turn a quick buck would fly in the face of a lot of the idea and beauty of PlanetSide 2.

So while it might happen in the future where we may have some exclusive items on either end (I’d dare say at this stage it would be mostly cosmetic stuff), we will strive to ensure that they fit within the awesome PlanetSide 2 gameplay framework.

So no, there's no plans to change the PlanetSide 2 F2P model in Europe.

This statement dose nothing to put my mind at ease. All it really says is short term you plan to stick to the model set down by SOE. But long term I suspect your already thinking about how you can cash in once the F2P model has peaked in its profitability.

So basically is what your saying is once you've made as much as you can form the F2P model you will change it to P2W.

Not the answer me and I suspect allot of the EU community was hoping for.

exoteror

2012-07-31, 04:07 AM

I am happy with the comment and what I would expect. Basicly if people don't spend enough money or the game isen't popular enough, we cannot expect a company to loes money on it.

The idea is if everyone playing even spends a tiny ammount it means the game is working and SOE will have no reason to sell P2W items which make alot of money but ruin the community.

FastAndFree

2012-07-31, 04:14 AM

Rabb

2012-07-31, 04:23 AM

Also not the answer he was giving, but if that's how you want to read it...

Well I'm sorry, I read between the lines and saw very little/no commitment to keeping P2W items out.

derito

2012-07-31, 05:35 AM

It could simply mean that they may add promotional items like SOE is already doing via the facebook recruit center.

Kalbuth

2012-07-31, 05:39 AM

/agree @Rabb, the statement veeeery carefully says nothing about avoiding P2W, everytime it could mean "we won't add P2W element", you see a word leaving the option open. Very suspect, tbh.

LastDawn

2012-07-31, 06:02 AM

Just to put things into perspective:
Channels belonging to Pro7 in Denmark

Kanal 4
Kanal 5
The Voice TV
6'eren

Channels belonging to Pro7 in Finland

The Voice
TV Viisi

Channels they own in Norway:

FEM
MAX
TV Norge
The Voice TV
VOX

Sweden:

Kanal 5
Kanal 9

In additon to that they control channels in Romania and Hungaray and a lot of radiochannels in the countrys mentioned.
So yeah.. They will be able to advertise Planetside 2 and other SoE games quite well. But tbh I'm not really sure if thats a good thing.
I live in germany, so I experience their "marketing" and their current games first hand.
And its quite obvious that they are aimed mostly at the agegroup 10-16, just take a look at look at their current lineup here (http://www.prosiebensat1games.com/en/index.13.html).
I don't like seeing PS2 next to not-so-great F2P games.

So yeah.. Pro7 will be able to attract quite a playerbase in Europe but I'm not quite sure I want to be part of it. Lets hope for the best...

kejel

2012-07-31, 06:37 AM

This statement dose nothing to put my mind at ease. All it really says is short term you plan to stick to the model set down by SOE. But long term I suspect your already thinking about how you can cash in once the F2P model has peaked in its profitability.

So basically is what your saying is once you've made as much as you can form the F2P model you will change it to P2W.

Not the answer me and I suspect allot of the EU community was hoping for.

I tend to look at this the same way, maybe that's what living in the UK with our governments does to us but cant help reading between the lines.

So in my eyes it simply doesn’t make sense for us here in Europe to tamper with the exquisite & finely tuned gameplay balance of PlanetSide 2. I think adding a bunch of über-power items so we could just turn a quick buck would fly in the face of a lot of the idea and beauty of PlanetSide 2.

And this bit just makes it sound like... well i havnt got an answer yet / that others will want to here, so ill give them my personal opinion?

FastAndFree

2012-07-31, 06:45 AM

I wonder why people even bothered to ask that question. If they said "We will NEVER EVER do that, stars be our witnesses!" we/you still wouldn't believe it, so...

kejel

2012-07-31, 06:59 AM

I wonder why people even bothered to ask that question. If they said "We will NEVER EVER do that, stars be our witnesses!" we/you still wouldn't believe it, so...

actually i would as that is a definitive answer without spin.

Rabb

2012-07-31, 07:04 AM

I wonder why people even bothered to ask that question. If they said "We will NEVER EVER do that, stars be our witnesses!" we/you still wouldn't believe it, so...

If they said "we will never do it" fine, but they didn't every time they could have put the subject to rest Brolly left it open to change in the future and even admitted it might happen. "So while it might happen in the future".

I'm sorry but as far as I'm concerned they may as well have just admitted to planning to add p2w items at some point. The whole statement boils down to sticking to F2P for the short term but an uncertain long term future.

At the end of the day they are a company in it for profit. Once the profit margins start to drop I have no doubt they will start to shift to a P2W model.

Coreldan

2012-07-31, 07:05 AM

Yeah, I had not heard about Pro7 ever, but when I looked up I found out that some of the best channels in Finland are actually theirs. TV Viisi has quite a bit of ads, but there are good movies coming from there all the time. Some of the most popular radio channels are theirs too.

Rabb

2012-07-31, 07:06 AM

I tend to look at this the same way, maybe that's what living in the UK with our governments does to us but cant help reading between the lines.

TotalBiscuit isn't the only Cynical Brit of that you can be sure. :D

Equinox

2012-07-31, 08:46 AM

Guys, I'm releasing my new OS soon, Pay-2-win

Ant001

2012-07-31, 09:52 AM

Well Basti it looks like they have closed the accounts for us EU guys to buy any more station cash. I'm guessing we will be getting moved over to Pro7 soon.

That or the SOE account page is buggered.

I forgot to add ....I can't believe guys are worried they may find a company who could possibly be worse than sony at keeping their accounts safe and doing the right thing. Sony are a terrible company but unfortunately they have the game I want to play lmao.

FastAndFree

2012-07-31, 10:39 AM

I forgot to add ....I can't believe guys are worried they may find a company who could possibly be worse than sony at keeping their accounts safe and doing the right thing. Sony are a terrible company but unfortunately they have the game I want to play lmao.

I know right? Irony at it's best. But perhaps SOE got their act together because of the hacking. At the very least we know that they have authenticators. Which won't work with Pro7.
Whether or not Pro7 will make their own is at this point unknown

unAimed

2012-07-31, 11:02 AM

I wonder why people even bothered to ask that question. If they said "We will NEVER EVER do that, stars be our witnesses!" we/you still wouldn't believe it, so...

Well - I would have preferred "We can't - we are obliged to follow Sonys pricing and item structure"...

The way I see it is the following - Pro7 has complete freedom how to price the game - They'll start with Sonys model and go from there...

Revanmug

2012-07-31, 11:23 AM

If they said "we will never do it" fine, but they didn't every time they could have put the subject to rest Brolly left it open to change in the future and even admitted it might happen. "So while it might happen in the future".

I'm sorry but as far as I'm concerned they may as well have just admitted to planning to add p2w items at some point. The whole statement boils down to sticking to F2P for the short term but an uncertain long term future.

At the end of the day they are a company in it for profit. Once the profit margins start to drop I have no doubt they will start to shift to a P2W model.

I would like to point out that nothing is stopping SOE from adding P2W as well in a few years. Like you said, Company are there to make profit and SOE is one of these...

unAimed

2012-07-31, 11:30 AM

I would like to point out that nothing is stopping SOE from adding P2W as well in a few years. Like you said, Company are there to make profit and SOE is one of these...

Somehow I trust Sony more then Alaplaya (a.k.a. p2w... ) when it comes to these decisions.

Rabb

2012-07-31, 11:54 AM

I would like to point out that nothing is stopping SOE from adding P2W as well in a few years. Like you said, Company are there to make profit and SOE is one of these...

I never said that Sony would not or could not do this. But as I'm an EU player the store I will be using will be run by Pro7 not SOE.

Somehow I trust Sony more then Alaplaya (a.k.a. p2w... ) when it comes to these decisions.

There reputation speaks for it's self and is why there is such a big fuss. SOE are not perfect by like you I would trust them more.

Trolltaxi

2012-07-31, 03:23 PM

"So while it might happen in the future where we may have some exclusive items on either end (I’d dare say at this stage it would be mostly cosmetic stuff), we will strive to ensure that they fit within the awesome PlanetSide 2 gameplay framework. " - Brollywood.

I don't like the sound of it. Not at all. It's like "we will be allowed to create exclusive items, and we will do it as soon as we can." And considering the past of pro7's Alaplaya, that means nothing else than p2w, or going further: pay-to-at-least-have-a-fucking-chance".

I'm aware of Brollywood's status as production manager, and I really appreciate his enthusiasm for keeping SOE's original approach, I still have doubt of the creditabily of the company. I simply fear that if the game doesn't produce the numbers pro7 expects, he will just be set aside, or he will have to make the decision if he wants to participate in going p2w or find another job.

Hmuda

2012-07-31, 04:27 PM

After reading the FAQ after linking, they still seem to allow inter-region play. If that's the case, they really cannot start doing development on their own, like with some Korean MMOs, where the western company goes its own way. If we can freely switch between EU and US servers, then it's pretty much impossible to have different content on them. It seems SOE is still very much in charge of the development for both regions.

However, how does this influence the beta? Was my last few weeks of anticipation pointless, or will we EU guys still get our spot at the same time as everyone else? Also, how does this influence the FB app? Can I stop inviting people since it's pointless, or will I still get that golden gun, implants and cash-points?

LastDawn

2012-08-01, 02:48 AM

Will European players be able to access Test or Beta servers in order to provide feedback on upcoming game content?

Yes, players with a Test or Beta access can continue to test the games and provide feedback before release of the games that offer these servers.

So there is still hope.. thats from the offical F.A.Q btw http://forums.station.sony.com/dcuopc/posts/list.m?topic_id=47694

ETD

2012-08-01, 03:10 AM

So while it might happen in the future where we may have some exclusive items on either end (I’d dare say at this stage it would be mostly cosmetic stuff), we will strive to ensure that they fit within the awesome PlanetSide 2 gameplay framework.

I don't like this one little bit.

I'm OK with EU specific visual things (country flags as badges on the armor or osmething is cool), but the day you add any items changing the gameplay i will leave the game. And I'm usually someone who buys quite a bit of stuff in a f2p game. Just saying.

FastAndFree

2012-08-01, 03:34 AM

I'm OK with EU specific visual things (country flags as badges on the armor or osmething is cool), but the day you add any items changing the gameplay i will leave the game. And I'm usually someone who buys quite a bit of stuff in a f2p game. Just saying.

This is offtopic but I sure hope not! Earth flags have no place on Auraxis

On the whole pay to win thing, I guess if worst comes to worst Pro7 still can't afford to make the game pay to win on their end, because european players will be able to play on the US servers (and we know that SOE/Pro7 players will be divided based on location not on which server they play on).
So if Pro7 were selling Lasher +5s people could buy them for their characters on the US server (or transfer a character from an EU server to a US one) pissing off "SOE's" players. SOE won't let that happen

Thomanson

2012-08-01, 04:02 AM

This is offtopic but I sure hope not! Earth flags have no place on Auraxis

On the whole pay to win thing, I guess if worst comes to worst Pro7 still can't afford to make the game pay to win on their end, because european players will be able to play on the US servers (and we know that SOE/Pro7 players will be divided based on location not on which server they play on).
So if Pro7 were selling Lasher +5s people could buy them for their characters on the US server (or transfer a character from an EU server to a US one) pissing off "SOE's" players. SOE won't let that happen

As a US player, that's what had me a little concerned... The instant that any upgrade/levelling boost/whathaveyou is cheaper on Pro7 than SOE, those EU accounts better be kicked off the US servers, and vice versa. The ONLY differences they can make without affecting balance are cosmetic ones, unless they do it exactly in lockstep with SOE. So, Pro7/SOE, you've got your choice, basically be twins, or separate the regions completely.

FastAndFree

2012-08-01, 04:39 AM

Price differences of sidegrades/boosts wouldn't be game breaking. Annoying maybe. But not disruptive.
What would be an issue is if one of the regions (and thus, only part of the players on any given server) had better items available in their cash shop

They have alredy promised that Pro7 and SOE players won't be segregated server-wise

Emperor Newt

2012-08-01, 05:11 AM

I wonder how Pro7 would have the ability to introduce pay2win or any other "unwanted" item in PS2 without SOEs concent. SOE still hosts the servers so any new "asset" or any new line of code would have to be created and put in there by SOE. So if Pro7 introduced p2w, SOE has to be okay with it as they have to put it into the game in the first place...

Monsta

2012-08-01, 07:29 AM

Kalbuth

2012-08-01, 08:14 AM

Quite sure that 'Dutch' support isn't needed. Most of the people in the Netherlands are pretty well educated with the English language as their second language. All I care about is that the EU server (north-west) is hosted in the Netherlands, since we Dutch people manage the AMS-IX. Hello 5/20ms ping! http://en.wikipedia.org/wiki/Amsterdam_Internet_Exchange

There are 3 big, obvious and logical data center of interest in europe, Amsterdam (AMS-IX you link), London (check out LINX) and Frankfurt (see DE-CIX) because they also are big Internet transit points. It's beneficial to everyone, they are pretty central. The difference between "AMSIX hosted" and "DE-CIX hosted" for you would be like 5-10 ms delay, tbh.

And just to nitpick, AMS-IX, as well as other "IX", do not "host" servers and services. They are traffic exchange points, no more. It appears many hosters put there machines nearby, ofc.

bjorntju1

2012-08-01, 08:31 AM

Joe

2012-08-01, 12:14 PM

I also want more information on how all my station cash will be changed over into pro7 cash i have slot saved up :(

Sinilaid

2012-08-01, 12:17 PM

I also want more information on how all my station cash will be changed over into pro7 cash i have slot saved up :(

it should go over 100%, as it did when you transfered you'r DCUO to Pro7

Sighpolice

2012-08-01, 02:35 PM

derito

2012-08-01, 10:02 PM

Are you delaying the answers because you don't want to make Smedley look bad in comparison to you ? :>

Joe

2012-08-02, 03:38 AM

Yer what about the Facebook app also :(

Emperor Newt

2012-08-02, 06:19 AM

So, maybe some might be interested in this news. Today Pro7Sat1 released some new financial figures. I don't understand much of this numbers and figures mojo but the important part for us might be that their "Digital & Adjacent", which is their online video, online gaming and online ventures section made a plus of 15,5 percent in comparison to the previous year, making it 72,1 million Euro strong, even though they did a lot of aquisitions during the last months in this segment.
Sadly there are no exact numbers on how big an influential the gaming section on its own is within the Digital & Adjacent segment.

Maybe someone else wants to dive deeper into the numbers:
http://www.prosiebensat1.de/de/presse/pressemeldungen/presse-lounge/prosiebensat1-media-ag/2012/8/prosiebensat1-setzt-wachstumskurs-im-zweiten-quartal-2012-fort

Brollywood

2012-08-02, 08:53 AM

Bass

2012-08-02, 08:57 AM

Brollywood

2012-08-02, 09:50 AM

Alright folks, here's a compilation of answers to your questions from earlier in the thread. Sorry it took so long to come back with these! Some have perhaps already been answered by those who have been playing DCUO recently, but I thought I would include these anyway:

Basti –
Question: Can we still contact SOE support or will be told to contact ProSiebenSat.1 Games as SOE cannot help us?
--------------------------------------------------------------------------------------------
Answer: All support and technical issues will be handled by ProSiebenSat.1 Games, in collaboration with SOE.

Question: We will no longer be able to buy station cash and will have to buy ProSiebenSat.1 Games deutsche marks or whatever they have. If I were to buy some ProSiebenSat.1 Games currency can I spend it on a weapon/attachment/camo etc on the US server?
--------------------------------------------------------------------------------------------
Answer: Regardless of what server you are playing on you will have access to European marketplace with SevenCash currency if you are playing from Europe and logging in with a ProSiebenSat.1 Games account. If you log in from the US with a Station Account you will access the US marketplace with Station Cash currency.

Question: In the event that the partnership between SOE and ProSiebenSat.1 Games comes to an end what guarantee do we have that our accounts will be transferred back over? In Planetside 2 my account will contain all my stats, unlocked weapons (some that I may have paid for) and of course my characters that I will have spent a long time building up. I would like a guarantee that if the relationship does go south then all my hard work will not be for nothing.
--------------------------------------------------------------------------------------------
Answer: Anything that happens to your character (unlocks, purchases etc.) while you are playing with a ProSiebenSat.1 Games account will remain safe, even should the deal end.

Maskedskull –
Question: Are cash shop items going to be comparatively the same price as the SOE store?
--------------------------------------------------------------------------------------------
Answer: Yes.

Question: Will the items and content on both stores be identical?
--------------------------------------------------------------------------------------------
Answer: For the most part, yes, but in the future there may be slight differences in offerings to coincide with different events in Europe and US etc, although nothing is planned there at the moment.

unAimed –
Question: How is it ensured that anti-cheating efforts are working on the same level here in comparison to the u.s.? (and please don't take a "we will do our best blahblah pr speak blahblah" as an answer ;-) )
--------------------------------------------------------------------------------------------
Answer: We will do our best blah blah…just kidding - :)

Cheating affects PlanetSide 2 as a whole, globally, so the anti-cheating efforts in PlanetSide 2 will be dealt at the SOE dev level. That being said, we will also be continually observing everything from our end as well. We have a zero tolerance policy on cheating in PlanetSide 2.

Question: Will the server hardware be the same (at least performance wise) as in the u.s.?
--------------------------------------------------------------------------------------------
Answer: Yes, the servers are provided and operated by SOE.

Question: Has ProSiebenSat.1 Games any say in the pricing of items?
--------------------------------------------------------------------------------------------
Answer: We do, yes, but we’ve chosen the option of keeping the prices as close as possible. Generally speaking, prices for game content, in-game items and services will remain similar. Please note that currency conversions and local economic conditions may affect pricing.

Question: Will there be a delay for patches? If yes how long?
--------------------------------------------------------------------------------------------
Answer: There will be no delay.

IgloGlass –
Question: Who will train the customer service people? (SOE has very good customer service in my opinion)
--------------------------------------------------------------------------------------------
Answer: We will be working extremely closely with SOE in the training of our staff so we will be able to provide customer support with the level of service you are accustomed to.

Question: Will SOE have full control over servers other than maintenance?
--------------------------------------------------------------------------------------------
Answer: Yes, SOE will continue to host and manage the European servers.

Question: Will English customer service be provided by Germans?
--------------------------------------------------------------------------------------------
Answer: European players will be provided with support and customer service in their own respective language, including English, French, Italian, Spanish, and German. We have native speakers for these languages.

Question: Will ProSiebenSat.1 Games hire enough people?
--------------------------------------------------------------------------------------------
Answer: Yes, we have hired and will continue to hire as many people as required to maintain a high level of customer service & support.

-derito
Question: Could the European community as a whole have to deal with german violence censorship ?
--------------------------------------------------------------------------------------------
Answer: The age rating for both PEGI and USK is something that’s in process right now, but let me say this – there’s nothing that we’ve seen in the game that we believe would warrant any censorship. As soon as we know more on our age ratings in Europe you’ll be the first to know!

-Wakken
Question: Why should we, the European community trust you. You got very bad reputation (from what I've heard) and the games you host are mostly pay2win, crappy games. Why should we trust you with our accounts and details. Why should we expect any decent service from you with SOE's games. How can Europe get a sense of security from you of what have happened to us several times before - the European hosts completely screw their playerbase over. In my case the GOA - Mythic - Warhammer online incident.
--------------------------------------------------------------------------------------------
Answer: Trust isn’t something that’s easily won. We’re aware of that. I can’t simply say “Hey, trust us, come on” either, that being said – Hey, trust us, come on! :D

Seriously, we know we have to earn your trust by showing you that we care about you guys, about PlanetSide 2 and about our partners SOE and all the awesome games we will be hosting. All I can say is that we’re aware of the sheer quality of PlanetSide 2 and the SOE games, and the mammoth task that running these games entails and the company has ramped up in a big, big way to handle these games and your expectations.

Question: Will there be the same out of game options as SoE will have? and will they work the same way?
--------------------------------------------------------------------------------------------
Answer: Yes, we’re planning for European players to make use of the out of game options such as stats pages & the data feeds in the same way as US players.

Question: Will the pricing per item be the same as the US shop prices?
--------------------------------------------------------------------------------------------
Answer: The in-game pricing in SevenCash will be as close to the US prices in Station Cash as possible yes, although there will obviously be some differences in the pricing of the SevenCash top-ups to account for exchange rates.

Question: Can we use the same account for US and European servers?
--------------------------------------------------------------------------------------------
Answer: Yes, you will use the same ProSiebenSat.1 Games account to log-in. You will then simply choose which server you want to play on and create your character there.

-Sylphaen
Question: Similarly, will release in European countries be delayed by the preparation of localized clients ? (you know, the whole "every label is to be translated into 58 languages")
--------------------------------------------------------------------------------------------
Answer: There won’t be a delay in European countries for preparation of localised clients, no.

-TheGlump
Question: As ProSiebenSat.1 Games accounts can access US servers, can SOE accounts access European servers?
--------------------------------------------------------------------------------------------
Answer: Yes.

Question: If so what cash shop and currency will they use there. (basically same question thats already here but backward)
--------------------------------------------------------------------------------------------
Answer: If you log in with a Station Account from the US you will pay with Station Cash and will access the US marketplace, regardless of which server you choose. If you log in from Europe with a ProSiebenSat.1 Games account you will always access the European marketplace with SevenCash.

Question: Will you provide same data feed as US servers for third party applications
--------------------------------------------------------------------------------------------
Answer: Yes, this is definitely a priority for us, as it’s an important part of the PlanetSide 2 package!

Question: Will there be language specific servers or only international?
--------------------------------------------------------------------------------------------
Answer: We will offer international servers but we will continue to evaluate the demand for language specific servers going forward.

-TR Oakley
Question: Will Region IP locking be used to ensure European players use ProSiebenSat.1 Games accounts over US accounts?
--------------------------------------------------------------------------------------------
Answer: Yes. But remember, all your character data is still stored on the SOE side, you’re simply changing the “method of connection” to that data. You will still have the option to access the US servers by logging in with your ProSiebenSat.1 Games account.

--------------------------------------------------------------------------------------------
I know these aren't all your questions answered but, well, I had to save some for Basti! :p

IgloGlass

2012-08-02, 09:58 AM

Thank you so much Brollywood, feel so much better about this entire deal now. You have my eternal gratitude.

snowblind

2012-08-02, 10:13 AM

Well this is the first I have heard about this issue, and to be frank doing a quick read up ProSiebenSat.1 have a better security track record that SOE.

Thank you for the answers.

Kalbuth

2012-08-02, 10:22 AM

Question: If so what cash shop and currency will they use there. (basically same question thats already here but backward)
--------------------------------------------------------------------------------------------
Answer: If you log in with a Station Account from the US you will pay with Station Cash and will access the US marketplace, regardless of which server you choose. If you log in from Europe with a ProSiebenSat.1 Games account you will always access the European marketplace with SevenCash.OK, this pretty much kills possibilities for Pro7 to go full P2W with PS2, isn't it?

derito

2012-08-02, 10:28 AM

Thanks for these answers. It's really reassuring.

VSENSES

2012-08-02, 10:28 AM

Thank you for taking time and geting all these answers, much appreciated. Hopefully this will be a pleasant outing for all involved parties on all levels. :groovy:

Shogun

2012-08-02, 10:44 AM

thanks a lot, brolly!

very detailed and effective answers you gave there!
i think you just proofed that pro7 is taking the whole thing very serious!
there were quite a few answers that settled concerns the first pro7 FAQ arosed.

keep up the good work and keep in touch!
the community is passionate and as you have noticed, we don´t trust everybody right from the start, but when you got our trust, we are very loyal friends ;)

oh a question:

is pro7 planning to have celebrety events like "schlag den raab" where some celebreties have to be hunted down? ;)

Brollywood

2012-08-02, 11:08 AM

Thanks guys!

Shogun, that could be a really cool idea actually! Noted!

Its now no.2 on the list of "Awesome ideas from PSU" underneath "Faction Underpants".

Ahem, the ideas are listed in no particular order. :D

http://i24.photobucket.com/albums/c22/petebrolly/IMAG0666-1.jpg

Rebone

2012-08-02, 11:16 AM

I couldn't find it anywhere in this thread, but if I buy an item on the SoE marketplace (with station cash), will it be available on the Pro7 servers too?

Atlas

2012-08-02, 11:18 AM

Thanks for the answers Brosef :).

Quick question; as Kalbuth said on the last page, "Question: If so what cash shop and currency will they use there. (basically same question thats already here but backward)
--------------------------------------------------------------------------------------------
Answer: If you log in with a Station Account from the US you will pay with Station Cash and will access the US marketplace, regardless of which server you choose. If you log in from Europe with a ProSiebenSat.1 Games account you will always access the European marketplace with SevenCash.

OK, this pretty much kills possibilities for Pro7 to go full P2W with PS2, isn't it? ""

I've got a 2nd question about this bit. If we buy stuff with SevenCash (or whatever its called) for the EU server, say PornstarMAX or BaconMAX Camo schemes. Will these be available on the US side of things and vice versa? You've said that you MAY introduce your own stuff to buy in the future, so there may be discrepancies between US and EU players. I've done a quick forum search but to no avail.

TL;DR? - If i buy something will it be available across all SoE & Pro7 servers, or locked to that character/server.

EDIT: Just noticed Rebone beat me to it haha :(

SpottyGekko

2012-08-02, 11:22 AM

OK, this pretty much kills possibilities for Pro7 to go full P2W with PS2, isn't it?

It certainly sounds like it.

But one could also be super-cynical and say "terms and conditions may be revised at the service provider's discretion" :evil:

However, I do expect the Cash Shop prices and SevenCash costs to be higher in general than the US pricing. As far as I can see, the Cash Shop is the only way for ProSiebensat to make any money from this deal, unless SOE are actually paying them to run the account admin and game support.

Shogun

2012-08-02, 11:24 AM

I couldn't find it anywhere in this thread, but if I buy an item on the SoE marketplace (with station cash), will it be available on the Pro7 servers too?

has been answered. you log in with your account and it doesn´t matter if it´s soe or pro7. you will use the matching marketplace automaticly and can buy stuff for every server you want to play on.

oh and brolly, are you familiar with planetside 1?
maybe we can get something similar to the black ops events.
raab and his gang will get overpowered 4th faction chars and everybody is going to hunt them down ;)

damn, even make a tv show out of it! time to establish some e-sport events in german tv!

Rebone

2012-08-02, 11:28 AM

NoDachi

2012-08-02, 11:29 AM

On july 4th some dev tweeted about the deal on half priced station cash, and how we can use that for ps2.

I bought some, but I'm an EU player. Have I been bait and switched?

bjorntju1

2012-08-02, 11:33 AM

Thanks for the awnsers Brolly! Maybe a mod can post this on the front page. so more people will see this.

Shogun

2012-08-02, 11:37 AM

Shogun, I don't think you understood what I asked.
What i meant, is if I purchase something on the SoE market, for example some MAX horns, will I have to repurchase it on Pro7 servers or will it just be available for use without purchasing it again?

i understood ...

but i am afraid you have to rebuy everything for every server you play on!

if the items on the marketplace are account based and not server based, you can use them on both server types for sure.

Revanmug

2012-08-02, 11:38 AM

Shogun, I don't think you understood what I asked.
What i meant, is if I purchase something on the SoE market, for example some MAX horns, will I have to repurchase it on Pro7 servers or will it just be available for use without purchasing it again?

but the question would be: "How would you do that?" If you are europeen, you can't access SOE station. Only Pro7 cashshop will be open for you and vice versa for america.

What's in your mind?

Shogun

2012-08-02, 11:39 AM

On july 4th some dev tweeted about the deal on half priced station cash, and how we can use that for ps2.

I bought some, but I'm an EU player. Have I been bait and switched?

no! your station cash will transfer over to your pro7 account. this has been confirmed earlier.

NoDachi

2012-08-02, 11:40 AM

no! your station cash will transfer over to your pro7 account. this has been confirmed earlier.

Awesome, I must have missed that.

Hamma

2012-08-02, 11:43 AM

Wow thanks Brollywood for answering all these questions! :D

ThGlump

2012-08-02, 11:43 AM

Karma

2012-08-02, 12:02 PM

Much appreciated Bro-llywood. :cheers:

SpottyGekko

2012-08-02, 12:03 PM

Thanks. Most of the answers are great.
But i dont like that forced region locking. Everything is connected, and anyone can play anywhere. Thats great. But i dont understand why forcing people with SOE account to migrate to Pro7 account. They can play on all servers anyway. Why not let those who want play with SOE account, youll get enough new players to Pro7 account with your advertising.

Q: Whats the reason for this forced region lock?

(Support dont count. You dont provide support in my language anyway so i would have to use english, and play late at night so i can fit to US support time)

I'm afraid support does count as a reason. By allocating all euro players to PSS1 support, it lightens the load for SOE's US customer support, which will no doubt reduce their operating costs.

The other reason is that euro players will have to use PSS1's "version" of the Cash Shop, which gives PSS1 exclusivity over CS sales to euro players. That would most probably have been an important clause of the deal between SOE and PSS1.

Coreldan

2012-08-02, 12:03 PM

Good stuff brollywood!

DooMTroop

2012-08-02, 12:08 PM

When or how is my Station Account transfered into a Pro7 stuff thingy?

I honestly don't want a Pro7 account, but if I really HAVE to, then I would like to know how to get one and maybe reserve my name.

Inq

2012-08-02, 12:09 PM

Question: Will Region IP locking be used to ensure European players use ProSiebenSat.1 Games accounts over US accounts?
--------------------------------------------------------------------------------------------
Answer: Yes. But remember, all your character data is still stored on the SOE side, you’re simply changing the “method of connection” to that data. You will still have the option to access the US servers by logging in with your ProSiebenSat.1 Games account.

I don't like this at all. Id like the option to use SOE exclusively to remain open insted of some German company i've never heard of...

Diltyrr

2012-08-02, 12:14 PM

-TR Oakley
Question: Will Region IP locking be used to ensure European players use ProSiebenSat.1 Games accounts over US accounts?
--------------------------------------------------------------------------------------------
Answer: Yes. But remember, all your character data is still stored on the SOE side, you’re simply changing the “method of connection” to that data. You will still have the option to access the US servers by logging in with your ProSiebenSat.1 Games account.

Now i'm worried, what happen to my SOE ps1 veteran account if i'm forced to use a prosieben account because i'm in europe ?

ThGlump

2012-08-02, 12:15 PM

I'm afraid support does count as a reason. By allocating all euro players to PSS1 support, it lightens the load for SOE's US customer support, which will no doubt reduce their operating costs.

The other reason is that euro players will have to use PSS1's "version" of the Cash Shop, which gives PSS1 exclusivity over CS sales to euro players. That would most probably have been an important clause of the deal between SOE and PSS1.

Its all about numbers. There arent that much EU PS players compared to how many new players will play this. We are insignificant from both support and money view, compared to new players.
New players wont go creating SOE account. They would not know thats the possibility when they respond to Pro7 advertisement.
So why piss people off by forcing them to do something they dont want to?

(I know it goes both ways. As we are minority they can easily just enforce that region lock, and if we dont play because of that, nobody will notice those few players)

basti

2012-08-02, 12:28 PM

Now i'm worried, what happen to my SOE ps1 veteran account if i'm forced to use a prosieben account because i'm in europe ?

Its still a Vet account. Right, Brolly? ;)

Rago

2012-08-02, 12:43 PM

Nice Putting this Together.Danke

Zation

2012-08-02, 12:47 PM

its pretty simple really, a big part of this deal is ofcause that Pro7 instantly gets a very big customer base. They ofcause hope they can promote and sell all their other games / services / TVs channals / whatever to that base. Letting ppl stay with a SoE account would defeat a very big part of why this deal is attractive to Pro7.

As to the answers, most look good and it really just comes down to wait and see how it all goes. there isent really anything we can do other then that.

There are only two things i dont like, first being the answer to the whole how things will be priced. "local economic conditions may affect pricing", you can pretty much drive a truck through this loophole when it comes sitting prices that are the same as SoEs.

The answer to the whole cheating thing has me the must worried though. Meybe its just the wording but the i way i read it, they are letting SoE take care of it all. Does this mean Pro7 wont have a team activly on cheat patrole like SoE? will EU servers only have active ingame cheat prevention doing the SoE support times, will there be any at all?

DooMTroop

2012-08-02, 01:03 PM

There are only two things i dont like, first being the answer to the whole how things will be priced. "local economic conditions may affect pricing", you can pretty much drive a truck through this loophole when it comes sitting prices that are the same as SoEs.

That has always been the case, tax, change course ($ -> DM or €) etc, have always influenced pricing a little.

The answer to the whole cheating thing has me the must worried though. Meybe its just the wording but the i way i read it, they are letting SoE take care of it all. Does this mean Pro7 wont have a team activly on cheat patrole like SoE? will EU servers only have active ingame cheat prevention doing the SoE support times, will there be any at all?

I get it this way: SoE takes care of cheat/hack prevention and the team will scout both EU and US servers for hackers/reports.

Maybe it's just a bit naive...

kuukl

2012-08-02, 01:27 PM

RSphil

2012-08-02, 01:40 PM

What will happen if a US player with an SOE account goes to an EU country for an extended period of time and wants to play?

If he can play, then can't EU players get a SOE account by just using a proxy and play on that?

was thinking that myself as service men and women from the US will serve in the EU for a time and EU service personnel may serve in other countries. locking is a bad idea for any game in this day and age.

like to see how they sort this out

ExplodingSilver

2012-08-02, 01:43 PM

Thorough Q&A, thanks for alleviating all the fears. Good job.

unAimed

2012-08-02, 02:36 PM

Thank you for answering these questions!

IMMentat

2012-08-02, 05:54 PM

A big point for me is the uselessness of stationcash on an SOE game now that another company is handling the game in europe.

I have been playing and paying SOE games for years but all my banked stationcash will now be all but written off for the sake of a change being forced upon me.
It will by no means stop be from playing PS2 but it will certainly affect any cash shop interations as I no longer have 6000+ station cash bought over the years of playing other SOE games.

SOME FORM OF EXCHANGE SYSTEM WOULD BE IDEAL, IF SOE IS WITHDRAWING FROM EUROPE INTERACTION IN BOTH SERVER AND CONTROL THEN ALLOW THOSE WHO HAVE BOUGHT DIGITAL CURRENCY IN GOOD FAITH TO GAIN SOMETHING IN RETURN.

kuukl

2012-08-02, 06:00 PM

IMMentat

2012-08-02, 06:04 PM

RSphil

2012-08-02, 06:08 PM

IMMentat

2012-08-02, 06:17 PM

Linking your current SOE account to your new ProSieben Sat.1 Games account:

2. Link your SOE account to your ProSiebenSat.1 Games account: After creating a new ProSiebenSat.1 Games account or logging into your existing ProSiebenSat.1 Games account, you will be prompted to link it to your existing SOE Station Account. Enter your SOE account information and login if you want the accounts to be linked. After successfully linking the accounts, your DCUO items, character data and station cash (ProSieben SevenCash) will be available on your ProSiebenSat.1 Games account.

K, got that one also, thanks. Wall of text, so i think the search ping got lost in the content.

kuukl

2012-08-02, 06:20 PM

For me, that would be perfect, especially as they are handling DC:UO and eventually(assuming i ever go back) Everquest 2.

#edit# and i just read the smaller text , I'll leave my posts as they are pointing things out is better in highlight. :p
Thank you for the info, i did a site search and no one has specifically worded that.

"Stationcash will be turned into into SevenCash."

Else my multiple searches would have landed a hit for Sevencash outside of this thread.

Questions remain, How? When? Where? Can we do a partial transfer of my existing stationcash? is it a limited time offer? where to get more details?

:D The purpose wasn't to highlight but rather give actual information in addition to the half-sarcastic first line.

I remember reading something along the lines that the cash isn't moved but rather the whole account, and they have to ask your permission for that because it contains personal information. I think some additional info can be found in the faq for the Everquest/DCUO/etc people. Don't have a link though.

E: Ah you found it. So that's how it's done.

julfo

2012-08-03, 05:01 AM

This puts my mind greatly at rest, thank you, Brollywood.

Coreldan

2012-08-03, 05:15 AM

So Smedley now seems to say that Station Cash does not convert to SevenCash (or whatever) and supposedly offered refunds?

Can we get some final confirmation on this and how would one go about to getting the refund?

derito

2012-08-03, 05:22 AM

Could we change the first post to include brollywood's answers.

Sturmhardt

2012-08-03, 05:35 AM

Shogun

2012-08-03, 05:51 AM

damn, it was confirmed multiple times that station cash carries over to pro7 when our accounts are transfered.

and now smed just says the opposite without any comment or reason ... AGAIN...

so a confirmation about this would really be appreciated!

i took the triple station cash sale and stocked up station cash based on the confirmations we got here! if i cannot use my spent money on planetside 2 now, i am not going to spend any additional money on it.

Infernalis

2012-08-03, 05:59 AM

I'm somewhat glad I didn't spent any money on the double station cash thing, it's way too vague on the subject right now. I hope Pro7 will also do some double thing even though I doubt they will...

Emperor Newt

2012-08-03, 06:05 AM

Thanks for the answers!

@Brolly:
One thing still confuses me: So my Pro7 account can log in on the SOE servers but all my "Planetside data" is still stored with SOE and not the Pro7 account? Does that mean that I have kind of an "invisible" SOE account in the background that is just "masked" and can only be accessed by my Pro7 account or how does that work?
Woulb be cool if you could elaborate a bit on this.

MCYRook

2012-08-03, 06:28 AM

One thing still confuses me: So my Pro7 account can log in on the SOE servers but all my "Planetside data" is still stored with SOE and not the Pro7 account?
As Brollywood said, SOE runs all the servers, so there is no such thing as "Pro7 servers" as opposed to "SOE servers". All character data on all servers is in SOE's hands.

The difference is in the accounts - if you're in the Euro zone, you must access the servers via your account with Pro7Sat1.

That's how I understood it anyway.

Coreldan

2012-08-03, 06:48 AM

I'm somewhat glad I didn't spent any money on the double station cash thing, it's way too vague on the subject right now. I hope Pro7 will also do some double thing even though I doubt they will...

I put in like 20€ or so. If I wouldve been 100% sure that they carry over, I wouldve spent more but I decided to take the compromise between not taking the risk (by taking a small risk) and skipping such a wonderful promotion all together.

Joe

2012-08-03, 08:21 AM

I want confirmation what will happen to my money that i have put into my soe account either converting all my points back to money and giving me a refund or a transfer to pro7 cash.

Also will pro7 be doing X2 and X3 cash deals like soe do?

Thanks for the answers i just need these 2 answered :groovy:

Dart

2012-08-03, 08:46 AM

Brollywood, I noticed you avoided my question. I'm not surprised; the answer probably isn't something you wanted to share with your potential customers ahead of the 'switch over' but I would like to draw their attention to it, nonetheless.

-TR Oakley
Question: Will Region IP locking be used to ensure European players use ProSiebenSat.1 Games accounts over US accounts?
--------------------------------------------------------------------------------------------
Answer: Yes. But remember, all your character data is still stored on the SOE side, you’re simply changing the “method of connection” to that data. You will still have the option to access the US servers by logging in with your ProSiebenSat.1 Games account.

My question - which you ignored - relates to all those players (and believe me when I say there are many) who intend to play on the US servers, despite having ISPs in Europe. Is your "method of connection" as you put it, to my character (to save progress, make sure I'm still logged in etc) going to mean my ping is going to be significantly higher than I am experiencing currently, connecting to SOE's servers during the Tech Test? I suspect I already know the answer and I imagine it will result in a considerable loss of income for your company as many of us circumvent your region lock.

Sturmhardt

2012-08-03, 08:54 AM

@dart: your method of logging in will not affect your ping to the respective server, that would not make sense.

Right now it is more important to know if our cash carries over.

Dart

2012-08-03, 09:00 AM

@dart: your method of logging in will not affect your ping to the respective server, that would not make sense.

Right now it is more important to know if our cash carries over.

The cash has been answered pages ago. Your Station Cash will be converted to Pro7 cash.

Trying to judge the 'importance' of questions is spurious. For instance - I care little for the cash on your account. I am far more concerned about whether or not my clan will be able to play together without half of us having 300 ping. To me that is far more important. You get my point?

And my question isn't as cut and dried as you make out. During gameplay your character constantly needs to authenticate with the server in order to update, save progress, track kills, make sure you're still logged in etc. The key is whether or not that is done via SOE or by Pro7 for European gamers. If that authentication is performed by Pro7 then it will increase your ping to US servers. I asked this question on page 1 - it still hasn't been adequately answered.

Merzun

2012-08-03, 09:26 AM

And my question isn't as cut and dried as you make out. During gameplay your character constantly needs to authenticate with the server in order to update, save progress, track kills, make sure you're still logged in etc. The key is whether or not that is done via SOE or by Pro7 for European gamers. If that authentication is performed by Pro7 then it will increase your ping to US servers. I asked this question on page 1 - it still hasn't been adequately answered.

Just a guess here but i am almost 100% sure game and auth server are seperate. When you play there is no check with the auth server.
So you log in via Pro7 and then you are handed over to the game server you chose on which all your data is stored.
So you are directly connected to the game server so you get the ping to the server you are playing on. There is no routing through the auth server.
Just look at other mmos. There were cases where the auth servers were
down but people on the game servers could still play.

Dart

2012-08-03, 09:28 AM

Just look at other mmos. There where cases where the auth servers were
down but people on the game servers could still play.

Other mmos, yes - but not PS. You do have to authenticate during gameplay. That's why when the servers go down you are immediately disconnected. Now we just need to find out how things will work with Pro7. Brollywood is the only person who can really answer this.

Sturmhardt

2012-08-03, 09:30 AM

The cash has been answered pages ago. Your Station Cash will be converted to Pro7 cash.

Nope, it has not been said by officials and Smed just stated the opposite.

Your problem on the other hand.. Probably does not exist. Well lets just say it would be a very stupid network setup and I can't imagine anything like it.

Edit: I know, I'm a dick sometimes ;)

kuukl

2012-08-03, 09:48 AM

If that authentication is performed by Pro7 then it will increase your ping to US servers.

Why would it increase it significantly? That's a pretty wild claim especially when you don't know their system infrastructure.

IHateMMOs

2012-08-03, 10:05 AM

And once again, we EUs get completely screwed over, by being handed over to a company that would completely ruin our community without hesitation. Yaaaaaaay. Not spending a single penny on Pro7 cash.

bjorntju1

2012-08-03, 10:14 AM

And once again, we EUs get completely screwed over, by being handed over to a company that would completely ruin our community without hesitation. Yaaaaaaay. Not spending a single penny on Pro7 cash.

What did they do? I am almost sure Smedley misunderstood. Since the official FAQ states that we get our SC transferred to our prosieben account. And the people who play DUCO, already needed to transfer their SOE accounts over to a prosieben account. And they also got their Stationcash transferred to their new accounts.

Why would it increase it significantly? That's a pretty wild claim especially when you don't know their system infrastructure.

This, I don't see as why ping would increase...

IHateMMOs

2012-08-03, 10:26 AM

What did they do? I am almost sure Smedley misunderstood. Since the official FAQ states that we get our SC transferred to our prosieben account. And the people who play DUCO, already needed to transfer their SOE accounts over to a prosieben account. And they also got their Stationcash transferred to their new accounts.

But Smedley said that SC wont be transferred. He said they will be refunded. And would you rather pay for marketplace cash that only a portion of which goes to the devs, or cash that you know goes directly to the devs? I don't trust Pro7, what's more trust their currency, I want SC.

dafuq

2012-08-03, 10:32 AM

But Smedley said that SC wont be transferred. He said they will be refunded. And would you rather pay for marketplace cash that only a portion of which goes to the devs, or cash that you know goes directly to the devs? I don't trust Pro7, what's more trust their currency, I want SC.

Q: Will there be a way of transferring my station cash to my Pro7 account?
A: if it's for the same game yes.

??

i dont trust pro7, and im not spending a single cent to buy stuff from them

bjorntju1

2012-08-03, 10:33 AM

But Smedley said that SC wont be transferred.

I think he was referring to the fact that the people who don't like that their SC gets transferred to prosieben cash, can ask for a refund. It would be very odd that we don't get our cash transferred over, while DUCO players, who recently changed their account to a prosieben account, DID get their SC immediately changed over. It also said so in the mail that was sended out to DUCO players. I sended him an e-mail asking for some clarification.

IHateMMOs

2012-08-03, 10:34 AM

Q:

i dont trust pro7, and im not spending a single cent to buy stuff from them

Someone finally understands me, Thank you.

I think he was referring to the fact that the people who don't like that their SC gets transferred to prosieben cash, can ask for a refund. It would be very odd that we don't get our cash transferred over, while DUCO players, who recently changed their account to a prosieben account, DID get their SC immediately changed over. It also said so in the mail that was sended out to DUCO players. I sended him an e-mail asking for some clarification.

But did he say anything about game data, he seemed to have dodged a question where someone asked him about game data and beta keys. Did he say anything about them being transferred?

bjorntju1

2012-08-03, 10:37 AM

Allright, your loss . Those few people who aren't going to spend a single cent on this really doesn't matter for them. Since there are going to be A LOT of new players playing the game.

SergeantNubins

2012-08-03, 10:44 AM

I definitely want to know what the deal is with existing station cash. Do I need to be sending smed an email asking for a refund or is my current balance going to be transferred for use on the EU servers of PS2?

bjorntju1

2012-08-03, 10:53 AM

But did he say anything about game data, he seemed to have dodged a question where someone asked him about game data and beta keys. Did he say anything about them being transferred?

The EU beta starts at the exact same time as the US one afaik. I am in the tech test as an EU player, and I just use my SOE account to log in. I think that EU players will use their SOE accounts for the beta, and will need to transfer to an Prosieben account when the game launches. And what do you mean about ''game data''?

I definitely want to know what the deal is with existing station cash. Do I need to be sending smed an email asking for a refund or is my current balance going to be transferred for use on the EU servers of PS2?

We are not sure yet. I sended him an e-mail asking for some clarification. I will post his response here when he sends something back.

Sturmhardt

2012-08-03, 11:07 AM

I sent a message to pro7games on facebook, I hope they can answer the question.

bbihah

2012-08-03, 11:14 AM

Hey guys, didn't you know? third times the charm?
First BFRS then CU and now they're after our money.

Surprise Surprise. Bye bye 12000 stationcash.

Sighpolice

2012-08-03, 11:24 AM

bbihah

2012-08-03, 11:26 AM

Nope, ips are blocked. Feel free to use a proxy and 10x your ping though.

Sturmhardt

2012-08-03, 11:37 AM

Hold up - let me get this straight? If the only thing that changes is your "method of logging in" then I can log in with my SOE account and play on European servers correct?

If that's the case, I'm not ever making a Pro7 account. I don't need to. Nobody does.

Nope, ips are blocked. Feel free to use a proxy and 10x your ping though.

+ if your account is registered from an EU country they wont let you in through SOE anymore. There is no chance of avoiding a pro7 account. I have no problem with that if I can keep my Station Cash though.

Sighpolice

2012-08-03, 11:40 AM

Nope, ips are blocked. Feel free to use a proxy and 10x your ping though.

Balls.

Oh well, it will probably be tolerable for the first 6 months or so, noticed how Brolly carefully answered the questions with "no plans as of yet" hinting towards the future.. I want to still be playing this game for the foreseeable future, I love PS1 and played that for 8/9 years.. I just fear that somewhere down the road this silly deal will bite us all in the bum bum.

bbihah

2012-08-03, 12:56 PM

Balls.

Oh well, it will probably be tolerable for the first 6 months or so, noticed how Brolly carefully answered the questions with "no plans as of yet" hinting towards the future.. I want to still be playing this game for the foreseeable future, I love PS1 and played that for 8/9 years.. I just fear that somewhere down the road this silly deal will bite us all in the bum bum.

Well to shine some light on the whole situation is that any item that they want to add to their marketplace will have to go through SOE in the end. They let you connect to the american servers but with the eu shop. Well what would happen if they added PTW content to the pro7 market? PTW on both servers except the americans cant buy them. Pretty sure PTW wont be an option unless SOE allows PTW. Unless of course the pro7 marketplace would be exclusive for the europe servers, well then the american server will be PTW free. atleast.

IHateMMOs

2012-08-03, 01:11 PM

The EU beta starts at the exact same time as the US one afaik. I am in the tech test as an EU player, and I just use my SOE account to log in. I think that EU players will use their SOE accounts for the beta, and will need to transfer to an Prosieben account when the game launches. And what do you mean about ''game data''?

Like my stuff on all the other games. I played DCUO alot, so will it all get lost? I'm trying to make my Pro7 account, just don't know how to transfer my stuff. So I can play in the beta with my SOE account, but after the beta is over, can I actually transfer that account with all the SC over to Pro7 and play through that? Sorry that I'm putting so many questions on the table, I honestly don't want to talk to Pro7 in person.

kuukl

2012-08-03, 01:23 PM

Like my stuff on all the other games. I played DCUO alot, so will it all get lost? I'm trying to make my Pro7 account, just don't know how to transfer my stuff. So I can play in the beta with my SOE account, but after the beta is over, can I actually transfer that account with all the SC over to Pro7 and play through that? Sorry that I'm putting so many questions on the table, I honestly don't want to talk to Pro7 in person.

http://www.dcuniverseonline.com/news/archive.vm?id=132&month=current&locale=en_US

http://forums.station.sony.com/station/posts/list.m?topic_id=11500041081

Under the new partnership with ProSiebenSat.1 Games, what can existing SOE customers expect to happen to their game characters and progress?
We will offer a simple way for any current SOE European player to create a new account with ProSiebenSat.1 Games and to have their existing characters and game progress transferred and the value of any Station Cash in their SOE account granted to the new ProSiebenSat.1 Games account. After the process is complete, European players can login to their ProSiebenSat.1 Games accounts and continue to play with their existing characters, rewards, and content.

bjorntju1

2012-08-03, 01:25 PM

IHateMMOs

2012-08-03, 01:27 PM

http://www.dcuniverseonline.com/news/archive.vm?id=132&month=current&locale=en_US

http://forums.station.sony.com/station/posts/list.m?topic_id=11500041081

Thanks.

relicuk

2012-08-04, 08:38 AM

https://twitter.com/j_smedley has confirmed that Station cash will be transferred

IHateMMOs

2012-08-04, 09:43 AM

How do you link accounts for Planetside 2?

Sturmhardt

2012-08-04, 10:17 AM

In case you didn't notice: The game is not released yet.

IHateMMOs

2012-08-04, 10:48 AM

In case you didn't notice: The game is not released yet.

Well, I thought we could already.

Elahhez

2012-08-04, 11:07 AM

Has the transition with the cash already been done? I am no longer able to buy them of the SOE webpage, it gives a generic 404 error without any details.

-Ela

Sturmhardt

2012-08-04, 11:40 AM

Well, I thought we could already.

The linking is at the moment only something that DC Universe players can do. If you have ever played DCU through SOE you can already link your account. I tried linking my account, but it wont let me because I never played DCU through SOE.
Right now I think they are working on something similar to that for PS2 but obviously they are still negotiating the terms with pro7 and figuring out, how exactly this is gonna work.

EvilBeegee

2012-08-04, 02:43 PM

Yeah I played DCUO in the past and linked my account yesterday. My 9000+ station cash was immediately converted 1:1 to seven cash.

Snipergirl

2012-08-04, 06:05 PM

this thing is not right.

RSphil

2012-08-04, 07:41 PM

Yeah I played DCUO in the past and linked my account yesterday. My 9000+ station cash was immediately converted 1:1 to seven cash.

i havent done it yet. does it make you download DCUO again? as i dont play anymore and dont really want to download it again.

EvilBeegee

2012-08-05, 11:48 AM

i havent done it yet. does it make you download DCUO again? as i dont play anymore and dont really want to download it again.

Yes, unfortunately you have to download it again.

Edit: I meant that if you want to play DCUO you have to download it again. The account linking is done through your browser, no game installation required.

Sturmhardt

2012-08-06, 04:01 AM

I just got an answer from pro7 over facebook: It's gonna be the same with ps2 like it was with dcu, all sc is gonna be transferred 1:1. Yay!

Nyan Koi

2012-08-06, 07:02 AM

Hi,
I recently read a few topic about Pro 7 and SOE agreement. And I was interested in the blocking Ip part. I live in Russian Federation and my country was not mentioned in those 40 that Pro 7 will work with so, my question is:
Will Russian players be forced to use European Pro 7 client and link their SOE accounts to Pro 7 ones?
Will the IP block work for us and if the answer is "yes", then, how exactly?
A lot of players on Russian PS2 forums are confused with this problem. So i hope, you'll answer!
Thank you for your time.

Piper

2012-08-06, 09:21 AM

Hang on, I'll go read the whole thread. :p

Narcissistic self quoting ftw. :(

Finally caught up with thread. Meh. The history of these type of things doesn't bode well when it's been done with other companies. It's clear we'll be getting a different service in some regards, which of course does not preclude the possibility that it will actually be a better service. Time will tell.

It does very much appear to be a franchise though? With them being able to regulate their own income as they see fit, at least from what I can understand. Rather than being a contract by SoE to provide support in EU land.

Emperor Newt

2012-08-06, 03:26 PM

Hey, a question for those who have linked an account:

Has anyone a different Pro7 nickname then his old SOE (DCU) nickname? If so, are you still using your SOE nickname or the new Pro7 one ingame?
I'm just wondering what this whole linking thing exactly does.

I just tried to login to DCU with a Pro7 account alone, that doesn't work. As it seems to currently have to create a SOE account to play as a new player. Whic confuses me. Or is the ability to play with a Pro7 acount just not working yet?

And another question because I don't have experience with SOE beforehand: you do use your SOE account name in all games or is this just the general login and you create a new nickname for every game?

Rwyn

2012-08-08, 01:24 PM

Hi all,

I just wanted to drop in and answer your requests like Brolly already did before. I'm the responsible Community Manager for PlanetSide 2 in Europe.

Hi,
I recently read a few topic about Pro 7 and SOE agreement. And I was interested in the blocking Ip part. I live in Russian Federation and my country was not mentioned in those 40 that Pro 7 will work with so, my question is:
Will Russian players be forced to use European Pro 7 client and link their SOE accounts to Pro 7 ones?
Will the IP block work for us and if the answer is "yes", then, how exactly?
A lot of players on Russian PS2 forums are confused with this problem. So i hope, you'll answer!
Thank you for your time.

I don't think the Russian players have to worry about this anyway since both clients will be a possibility to play the game :)
Otherwise: Since Russia isn't part of the deal between Sony and PSG I don't think you will be forced to use the European PSG client. ;) But we will see this right after a launch.

Hey, a question for those who have linked an account:

Has anyone a different Pro7 nickname then his old SOE (DCU) nickname? If so, are you still using your SOE nickname or the new Pro7 one ingame?
I'm just wondering what this whole linking thing exactly does.

I just tried to login to DCU with a Pro7 account alone, that doesn't work. As it seems to currently have to create a SOE account to play as a new player. Whic confuses me. Or is the ability to play with a Pro7 acount just not working yet?

And another question because I don't have experience with SOE beforehand: you do use your SOE account name in all games or is this just the general login and you create a new nickname for every game?

You don't use your login name ingame. If you want to play DCUO you're using the login via PSG and you don't need to login again into your station account. If you want to transfer your station account to PSG and your login name is already in use you have to choose another one.

If you register a PSG-account you should be able to login to DCUO directly. If you want to play another Sony game you first have to register a station account.

You create a new nickname (character name) for every game you want to join but you can use all your character with one login name.

Best,
Rwy'n

gaz

2012-08-08, 01:38 PM

... forced to use the European PSG client ...

- If russians are not forced to use the "European PSG client", are europeans forced to use it?
- What are the differences between the "European PSG client" and the normal client? Ingame Advertisment?

Question: Will there be the same out of game options as SoE will have? and will they work the same way?
--------------------------------------------------------------------------------------------
Answer: Yes, we’re planning for European players to make use of the out of game options such as stats pages & the data feeds in the same way as US players.

- What does "we're planning" mean? does this mean that the out of game options (like stats page, mobile apps..) are made from Pro7?

Question: Will you provide same data feed as US servers for third party applications
--------------------------------------------------------------------------------------------
Answer: Yes, this is definitely a priority for us, as it’s an important part of the PlanetSide 2 package!

- Will it be the same data feed or a Pro7 version of the data feed?
- Do we have to pay to use the data feed?

IHateMMOs

2012-08-08, 02:00 PM

I don't think the Russian players have to worry about this anyway since both clients will be a possibility to play the game :)
Otherwise: Since Russia isn't part of the deal between Sony and PSG I don't think you will be forced to use the European PSG client. ;) But we will see this right after a launch.

So what you're saying is that any country OUT of the agreement can play using any client they want? I live in Armenia, and I saw that it wasn't part of the agreement either, does that mean I can just use either an SOE or a Pro7 client freely? If yes, then please don't change this. I have so many problems to worry about, the last thing I need is not to be able to play Planetside 2.

Hamma

2012-08-08, 11:48 PM

Confirmed Rwyn and marked as VIP :)

Rwyn

2012-08-09, 09:13 AM

Hi gaz,

- If russians are not forced to use the "European PSG client", are europeans forced to use it?

This already has been answered by Brolly:

-TR Oakley
Question: Will Region IP locking be used to ensure European players use ProSiebenSat.1 Games accounts over US accounts?
--------------------------------------------------------------------------------------------
Answer: Yes. But remember, all your character data is still stored on the SOE side, you’re simply changing the “method of connection” to that data. You will still have the option to access the US servers by logging in with your ProSiebenSat.1 Games account.

- What are the differences between the "European PSG client" and the normal client? Ingame Advertisment?
The differences could be in different news-content, advertising and other cool stuff I currently can't name because I can't imagine them ;) There are other creative people who will take care about this.

Question: Will there be the same out of game options as SoE will have? and will they work the same way?
--------------------------------------------------------------------------------------------
Answer: Yes, we’re planning for European players to make use of the out of game options such as stats pages & the data feeds in the same way as US players.
- What does "we're planning" mean? does this mean that the out of game options (like stats page, mobile apps..) are made from Pro7?
Currently I can't say anything about this but imho we may use the SOE stats/apps and will have some own stats/apps in the future. I assume we won't have own stats/apps by the launch. As soon as I have more information about this I'll let you know.

Question: Will you provide same data feed as US servers for third party applications
--------------------------------------------------------------------------------------------
Answer: Yes, this is definitely a priority for us, as it’s an important part of the PlanetSide 2 (http://wiki.planetside-universe.com/ps/PlanetSide%202) package!- Will it be the same data feed or a Pro7 version of the data feed?
- Do we have to pay to use the data feed?
It should be the same data feed and maybe some more PSG related one. We will see this after the launch :) As long as you don't have to pay for SOEs data feed imho you won't have to for the PSGs ones.

I don't think the Russian players have to worry about this anyway since both clients will be a possibility to play the game :)
Otherwise: Since Russia isn't part of the deal between Sony and PSG I don't think you will be forced to use the European PSG client. ;) But we will see this right after a launch.So what you're saying is that any country OUT of the agreement can play using any client they want? I live in Armenia, and I saw that it wasn't part of the agreement either, does that mean I can just use either an SOE or a Pro7 client freely? If yes, then please don't change this. I have so many problems to worry about, the last thing I need is not to be able to play Planetside 2.

Nope. Either you have to use the SOE-client or your have to use the PSG-client. You can't choose. But both are a way to play the game - what at least should be your target right now ;) If you want to be sure: Have a look to DCUO.

Best,
Rwy'n

PS: Thank you Hamma :)

Zeruel

2012-08-09, 09:24 AM

What will happen to those accounts that exist inside SOE but have to use PSG Accounts due to region lock?

IHateMMOs

2012-08-09, 09:40 AM

Nope. Either you have to use the SOE-client or your have to use the PSG-client. You can't choose. But both are a way to play the game - what at least should be your target right now ;) If you want to be sure: Have a look to DCUO.

I'm not exactly understanding what you mean by way to play? But you said Russia could play using the SOE client since it wasn't a part of the agreement. Armenia wasn't part of the agreement either, so I can still use SOE? And either way I can play the games right? I was worried because I though I couldn't use the SOE nor the PSG client, and wouldn't be able to play Planetside 2. But I'll check myself.

gaz

2012-08-10, 03:31 AM

Thank you, Rwyn for taking the time to answer the questions.

The only thing that bugs me is the customer support quality, i created a ticket 2 days ago in the PSG Support-Center and i'am still waiting for a solution. The support is giving me instructions that are not possible to follow, because the options they mentioned doesn't even exist. It seams like the support staff doesn't really know what they are talking about... I have a problem regarding the PSG-Account and they are talking about alaplaya.net?

What does PSG have to do with Alaplaya?

Sighpolice

2012-08-10, 06:54 AM

Just thought of a new question:

I've completed the facebook app for 20 recruits and thus should be entitled to the 20 people recruited reward of in-game items.

Am I still getting those as a member of ProSiebien or not?

Heya Brolly/Rwyn, still need this question answered please :) I know its not a priority question as most people haven't bothered with the facebook app, but a couple of us did and I would like to know if it's going to be affected?

Thanks for taking the time to answer a lot of questions though, I already feel better knowing that we have some form of decent contact now. Thanks.

Emperor Newt

2012-08-10, 06:56 AM

You don't use your login name ingame. If you want to play DCUO you're using the login via PSG and you don't need to login again into your station account. If you want to transfer your station account to PSG and your login name is already in use you have to choose another one.

If you register a PSG-account you should be able to login to DCUO directly. If you want to play another Sony game you first have to register a station account.

You create a new nickname (character name) for every game you want to join but you can use all your character with one login name.

Best,
Rwy'n

Thanks for the answer!

One thing I was wondering left. It's a bit a hypotheticall one but I just want to make sure that in any case I am not sitting there with my account being a pile of useless ones and zeros.

If I transfer my SOE account I use for PS2 beta copied over to my PSG account? Like my SOE account becomes "useless" for a European player?
So like lets say if I loose the login details to my email used for SOE or cannot recover the password in the unlikely case that SOE takes over PS2 again, would I be save with just having access to my PSG account?

Or simply put, is there any benefit of transfering my SOE account after PS2 beta if I have not played other SOE games before, don't have StationCash etc? Something like "beta player" badges or that kind of stuff. If not I would just "get ridd of it" and save myself the hassle of having accounts lying all over the internet. I kinda hate that.

Fanglord

2012-08-10, 08:23 AM

maybe an ignorant question but das fuq is pro7 everyone keeps talking about?

IHateMMOs

2012-08-10, 10:49 AM

Thanks for the answer!

One thing I was wondering left. It's a bit a hypotheticall one but I just want to make sure that in any case I am not sitting there with my account being a pile of useless ones and zeros.

If I transfer my SOE account I use for PS2 beta copied over to my PSG account? Like my SOE account becomes "useless" for a European player?
So like lets say if I loose the login details to my email used for SOE or cannot recover the password in the unlikely case that SOE takes over PS2 again, would I be save with just having access to my PSG account?

Or simply put, is there any benefit of transfering my SOE account after PS2 beta if I have not played other SOE games before, don't have StationCash etc? Something like "beta player" badges or that kind of stuff. If not I would just "get ridd of it" and save myself the hassle of having accounts lying all over the internet. I kinda hate that.

I'm pretty sure you play the beta through the SOE account, once the game launches you use PSG, IF you are in one of the 40 countries that were included in the agreement.

Rwyn

2012-08-10, 02:13 PM

Hi again :)

What will happen to those accounts that exist inside SOE but have to use PSG Accounts due to region lock?
They will be flagged and these players have to use the PSG-client.

I'm not exactly understanding what you mean by way to play? But you said Russia could play using the SOE client since it wasn't a part of the agreement. Armenia wasn't part of the agreement either, so I can still use SOE? And either way I can play the games right? I was worried because I though I couldn't use the SOE nor the PSG client, and wouldn't be able to play Planetside 2. But I'll check myself.
Of course you will be able to play with one of the clients!

Thank you, Rwyn for taking the time to answer the questions.

The only thing that bugs me is the customer support quality, i created a ticket 2 days ago in the PSG Support-Center and i'am still waiting for a solution. The support is giving me instructions that are not possible to follow, because the options they mentioned doesn't even exist. It seams like the support staff doesn't really know what they are talking about... I have a problem regarding the PSG-Account and they are talking about alaplaya.net?

What does PSG have to do with Alaplaya?
alaplaya is a portal PSG took over in the past and where PSG provides games not SOE related. Have you already mentioned in your request that you're talking about a SOE game? :) If yes please write me here in the forum a private message with the ticket number, I'll forward the ticket numer to the responsible persons.

Just thought of a new question:

I've completed the facebook app for 20 recruits and thus should be entitled to the 20 people recruited reward of in-game items.

Am I still getting those as a member of ProSiebien or not?Heya Brolly/Rwyn, still need this question answered please :) I know its not a priority question as most people haven't bothered with the facebook app, but a couple of us did and I would like to know if it's going to be affected?

Thanks for taking the time to answer a lot of questions though, I already feel better knowing that we have some form of decent contact now. Thanks.
I will come back to your request as soon as possible. Have to ask about but imho there shouldn't be any problem with that.

Thanks for the answer!

One thing I was wondering left. It's a bit a hypotheticall one but I just want to make sure that in any case I am not sitting there with my account being a pile of useless ones and zeros.

If I transfer my SOE account I use for PS2 beta copied over to my PSG account? Like my SOE account becomes "useless" for a European player?
So like lets say if I loose the login details to my email used for SOE or cannot recover the password in the unlikely case that SOE takes over PS2 again, would I be save with just having access to my PSG account?

Or simply put, is there any benefit of transfering my SOE account after PS2 beta if I have not played other SOE games before, don't have StationCash etc? Something like "beta player" badges or that kind of stuff. If not I would just "get ridd of it" and save myself the hassle of having accounts lying all over the internet. I kinda hate that.
I can't answer your beta-question since I don't know if there will something and what happen(s) to the beta-accounts. If you don't play other games of SOE - yes, as a European player you don't need a SOE account. That's why it's just necessary to register an PSG account to play PS2 (or also for DCUO).
This

Question: In the event that the partnership between SOE and ProSiebenSat.1 Games comes to an end what guarantee do we have that our accounts will be transferred back over? In Planetside 2 my account will contain all my stats, unlocked weapons (some that I may have paid for) and of course my characters that I will have spent a long time building up. I would like a guarantee that if the relationship does go south then all my hard work will not be for nothing.
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Answer: Anything that happens to your character (unlocks, purchases etc.) while you are playing with a ProSiebenSat.1 Games account will remain safe, even should the deal end.

also should belong to your account data. Otherwise it wouldn't make sense.

You don't have the choice about which client you'll use. Either you have to use the SOE or the PSG client. ;) If there are any benefits we have to see - I can't say anthing about this yet.

maybe an ignorant question but das fuq is pro7 everyone keeps talking about?
-> Pro7 (http://www.prosiebensat1games.com/en/) Just click through the pages to learn more.

Best,
Rwy'n

RoninOni

2012-08-10, 02:17 PM

uhm... dumb question maybe... dafuq is Pro7?

ThGlump

2012-08-10, 02:35 PM

You don't have the choice about which client you'll use. Either you have to use the SOE or the PSG client. ;) If there are any benefits we have to see - I can't say anthing about this yet.

What define which client we need to use? As an EU player wanting to play on US server do i:
1 - Use SOE client since im playing on SOE servers and just logging in with Pro7 account
2 - Use Pro7 client since im forced to use Pro7 account and can log to any servers with any client.

IHateMMOs

2012-08-10, 02:52 PM

Of course you will be able to play with one of the clients!

Ok, understood. Thank you so much Rwy'n, you've helped me out a lot. Happy to see great people working on Planetside 2 for EU. Oh and DCUO worked on SOE, so this means I can play Planetside 2 using SOE, right?

uhm... dumb question maybe... dafuq is Pro7?

Just look above your reply... Seriously, you can't miss it, it's right above...

RoninOni

2012-08-10, 03:28 PM

Just look above your reply... Seriously, you can't miss it, it's right above...

ah I see, an EU thing... explains why I've never heard of it :P

so... SOE won't have their own EU servers and instead will let Pro7 act as middleman basically? I imagine it would need to be profitable for both SOE and for Pro7 for this arrangement...

and yah, interesting questions on if NA SOE players can play on EU Pro7 servers, or if Pro7 EU players can play on SOE... I'd hope so. Even if lag makes it not ideal, some people maintain cross-the-pond relationships with fellow gamers and like to play together despite the lag, often US gamers who work afternoons/evening (ie; play in the morning) or middle of the night EU gamers.

Golanthe

2012-08-10, 04:15 PM

What define which client we need to use? As an EU player wanting to play on US server do i:
1 - Use SOE client since im playing on SOE servers and just logging in with Pro7 account
2 - Use Pro7 client since im forced to use Pro7 account and can log to any servers with any client.

Question: Can we use the same account for US and European servers?
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Answer: Yes, you will use the same ProSiebenSat.1 Games account to log-in. You will then simply choose which server you want to play on and create your character there.

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The reply from Brolly answers it i think.

RoninOni

2012-08-10, 04:17 PM

awesome... figured you would or that would superficially segment their community which is a major bad move in a game like this :P

ThGlump

2012-08-10, 06:05 PM

The reply from Brolly answers it i think.
Well that may be hint to option 2 (client is based on account not server), but still its not certain as that answer is only about servers/accounts and not clients.

gaz

2012-08-10, 07:43 PM

i have another very important question, i dont know if you guys can answer this one:

will there be a beta test on the european servers? i remember blizzard thinking they don't need to test the european servers for diablo 3 while testing the beta on us servers only, it was a mess on release(everyone will know what i mean). They weren't able to fix the issues for weeks after release...

NePaS

2012-08-10, 08:06 PM

gaz

2012-08-12, 03:03 PM

did i miss something? i thought there were only us servers running?

JoCool

2012-08-12, 04:51 PM

basti

2012-08-12, 05:00 PM

As long as the login stays centralized over the launchpad, nothing regarding cost shop / gameplay etc gets changed / anything regarding cutting the violence / I don't have to click through any pesky german company's page then, only then I'll be fine with it.

Oh, and I damn hope you can use station cash to pay. Because I've already gotten some.:huh:

Its amazing how small the world really is. Seeing you here brings back quite a few memories.

<--- sepomat

But to answer your stuff: No chance. You will have to use the Pro7 login, and you will have to use SevenCash.
But once the whole thing actually goes live for PS2, you can transfer all the Station cash you already own over, means you dont loose anything.

Also, no gameplay changes, low violence or anything. PS2 wont get any cutting going on, it already is low violence, there literally is no blood. :)
Pro7 cant do any gameplay changes, the servers are still hosted by SOE, and the same game will be played on all servers.

There is only one difference: The Cash shop. Yes, in theory Pro7 could put in Pay to Win items, but they clearly wont do that. Theres still SOE, hosting the actual servers, and if Pro7 screws up, they will likley swing the Hammer. :>

JoCool

2012-08-13, 05:20 AM

Hi sepo! Yes, quite amazing how small the world is. Here I am hoping that Planetside 2 is probably a project too large to end up like a Mightygames' game. The blatant danger of them going down another path than the developers' regarding the cash shop (say, constantly evolving pay to win) is what fills me with skepticism. Same goes for cashing in with Euros on a 1:1 base towards the USD. They might think of it as a cash cow after a while and constantly push out new must-have OP stuff, like in their current games, copying the old WoW spiral. SOE better knows what marauder they are dealing with, thus they keep a healthy distance and avoid to give Pro7 tools that enable them to publish their own in-game content. I am a 100% sure Pro7 will at least give that a try to look if it is feasible after a playerbase has settled for a while.

Anyway, it is great to see you on here. It looks as if you are following the Vanu Sovereignty :borg:.

I am still undecided whether to go for the Terran Republic as they feature my beloved Mosquito or whether I go en route with the VS' Scythe, I will take a look on how they handle with a joystick and which one can pick its engagements in a more sovereign fashion once I am invited into beta. Lost my old PS1 account's login and e-mail, hence I am waiting for the priority key wave. Charms are up and thumbs are pressed, we will see. Do you roll with an Outfit already? ;)

Rwyn

2012-08-13, 05:10 PM

Hi all,

here we go with some answers for your requests.
By the way 1: I'll be on GamesCom on Thursday/Friday so your questions postet on Wednesday -> Sunday will be answered by next week.
By the way 2: Anybody by chance at GamesCom in Cologne? -> Meet the devs! (http://www.facebook.com/events/457400124291240)

Well that may be hint to option 2 (client is based on account not server), but still its not certain as that answer is only about servers/accounts and not clients.
You will have to use a PSG launcher and client but the content (also security and so on) will be done by SOE.

Ok, understood. Thank you so much Rwy'n, you've helped me out a lot. Happy to see great people working on Planetside 2 for EU. Oh and DCUO worked on SOE, so this means I can play Planetside 2 using SOE, right?
As things are now: Yes, you'll have to use the SOE client.

Best,
Rwy'n

basti

2012-08-13, 05:30 PM