Banned for Absolutely No Reason

[Renderman]

I've been banned entirely from SOE. My router was MAC addressed banned, and I was hardware banned also. The problem behind this? Apparently I was hacking/exploiting. I opened an appeal to possibly see if I could get unbanned; denied. Now I can't even continue the ticket on the website, because I cannot connect to it. All I remember was sitting in the warpgate on Mattherson VS, asking if anyone had experienced the turret hackers like NC was. (Note: This was on an alt account.) When I went to go check the TR. I drop pod in, /suicide, and go to the TR Warpgate on Indar, were I was promptly "Account Terminated"

The funny thing is? I got no email as to why I was banned. AT ALL

I call customer support. They only told me I was "Banned" in the info. The 2nd guy I call, said he had to go very deep in review to see why, and said hacking/exploiting.

I honestly have no clue what I have done to piss them off so bad to completely block me off.

Speculation arouse the other night. I was in the spawn room on VS Indar, where the AA turret was spawned in front of the equipment terminal. I used light assault to fly up and land on the barrel of the gun, which was pointing straight up. Now this might've been client side for me, and a GM just so happened to see me floating in the air, while the gun was pointed forward normally. Another reason, was my name was "Warpgatechecker" So speculation has gotten really out of hand for me. I really wanna play, and I'm extremely dedicated.

Being banned for absolutely no reason at all, is like being put on death row with no reason as to why, except you done something "Bad."

[Firefly]

I don't know anything about SOE's CSR team, nor do I know their policies. If they are anything like the other major MMO companies for which I have worked, a significant amount of time goes into a hacking investigation. It's rare, *in my experience*, that someone gets banned for not deserving it.

Again, as I said, I don't know how SOE handles things. So don't take what I say as an indictment or accusation.

[Renderman]

http://www.reddit.com/r/Planetside/comments/171v9t/5min_video_banned_and_then_unbanned_for_this_134/

Its not that rare. SkyExile was banned. Comfy Blanket. All False accusations from GMs.

I still have no idea why I was banned. Not even an email telling me why. I plan to call tomorrow and find out exactly why from the Senior of Tech Support. I have 2 others in the house who play, and they can't even get on. So basically banning 3 people, not one.

[Tatwi]

1. I am glad to hear they are hardware banning people.

2. Sadly, like locks on a glass door, this will only keep the honest people out.

3. Sorry if you're actually an honest person who was in the wrong place at the wrong time, however I am inclined to not believe you and to not care. Such is the world we live in.

That said, email John Smedley here, [email protected], if you actually are innocent. Don't email him if you did hack; One must "man up" some time.

[Renderman]

1. I am glad to hear they are hardware banning people.

2. Sadly, like locks on a glass door, this will only keep the honest people out.

3. Sorry if you're actually an honest person who was in the wrong place at the wrong time, however I am inclined to not believe you and to not care. Such is the world we live in.

I appreciate that. I don't expect people to believe me. The CRS was just as confused as me, because I didn't even receive an email as to why I was banned.

[Tatwi]

Hacking is out of control. That's why you got banned.

I'm not even going to log in to take part in the event on the 25th unless Smed makes a statement about the recent wave of hacking. It needs to be acknowledged and fixed, like yesterday, because these folks (from what I have seen in many youtube videos) have completely walked all over SOE's game. I feel bad for SOE, but at the same time Smed pretty much "called out" the hackers on twitter a few weeks back, so I would imagine PS2 players are simply suffering for that laps in judgment. Not a smart move, Smed; Either take legal action or learn to shut up (and not shutting up may end up hurting any legal action you take later on...).

I don't "get" Sony when it comes to this subject. They'll nail to the wall the guy who cracked the Playstation 3's firmware so that it boot the Linux operating system (you know, like the original Playstation 3 was advertised and designed to do...), yet they'll let people make cheats and hacks for their MMOs? Sony: "Oh no, a guy is running Open Office on his Playstation 3! Better brake out the lawyers!" How about go after the folks who are making the emulators and cracks for the PS3 games? How about nailing the thieves to the wall and leaving the would-be do-gooders alone? Again, I just don't understand Sony when it comes to this subject, because "it don't make sense".

[Brusi]

Wait, so if there is a burnt out broken turret sitting in front of a spawn room door, blocking people from getting in/out...

That is the world object placement hack?

Im'ma make sure i don't go anywhere near that kinda stuff if i see it in game now, and maybe even change Continents.

On a more positive note, hey! Looks like they are Hardware banning hackers! suck that you fuckers!!!

[Renderman]

Hacking is out of control. That's why you got banned.

I'm not even going to log in to take part in the event on the 25th unless Smed makes a statement about the recent wave of hacking. It needs to be acknowledged and fixed, like yesterday, because these folks (from what I have seen in many youtube videos) have completely walked all over SOE's game. I feel bad for SOE, but at the same time Smed pretty much "called out" the hackers on twitter a few weeks back, so I would imagine PS2 players are simply suffering for that laps in judgment. Not a smart move, Smed; Either take legal action or learn to shut up (and not shutting up may end up hurting any legal action you take later on...).

I don't "get" Sony when it comes to this subject. They'll nail to the wall the guy who cracked the Playstation 3's firmware so that it boot the Linux operating system (you know, like the original Playstation 3 was advertised and designed to do...), yet they'll let people make cheats and hacks for their MMOs? Sony: "Oh no, a guy is running Open Office on his Playstation 3! Better brake out the lawyers!" How about go after the folks who are making the emulators and cracks for the PS3 games? How about nailing the thieves to the wall and leaving the would-be do-gooders alone? Again, I just don't understand Sony when it comes to this subject, because "it don't make sense".

I agree with you 100% but I would like a fair trial to say. For one, no email for even being banned. I don't hack. It's unfair. I've played PS1 since release, and have high hopes for this game to succeed. I feel extremely falsely accused, and I would like reasoning, rather than be left in the dark.

Wait, so if there is a burnt out broken turret sitting in front of a spawn room door, blocking people from getting in/out...

That is the world object placement hack?

Im'ma make sure i don't go anywhere near that kinda stuff if i see it in game now, and maybe even change Continents.

On a more positive note, hey! Looks like they are Hardware banning hackers! suck that you fuckers!!!

I maybe stood on it for like.. 2 seconds, before logging off to my TR character. I don't know what the GM saw. That's why I am curious.

[Ghoest9]

I have no idea if you are legit or not.

I do know that SOEs anti-hack measures have failed in the past - but only famous players get any relief for SOes mistakes..

[Chewy]

Hacking is out of control.

..(stuff)..

How about go after the folks who are making the emulators and cracks for the PS3 games?

..(other stuff Im not replying about)..

Hold on there buddy. Hacks and cracks are one thing that needs a dealing with, no argument there form me. Emulators on the other hand are another beast all together that shouldn't be messed with. It's the ROM copies of games that are iffy, not the emulators.

Without emulators there plainly wouldn't be way to play older games without paying out the ass for both the working hardware, a non-fucked up game disk/cartridge, and a means to use them. (It was a bitch to get NES games to work when they where new! :lol: ) Without emulators, every single game of past generations not supported and sold by the current would cease to exist once rot takes hold. There are hundreds, maybe thousands or more, of games that have been lost to time already. Those games are our history. OUR history of gaming and gamers. It's like restoring books and film that are in just as much danger of being lost. There MUST to be a way to make them last the test of time, or loose them forever.

Emulators are not a problem, and I pray that they never will become one. It's the ROM copies that have the legal issues with copy protection laws. And Im on the side of. After enough time and the game is no longer sold in retail, then the CC law shouldn't be enforceable.


Im sorry for derailing there for a bit. It's just that this is a real thing that needs to be understood. Plastic isn't as strong as most think. It rots without warning and doesn't have the ability to be restored.

[Renderman]

I have no idea if you are legit or not.

I do know that SOEs anti-hack measures have failed in the past - but only famous players get any relief for SOes mistakes..

They have banned people just out of speculation. I feel I'm under that pretense. I've never done anything to break the game. The only thing I have done that was close to an exploit was the ATV Catapult, but I'm sure everyone has done that before. Its to hilarious, and shouldn't even be removed, which I think they are actually not going to. Doesn't harm anything in the game.

[Rumblepit]

just a fyi /report dose not work atm. this means someone opened a support ticket on you and the devs were watching you. so if you were being ,racist,abusive, tking,griefing,hacking and or exploiting they saw you doing it.

only other options are you got keylogged and or someone was on your account doing one of the above.if this is the case you will still be banned.

[Cyridius]

Sorry OP, don't believe you for shit. They don't HWID Ban or IP Ban people on first offense. Infact, first time hackers only get a 7 day suspension.

[Renderman]

just a fyi /report dose not work atm. this means someone opened a support ticket on you and the devs were watching you. so if you were being ,racist,abusive, tking,griefing,hacking and or exploiting they saw you doing it.

only other options are you got keylogged and or someone was on your account doing one of the above.if this is the case you will still be banned.

I wasn't doing any of the sort. Again, was just in the warpgate, on an alt account, checking to see if they were experiencing the turrets flinging around knocking people out and killing them. Sign off to my TR character and got banned. Took til the next morning and then my main account was banned. Again no email as to why I was banned.

Sorry OP, don't believe you for shit. They don't HWID Ban or IP Ban people on first offense. Infact, first time hackers only get a 7 day suspension.

The time I was banned, was when the turret hackers were killing people. So for one to see me standing on a turret gun, he probably mistook me as the main culprit. Like I said above many times before. No email as to why I was banned. I wasn't hacking, nor was I doing anything else, but asking people if they were experiencing the same thing as the NC warpgate.

Why would I spend hundreds of dollars, and then hack and ruin the experience for me? I know, there are some people out there that would do that, but I am not one of those. I want to see the game succeed more than the next guy. PS1 was such a great game, and to have it live through a sequel that has more marketing would be great. I wanna play this game for years to come, and being falsely accused of hacking/exploiting really ruins it for me.

I have no vengeance, nor do I expect to get unbanned, but I would like to know what they saw, and explain to me why they decided to ban me. A fair trial, and information for my persecution.

[psijaka]

On the face of it, it sounds as if you have had a raw deal, Renderman. I'm all for dealing firmly with hackers but SoE should present the evidence to the accused.

Let us know how you get on.

[Cyridius]

Why would I spend hundreds of dollars, and then hack and ruin the experience for me? I know, there are some people out there that would do that, but I am not one of those. I want to see the game succeed more than the next guy. PS1 was such a great game, and to have it live through a sequel that has more marketing would be great. I wanna play this game for years to come, and being falsely accused of hacking/exploiting really ruins it for me.


If you've spent money and they wont unban you, just roll a chargeback as a big "fuck you".

[Renderman]

On the face of it, it sounds as if you have had a raw deal, Renderman. I'm all for dealing firmly with hackers but SoE should present the evidence to the accused.

Let us know how you get on.

I really appreciate it, and agree with 100%. Evidence to the accused would help decide better on an appeal more than anything. One of the CRS even said.. you might have to put in more than one appeal, til they decide to really look into your case, which I can't now. I'm MAC banned as well. I like they do that now, but no to me lol. He said they basically sit down and "look through each case" but I highly doubt that, there must be hundreds.

I'm calling again tomorrow. Gonna try to talk to someone in charge and find out EXACTLY what happened.

If you've spent money and they wont unban you, just roll a chargeback as a big "fuck you".

I would do that, but I would rather be unbanned, and still have all my stuff, you know? If things go down hill more than anything, I will ask for a charge back, ask them to delete the account, and let my friend play. I feel they are punishing us for nothing.

[JojoTheSlayer]

So, you logged off your main account.
Created an alt to go on a server to just "ask" about hacks...

I have been a Vet long enough to see even long time respected players turn out to be cheaters so I have to say I dont really buy that "asking about".

If you where just asking it makes no sense you wouldnt just create another character on the same server to to check.

The only logical reason you in my mind would create another account is because you where testing the hacks. Aka hacking and where instanty detected with a 100% sure trace since you used some noob tool that SOE have clear detection for. Why else would they auto ban you... Software banned you, thats why.


------------


Come clean, repent and ask for forgiveness is your only chance.
Trying to BS Smedly or SOE wont get you a second chance.


------------


If SOE in some way confirm you are innocent, then fine. I will take my words back, but until then "I am too old for this shit!".

[Renderman]

So, you logged off your main account.
Created an alt to go on a server to just "ask" about hacks...

I have been a Vet long enough to see even long time respected players turn out to be cheaters so I have to say I dont really buy that "asking about".

If you where just asking it makes no sense you wouldnt just create another character on the same server to to check.

The only logical reason you in my mind would create another account is because you where testing the hacks. Aka hacking and where instanty detected with a 100% sure trace since you used some noob tool that SOE have clear detection for. Why else would they auto ban you... Software banned you, thats why.


------------


Come clean, repent and ask for forgiveness is your only chance.
Trying to BS Smedly or SOE wont get you a second chance.


------------


If SOE in some way confirm you are innocent, then fine. I will take my words back, but until then "I am too old for this shit!".


I had 3 characters on my main that are past BR 20, with station cash bought items. I don't wanna delete them. Each are on different servers. I created the alt account to go ask, and to also have character on there to play for the event friday on Connery.

I respect your opinion and agree with what you're saying. Yes some people test the hacks, and get caught, but that's not the situation here. I just got banned for unknown reasons.

I'm repenting and coming clean, and I want a second chance.

[Boomzor]

Not saying one way or the other in your case

But..

I know I have accidentally reported (for all I know) innocent players because I spelled the name of a blatant cheater wrong.

Why we can't copy/paste text off the chat window is beyond me.

[Renderman]

Not saying one way or the other in your case

But..

I know I have accidentally reported (for all I know) innocent players because I spelled the name of a blatant cheater wrong.

Why we can't copy/paste text off the chat window is beyond me.

Yeah, that's definitely a problem with the reporting system, but either way it doesn't really work at all. It does in fact give the GM a person to look at if they are reported multiple times, but if no GMs are on at the time, they'll never get noticed. I saw a hacker stay in the warpgate for close to maybe 3 hours, before being removed; and he was blatantly hacking. Turrets flying around etc.

That's what prompted me to get on my alt account to see if the other warpgates were being effected as well.

[Pella]

Look on the bight side, You cant play this god awful game anymore.

[Renderman]

Look on the bight side, You cant play this god awful game anymore.

I would actual like to continue playing it. I enjoy the game. Yes, it has some major flaws, but no other game give me fun sniper gameplay. Tank mining sunderers was my thing as an engineer. I loved hunting them down, doing V6 and watching the kill roll in.

[Baneblade]

We've had a member of WMBA get banned for running his hardware optimization programs (the ones that comes from the factory).

[DirtyBird]

You've done well to have this thread last so long.

[MaxDamage]

1. I am glad to hear they are hardware banning people.

2. Sadly, like locks on a glass door, this will only keep the honest people out.

3. Sorry if you're actually an honest person who was in the wrong place at the wrong time, however I am inclined to not believe you and to not care. Such is the world we live in.

That said, email John Smedley here, [email protected], if you actually are innocent. Don't email him if you did hack; One must "man up" some time.

With that attitude I hope you're next.

I had a friend who was told that an entire outfit was going to report him for "shooting through walls", when he was simply spamming crappy Lightning HE rounds. Such is the abuse of the /report function.

[Exigo]

Well, with no proof from either parts in the matter its hard to make a judgement in the matter.

But the reason I'm posting isn't to say that but to say this.

There are hacks for PS2 out there that allegedly have the power to ban players. Considering the CSR guys couldn't figure out to why you haven't gotten an email this could be why. I remember seeing a youtube clip here on PSU or PS2 forum where a guy was showing of a hack and it had a ban button on it.. Hopefully this is not the case but i wouldn't be surprised considering how "professional" some of the hacks being used are.

Ex

[Baneblade]

Thank you Punkbuster.

We told em this would happen.

[Assist]

What were your character names and on what server?
You said you had three that were BR20+ and then you made Warpgatechecker on a separate account?
No offense, but sounds really fishy right there. You also have two others who play on the same IP, what are their character names? Since it was a hardware/IP ban, how do you know they were not the ones banned and why did you assume you were the one banned and not them?

[Hamma]

Please review the forum rules:

http://www.planetside-universe.com/faq.php?faq=website_rules#faq_forum_rules

Do not discuss bans put in place by SOE. These are customer service issues and should be discussed with SOE Customer Support
Do not accuse specific players of cheating. This is a customer service issue and should be dealt with in game (with /report) or via SOE Customer Support.

Creating a thread of this nature accomplishes absolutely nothing. This is an issue between the OP and SOE Customer Support.