Loyalty promotion not granted to recent customers? [Archive]

Lonehunter

2013-05-04, 12:42 AM

I'm sure plenty of people have heard about the Loyalty Soldier bundle they released, and apparently there is some controversy over it and I just wanted to see the different opinions here, and to make sure I'm reading the fine print right.
Here is a direct link to the promotion...

"Something for your loyalty" (https://www.planetside2.com/respawn)

It's a great promotion, and I hope they do more unique one time give-away's and random membership bonuses.

but there is also some fine print.

On the free month of premium membership...
This offer is not available for PlanetSide 2 accounts with Premium Memberships or that made in-game item purchases since April 3, 2013.
So to be clear, if you currently are a Premium member (or had a membership after April 3rd) you are not awarded a free month of subscription for being loyal.

Plus, if you've never paid a subscription but have purchased any store items since April 3rd, you are not rewarded free time for being loyal

On the unique camo set...
The free Camo Set is being granted to all Premium Members in good standing as of May 3, 2013, and to all accounts that receive the 30 days of free Premium Membership described above.
So if you let your membership run out after April 3rd, you where not given a free month so therefor no free camo, for your "loyalty."

So, just to be clear, the people who have paid money recently don't get to be considered "loyal"? No matter how long they where in beta, or how long they've subscribed, how much they've spent in the store?

Now I know people who've spent money often get a sense of entitlement or superiority but this has nothing to do with that. It seems like promotional gifts labeled as loyal, and yet it's restricted from some of the most loyal.

Is it a slap in the face from SOE's marketing department or a legitimate restriction?

Koadster

2013-05-04, 01:27 AM

So after buying alpha squad and 6 month member I'm not entitled to it.. but some freeloader gets 1 free month. Yeah that fucks me off.

DirtyBird

2013-05-04, 01:40 AM

Surely Alpha Squad members with 6mth subs get the free month as well?

Edit:
No, looks like the loyalty reward of 1mth free premium is for those that cancelled their subscriptions as it turns out in my outfit.
So perhaps I should have cancelled. :huh:

Tom Peters

2013-05-04, 02:39 AM

Unbelievable. Your loyal subscribers don't get a free month, but everyone else does.

What a fucking joke. How the fuck do I cancel my subscription? They make it a nightmare of puzzles just so you never do it.

DirtyBird

2013-05-04, 02:41 AM

I think its just a free month upgrade tho, not an actual free month?

DeltaGun

2013-05-04, 02:41 AM

Falcon_br

2013-05-04, 03:06 AM

This doesn´t make sense, I buy items every week, and I receive the camos.
I am also a alpha squad.
But I don´t see the point of giving one month membership to those that already have it.
The point is making people seeing that membership is good and they should pay for it.
Receiving 24 certs/day it is awesome, I am really thinking of a one year subscribe!

Koadster

2013-05-04, 03:07 AM

This deal is only for people who left the game. The membership bonus for one month is pretty minor anyway. I didn't get it but nor do I care.

I have the Alpha Squad bonus that SoE already buffed by making it effect Resources and last even longer. I also got the Loyal Soldier camo. I look forward to more veteran rewards in the future.

Loyal Soldier camo isnt veteran reward. I was asking around in warpgate some dude had played only a few weeks and not spent anything, yet he still got it.

DeltaGun

2013-05-04, 04:01 AM

Loyal Soldier camo isnt veteran reward. I was asking around in warpgate some dude had played only a few weeks and not spent anything, yet he still got it.

Yeah, and I just logged in and I had the Premium membership even though I don't meet the criteria.

They probably just said f*** it and gave everything to everyone like they did with the PS1 veteran reward.

Maarvy

2013-05-04, 04:04 AM

never mind

Valek Noor

2013-05-04, 05:14 AM

you wanna try being on a europe account then!!

Gets Nvidia code, cause code bought in USA cant use it. Support takes 3 WEEKS to come back to you. When they do say there is nothing they can do go trade it on steam.

Nvidia told me 10 minutes after contacting them that SOE can change the region settings for the codes....

Have to have an american account to use the test server

Have to have an american account to post on the main forums (the EU ones are a joke)

Dont play on EU servers cause of working hours (work evenings) play in american ones and I am part of an american outfit

Would have qualified for the promotion if i was on an american server

As it is i got nothing.

As a VS on waterson my reasons for continuing to play are disappearing fast

Sturmhardt

2013-05-04, 06:04 AM

Looks like a desperate move to get the veterans playing again.. No thanks, not until we get cross continental warfare.

.sent via phone.

Gatekeeper

2013-05-04, 06:23 AM

Gotta say this does piss me off a bit, I spent quite a bit of money in the Easter double SC sale - but because that's just past the cut-off, I don't get anything now. I know I'm not entitled to anything, but still, it's hard not to feel a bit gutted about it - especially since the offer page tells me I've had a free month and free camos awarded to me - but then this turns out not to be true. :(

Seems like it'd be more diplomatic to make the offer apply to anyone who has ever subbed or spent SC on the game - regardless of when, or if they're still subbed. Why punish people who spent money more recently?

Emperor Newt

2013-05-04, 06:31 AM

That's odd. I got free membership and camos and the last time I spent money was... the last tripple sc sale. When was that? December?
I mean, it's cool that I got the stuff but I really don't know why I got it and others (like members) didn't get it.
The system is waaaaaay to confusing.
Just do it like other f2p titles and give people the free stuff without too much of artificial barriers. It's enough to make most (at least) come back and it doesn't cost a dime. It's not like they have to account for production cost and shipping. No money is lost on those who won't stay. But maybe money is made on those who do.
Free stuff is always a good idea.

basti

2013-05-04, 06:34 AM

WAAAHHH SOMEONE GETS FREE STUFF BUT I DONT! I ALSO WANT FREE STUFF! WAAH!

Fools...

Eggy

2013-05-04, 07:05 AM

WAAAHHH SOMEONE GETS FREE STUFF BUT I DONT! I ALSO WANT FREE STUFF! WAAH!

Fools...
I think you have maybe missed the point dude.

I paid for a sub, one of the main advertised benefits being que priority. Ive just lost this benefit as a large chunk of the player base just got it for free.

I paid for a sub. A large chunk of the playerbase who dont pay for a sub just got given a months worth of most of the sub benefits for free. As a paying customer I didnt recieve this.

By paying to support SOE I have actualy lost out on free stuff and am not seeing the advantages of 1 of the benefits I paid for.

I can see why this is pissing some people off.

Its also rather handy timing on SOEs part. Its coming pretty close to the time when DAY1 6 month subbers will be deciding "should I resub, is it worth my cash". Now in order to be on equal footing to the non subs they will HAVE to resub in order to have the same queue priority. If they dont re-sub they are worse off, as they didnt get the free month. Maybe thats a bit too much tin foil hat brigade, but pretty handy timing.

I know alot of the servers are dead alot of the time, but at prime-time and when alerts are on , que priority makes a big difference when you only have limited playtime.

Dougnifico

2013-05-04, 07:15 AM

Tom Peters

2013-05-04, 08:07 AM

I would like to see them give a loyalty award to anyone currently holding and Auraxium level membership. I think that would quell a lot of controversy and lets face it, Auraxium level members are very much SOE's most loyal.

That's dumb, because then you're still pissing off all the people that are in the middle.

Everyone should have gotten benefits from this, the subscribers moreso.

Ghoest9

2013-05-04, 08:13 AM

It is kind of weird that existing subs dont get the free month for being loyal.

p0intman

2013-05-04, 09:09 AM

ive never paid for a subscription but apparently have gotten this. hmm. ohwell, ill log in every day for a month to collect certs and then log off again.

psijaka

2013-05-04, 09:22 AM

Typical corporate mentality. Should have given a loyalty bonus to everyone who have been in the game for a few months. To be selective about it and not grant anything to their most loyal members is just wrong, plain and simple, but it is a marketing tactic we see time and time again from the likes of energy supply companies and especially ISPs - "6 months broadband available at half price (not available to existing customers)".

So much for loyalty.

(I'm not a subscriber, and I got the package, so I'm not whining because I missed out; but this just seems wrong, and leaves a bad taste in the mouth)

Shogun

2013-05-04, 09:33 AM

It is kind of weird that existing subs dont get the free month for being loyal.

existing subs do get the free month, but since they already paid for this specific month, they don´t notice any difference...

it is not a free month anyone could choose it is just this month.

and you can´t give something away for free without freaking out the players who don´t benefit. that´s life.
soe uses this to lure in players who have lost interest. the combination of free stuff and new content (wohoo harasser!) always helps with regaining lost players.

if you want a free gift so hard, quit playing and wait till the next promo of this kind!

Tom Peters

2013-05-04, 09:46 AM

existing subs do get the free month, but since they already paid for this specific month, they don´t notice any difference...

it is not a free month anyone could choose it is just this month.

and you can´t give something away for free without freaking out the players who don´t benefit. that´s life.
soe uses this to lure in players who have lost interest. the combination of free stuff and new content (wohoo harasser!) always helps with regaining lost players.

if you want a free gift so hard, quit playing and wait till the next promo of this kind!

I've never laughed so hard in my life.

What a terrible opinion.

Hamma

2013-05-04, 09:49 AM

I think that's a bit extreme there Tom.

Tom Peters

2013-05-04, 09:52 AM

I think that's a bit extreme there Tom.

I think you're right.

But it just ticks me off to think that there are gamers that think this way.

It's basically, "HEY BIG GAMING COMPANY, BEND ME OVER BACKWARDS, I DON'T CARE!"

Lonehunter

2013-05-04, 10:22 AM

I understand it's not necessarily a free month added on to your current paid time, that it's a promotion that will end Jun 1st.

But the simple fact remains if I've paid $15 every month since Nov 20th, but recently couldn't afford it anymore and my sub ran out on April 4th, I am not givin a free month OR free camo for being "loyal" lol

Shogun

2013-05-04, 10:30 AM

I think you're right.

But it just ticks me off to think that there are gamers that think this way.

It's basically, "HEY BIG GAMING COMPANY, BEND ME OVER BACKWARDS, I DON'T CARE!"

that´s how business works nowadays.

you never care for the loyal customers, you just care for the people who might become customers, or for the loyal customers you already lost, to draw them back in.
and that´s not a thing of the game industry!

you make a new account at a bank, you get 100 bucks on that account for free just for opening it. but the loyal customers who have an account there for years get nothing. common business practice. not my opinion as a gamer.

Tom Peters

2013-05-04, 10:41 AM

not my opinion as a gamer.

and you can´t give something away for free without freaking out the players who don´t benefit. that´s life.
soe uses this to lure in players who have lost interest. the combination of free stuff and new content (wohoo harasser!) always helps with regaining lost players.

if you want a free gift so hard, quit playing and wait till the next promo of this kind!
This is all your opinion. Don't say that it is not.

"If you want a free gift so hard, quit playing and wait till the next promo of this kind!"

Best advice anyone on this forum has ever given. [/sarcasm]

Sledgecrushr

2013-05-04, 10:42 AM

This free month, if you sign up for the three month plan, it gives you a free month every three months for as long as you continue your subscription.

Wow thats a mouthfull. Now say that three times as fast as you can!

Shogun

2013-05-04, 11:04 AM

This is all your opinion. Don't say that it is not.

"If you want a free gift so hard, quit playing and wait till the next promo of this kind!"

Best advice anyone on this forum has ever given. [/sarcasm]

if this is the best advice ever given on this forum, what´s the problem?

oooooh i see. irony and sarcasm has to be clearly stated, even when it´s totally obvious, so that even the last idiot understands [/facepalm]

Maidere

2013-05-04, 11:54 AM

I realy dont think it will bring back players who left the game because they didnt like it, but, most likely, it will piss off players who are still playing and paying and didnt get sh*t.
Didn't expect anything like this after the "cert refund" disaster.

DirtyBird

2013-05-06, 01:11 AM

WAAAHHH SOMEONE GETS FREE STUFF BUT I DONT! I ALSO WANT FREE STUFF! WAAH!

Fools...
I actually thought the thread was void of waaa and people just wanted an explanation.

I find it funny you didnt reply in the same manner over on Reddit (http://www.reddit.com/r/Planetside/comments/1dr6ko/prosieben_no_loyal_soldier_bundle_for_some/c9t77vg), or you're craving upvotes over there so its different.

TheMarz

2013-05-06, 07:31 AM

Think of it as a trial membership, just last week I got an email for my LinkedIn account for a free month of their premium account. I highly doubt that the people who already pay for the premium account will get a free month. I also understand that there are differences between the LinkedIn and ps2 promos but the same basic concept is there.

Roderick

2013-05-06, 08:47 AM

I do not mind small giveaways as long as it does not grant the non paying customers access to the premium queue. I found it quite rediculous to see the high number count in queue this weekend due to the bundle.

basti

2013-05-06, 09:32 AM

I actually thought the thread was void of waaa and people just wanted an explanation.

I find it funny you didnt reply in the same manner over on Reddit (http://www.reddit.com/r/Planetside/comments/1dr6ko/prosieben_no_loyal_soldier_bundle_for_some/c9t77vg), or you're craving upvotes over there so its different.

Theres a difference, a huge difference.

The SOE thing here, the thing people complain about, is people getting nothing because they did their first purchase after April 3rd.

The Pro7 thing on the other hand is people who did their first purchase before april 3rd, BUT did another one after it. If you would have done that on a SOE account, everything would be fine, because you got stuff.

The thing is pretty simple: You didnt lost anything. You still have exactly the stuff you should have. Some peole just got something for free tho, you didnt. Complaining about this would be like complaining about the fact that some Hobo gets money for free from random people while you dont.

However, as said above, the pro7 thing is different. If it would have been like it is for SOE customers, then everything would be fine. If it would have been for SOE customers like it is for Pro7 customers, then it would also be fine, even tho a bit iffy to do. But its different. Its two different situations, making Pro7 customers the loosers here. They didnt got the free stuff not because they made their first purchase after April 3rd like SOE customers, but because they made ANOTHER purchase after april 3rd. One could say, and this is certainly what a lot of people say right now, that a lot of folks didnt got free stuff because they went with Pro7 and not with SOE. And that is the problem i care about.

But yes, its all about the upvotes. Some day i download a car from all those upvotes. I should propably switch to the cat picture business first tho.

hypeiv

2013-05-06, 12:44 PM

The thing is pretty simple: You didnt lost anything. You still have exactly the stuff you should have. Some peole just got something for free tho, you didnt. Complaining about this would be like complaining about the fact that some Hobo gets money for free from random people while you dont.

not true... paid members no longer get the queue priority like they used to over non-paid members. So what we paid for is not the same as it was a week ago.

It would be like if you bought a quick line pass for Disney world in advance and then the day you show up to use it it turns out its free quick line pass day and you have to wait in long lines because everyone has the quick line pass. You are the sucker that paid for the quick line pass which is esentially worthless now.

If it wasn't for the queues, no one would even notice how many people got the free month. How could I tell the guy next to me is getting an exp bonus? But the fact is, dumping this many members on the game has lowered the value of the membership, so we have lost something.

So I agree... its silly to complain about people getting the cert and xp bonus others are getting for free b/c who cares. But I also think its okay to be annoyed about the queues sucking for a month. I am not going to lose any sleep over this so I am dealing with it, but I just wanted to explain to people that the paid members are in fact losing something.

ItZMuRdA

2013-05-06, 01:06 PM

Crator

2013-05-06, 01:27 PM

Fine print, must be read:

The Loyal Soldier Plan offer is available to all accounts and expires on June 1, 2013 at 11:59 PM PST. If you currently have a Premium Membership and you purchase the Loyal Soldier Plan, you will be charged immediately and three months of additional membership time will be added to your existing membership. The Loyal Soldier Plan will automatically renew at the same promotional price until canceled.

hypeiv

2013-05-06, 03:51 PM

I think (and was originally under the impression) that everyone received this month free regardless of whether their sub was active or not. In fact I noticed one of my subs expired June 1st and assumed they tacked the month onto my existing sub. Are we sure of this?

As it stands right now, current premium members are not getting the month free. I paid for a 3 month plan on 4/11 and it exipres 7/11. It didn't get extended to 8/11 even though I got the player reward camo.

I agree people like myself are overreacting... its just a game and we are talking about $15 tops here. But most people are not upset b/c others are getting something free, they are mad b/c what they pay for is being diminished b/c they no longer have the queue priority they paid for. It would be like buying a cable package and then a month later they give it away free for a month, but remove ESPN b/c too many people are now in the system. I agreed to pay $15 a month for all the perks of membership, but now I don't get one of them for a month.

Someone mentioned that Higby said in the chat that current members would get their accounts extended to account for the free month but I haven't had a chance to watch the video yet.

Crator

2013-05-06, 06:40 PM

most people are not upset b/c others are getting something free, they are mad b/c what they pay for is being diminished b/c they no longer have the queue priority they paid for. It would be like buying a cable package and then a month later they give it away free for a month, but remove ESPN b/c too many people are now in the system. I agreed to pay $15 a month for all the perks of membership, but now I don't get one of them for a month.

Well, you do still get queue priority. There's just more people in line. It's like going to your favorite theme park with fewer in attendance but the park gave all past customer's of the park a free pass for a month (and only that month). But, I see what the complaining is about. But don't complain too hard, what's so bad about having more people in-game to play against? This is a pure PvP game. You want more people to play with/against. I suppose if server is full that could be an issue though. We need more continents if that's the case...

Lonehunter

2013-05-06, 06:56 PM

It would be like if you bought a quick line pass for Disney world in advance and then the day you show up to use it it turns out its free quick line pass day and you have to wait in long lines because everyone has the quick line pass.

It's more like I've had a season pass for a year and it ended on April 4th. On May 3rd they decide to give everyone a free day pass for their "Loyalty" but I'm excluded because I had a sub after April 3rd, so I still have to pay while everyone gets free time.

hypeiv

2013-05-06, 07:57 PM

It's more like I've had a season pass for a year and it ended on April 4th. On May 3rd they decide to give everyone a free day pass for their "Loyalty" but I'm excluded because I had a sub after April 3rd, so I still have to pay while everyone gets free time.

yes this group of people got screwed much worse than the paid members

DirtyBird

2013-05-06, 10:22 PM

Let me see if I have it right now and how its a huge difference.

Here on PSU.
You didnt lost anything. You still have exactly the stuff you should have. Some peole just got something for free tho, you didnt.

Over on reddit with Pro7.
They didnt got the free stuff not because they made their first purchase after April 3rd like SOE customers, but because they made ANOTHER purchase after april 3rd.

Pro7 people must have lost something, unknown at this time.
The differences couldn't be clearer if it was written in Yiddish. :rofl:

Brollywood

2013-05-07, 03:20 AM

basti

2013-05-07, 04:48 AM

Let me see if I have it right now and how its a huge difference.

Here on PSU.

Over on reddit with Pro7.

Pro7 people must have lost something, unknown at this time.
The differences couldn't be clearer if it was written in Yiddish. :rofl:

Theres a difference between what SOE players and Pro7 players get. Thats the problem.
You here argue about the fact that people got something for free at all.

Gatekeeper

2013-05-07, 05:55 AM

Personally I think it's pretty questionable giving freebies to some paying customers but not others, on a fairly arbitrary basis - especially when it's the more recent customers who lose out.

But worse than that is the fact that the PS2 launcher has a news item announcing the freebies, which when you click on it says something along the lines of "your account has been granted the following items" and then talks about the camos and the free sub time. It doesn't make it clear that actually this promo is conditional, but gives the impression that everyone gets it.

Having people puzzle over this, wonder why they haven't got stuff, and then finally find somewhere in the small-print (or somewhere on a forum) that they didn't qualify for whatever reason doesn't really give the best impression.

Honestly, if this is a promo to bring back players who've quit - why the hell is it being advertised in the launcher at all? Surely it'd make more sense to just send targeted emails to people who *do* qualify?

Hypergrip

2013-05-14, 07:49 AM

Just a note in the Pro7 accounts - there was a hitch there, the actual plan is to have Pro7 accounts granted the items using the same criteria as SOE accounts. The current discrepancy here was not deliberate. I'm hoping to have the accounts that should have the items granted (but who have as yet not received them) within the next few days.

A week later... has there been any progress? If so, I'm still missing out for some reason. But maybe I just can see through the requirements.
I have an EU/Pro7 Account.
I have not been a subscriber
I have been buying and spending SevenCash over the course of the last few months on my NC character.

While not as much of a catastrophy as the cert grant a while ago, this "loyalty" stuff is executed (and planned) poorly. The criteria seem random at best, it's not really clear who you are rewarding and for what, leaving a lot of people puzzled and some angry...

sad.

Neurotoxin

2013-05-14, 01:35 PM

Way too many limitations and too much legalese to this event. With all the details and disclaimers, I don't feel all the information was presented clearly in the original post.

chocolateman

2013-05-19, 02:49 PM

Just a note in the Pro7 accounts - there was a hitch there, the actual plan is to have Pro7 accounts granted the items using the same criteria as SOE accounts. The current discrepancy here was not deliberate. I'm hoping to have the accounts that should have the items granted (but who have as yet not received them) within the next few days.

i was told that i am going to get the loyalty bundle but was not given a ETA, was i told this just to shut me up?

Support Team
Staff
Posted on: 09 May 2013 01:43:41
Greetings,

Thank you for your reply.

The promotion bundle and upgrades will be delivered to your account as soon as possible. Unfortunately there is no ETA I can give you for when the bundle will be added to your account.

Regards,

William
Support Team

ProSiebenSat.1 Games GmbH
A company of ProSiebenSat.1 Media AG

Medienallee 19
D-85774 Unterföhring

Executive Board: Tung Nguyen-Khac (Chief Executive Officer)
Markus Büchtmann, Andreas Heyden
Company Residence: Unterföhring
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TAX no. 9143/122/60981

Brollywood

2013-05-25, 05:30 AM

Hypergrip, chocolateman: we pulled out all the eligible players and granted them the loyal solider camos so you should both have received the items now. Just let me know if this isn't the case!

Hypergrip

2013-05-25, 05:44 AM

evilgreenie

2013-05-28, 06:29 AM

Hypergrip, chocolateman: we pulled out all the eligible players and granted them the loyal solider camos so you should both have received the items now. Just let me know if this isn't the case!
Any news on the free membership? The camo is kinda meh, but access to the membership depot deals and queue priority for alerts would be good - particularly since some of my outfit got the full camo/membership loyalty deal straight-off without having to raise tickets and beg...