Beta Producers Letter - PlanetSide Universe

SOE has posted a new Producers Letter talking about Beta and the various phases we will be seeing. There are no solid dates at this time but it's a great rundown of what to expect.

External Beta will include primary rounds of entry for existing PlanetSide 1 players and additional External Beta registrants, including those who obtained Beta codes from the PC Gamer magazine cover feature. Playtests will be scheduled during this time to ensure the maximum testing of specific aspects of the game with ever increasing numbers of players. Your participation is extremely valuable to us and we’ll be balancing and revising base layouts based on your feedback. Again, we will be inviting as many of our existing PlanetSide 1 players as we can into the early phases of Beta determined by a number of different factors, including machine type. Rest assured PlanetSide 1 players... you’re top of the list in each phase.

Also announced was free time for PlanetSide 1 Vets!

Can’t wait for the launch of PlanetSide 2 Beta? Itching for some action? Pass the time and start honing your skills again in PlanetSide 1! The community is returning to Auraxis this Sunday, July 1st, in celebration of PlanetSide Day. In support of this monumental occasion, starting this week, SOE is granting 30 days of free game time to every former PlanetSide player who has ever had an active subscription!

Just in time for PlanetSide Day July 1st SOE will be granting free game time to vets. Be sure to check out our announcement on PlanetSide Day here.

Update: A short time ago the official site was updated with additional detail.

This grant will be processed by 11:59 PM PST June 27th, 2012, however as there are a large volume of accounts some may receive grants earlier than others.

439 comments

2012-06-26 11:04 AM

Latest Comments

2012-06-28 02:43 PM

Bags

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

Two of my friends who are vets still have closed accounts.

2012-06-28 03:21 PM

Zation

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

It appears that your account should have received the time but did not get it due to a bug that has been effecting many previous PlanetSide subscribers who are also not receiving their time correctly. In order to resolve this issue I will need to forward this issue over to our management team for further review. They will e-mail you once the time has been added. Is there anything else I can assist you with before doing so?

This is the respons i got. I geuss its a bug and not just them not having gotten around to it yet. I do wonder why some are getting gametime, and some not :P

2012-06-28 03:26 PM

blbeta

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

I don't mind waiting if it is going to happen, but I too have not yet received time.

Should I bug customer support or no?

2012-06-28 03:28 PM

DrShadowSML

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

I'm currently 5th in queue so we'll see what I get!

AND THE ANSWER IS....(drumroll)....
[12:31:30 PM] Hi, my name is TSR Oliver D..
[12:31:58 PM] TSR Oliver D.: One moment please, while I look into this for you. Thank You.
[12:33:18 PM] TSR Oliver D.: Unfortunately this is a known issue, I will need to escalate your account to our Platform team for further investigation. You will be notified by email with more information regarding your account or if your issue has been resolved.

All that waiting for nothing, lol oh well.

2012-06-28 03:58 PM

Khrusky

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

I sent them a message via email; they added the game time and I got this message.

Originally Posted by Customer Service

Greetings [redacted],

Thank you for contacting Sony Online Entertainment. Your refund request has been processed. Please allow 5-7 business days for the funds to post to your account.

*Refunds processed within 4 days of the order date will drop off your account.

We have created this knowledge base to assist our customers in finding the answers they need http://www.soe.com/en/support/If you have any other questions for us please let us know.

Regards,
CSR Steven

I just hope the vet status thing is properly sorted out before beta!

Originally Posted by RadarX

Your status as a former PS1 player should not be affected. I can't go into specifics of why some accounts weren't flagged, but I can assure you that Customer Service is taking care of anyone we missed.

Is there somewhere we can forward account names to, to make sure they're added to the fix list?

2012-06-28 08:47 PM

Deathfyre

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

I sent an email this morning about the game time and I had a reply by tonight that just said my issue was resolved, they added the 30 days. I guess they figured out what happened and are just giving the time to people that ask for it.

2012-06-28 08:49 PM

ColovianFurHelm

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

Originally Posted by Razicator

Ok this is just ridiculous. I waited in line again and was essentially told to just wait till July 1 anyways... ugh. I just have all the bad luck eh? Worst part is, the guy told me that I would have PS1 access for only 20 minutes just to download the client, yet when I checked I never had any access at all, either in the launcher or in my SOE account. Still can't download the client. /Sigh

TSR Samuel I.: Hi, my name is TSR Samuel I..
XXXXX soe: Hello!
XXXXX soe: How are you?
TSR Samuel I.: I am good, thanks for asking, let me take a look at your problem description
XXXXX soe: Awesome!
TSR Samuel I.: One moment while I look into this
TSR Samuel I.: Ok your account seems fine, they are still in the process of granting it. For right now you will need to sit tight and wait for it to be granted.
XXXXX soe: A bunch of other people had three days added to their account, think you can do that for me? It's just so I can download the client for now

TSR Samuel I.: Let me ask
TSR Samuel I.: one moment please
XXXXX soe: Thanks!
TSR Samuel I.: Ok so it looks like you will be granted time in about the next 20 minutes or so
XXXXX soe: awesome thanks!
TSR Samuel I.: Anything else I can do for you?
XXXXX soe: Nope I'm good
TSR Samuel I.: Thank you for contacting SOE, Have an excellent day

I'm not sure if you've figured out you probably have time now by now; But you misread it. He said "You will be granted time in about the next 20 minutes or so" not for the next 20 minutes or so.

2012-06-28 09:00 PM

Razicator

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

Originally Posted by ColovianFurHelm

Oh trust me, I kept checking the next 3+ hours

Still no email or PS1. I'll just send an email I suppose tomorrow if things don't work out yet.

2012-06-28 09:01 PM

Sephirex

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

Originally Posted by RadarX

I can't go into specifics of why some accounts weren't flagged,

Translate : We REALLY don't want you back.

2012-06-28 10:22 PM

Punisher

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

Haven't gotten mine either...BUT my wife never updated her password after the hack! SO, I can at least download the game and perhaps play as her character until I get my time sorted out...Hopefully something will happen tomorrow.

Guess, I'll be running around with a girls name for a little while.

EDIT: Cool, Played for a couple hours on my wife's toon, just checked my station account and it was there.

Thanks CSR's!

2012-06-29 02:49 AM

DrShadowSML

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

Within 24 hours from my customer service ticket, I got an e-mail back:
"Welcome back to Planetside! I've gone ahead and added the missing time onto your account. You should be all set my friend. Happy Gaming!"

I would highly suggest that those people who do not have access to PS1 free time yet, to conctact customer service, they are nice people, just be ready to waite up to an hour in queue, or more. SEE YOU ALL IN GAME!!!

2012-06-29 09:00 AM

Xyntech

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

Yep, I got an email like that as well. I'm all hooked up with the full 30 days now.

Definitely get in contact with customer support if you haven't gotten yours yet. Always a good idea to have it sorted out well in advance of the event.

See you all on July 1st (or before).

2012-06-29 09:24 AM

Kaotc

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

i raised a ticket rather than live chat, couple of hours later and i had a shiny email telling me my game time had been added.

2012-06-29 10:42 AM

The Janitor

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

Just got back from a business trip, hopefully I'll be able to jump on this weekend.

2012-06-29 01:49 PM

Ruffdog

Re: Beta Producers Letter and free PlanetSide 1 Game Time!

Enjoy guys. I'm super gutted I am away in Boston for a conference until the 6th (but hey, nice fireworks on the 4th) then have to study for something on the 13th. Hoping Beta will be soon after that.