It's been a busy and controversial week for SOE. Earlier this week they announced a partnership with ProSieben. As a result of this partnership it was revealed that Euro players would be locked out of North American servers and vice versa. This created an 800+ post comment thread off of our own news article here, as well as thousands of posts across all of SOE's communities. It also resulted in many players cancelling Everquest subscriptions.
What’s unique about the ProSiebenSat.1 deal is the number of players who have NEVER posted on the EQ2 forums who logged in just to state that they are canceling after 5, 7, or 10, or even 12 years of active SOE subscriptions.
We have seen dozens of players who have logged in to report that they have ALREADY cancelled — past tense — with some even posting the cancellation e-mail.
Yesterday both ProSieben and John Smedley responded to community concerns with some encouraging words.
ProSieben - Response to Your Feedback! Friends, As we approach the weekend, we wanted to share that we are working on a plan to keep our communities together with the ProSieben deal. Again, we thank you for your patience - we'll provide more information as soon as it is available.
Smed responded via Twitter:
We are working on a plan to insure we don't split the communities up. More info to follow.
This is a testimony on the power of our communities, these are encouraging words for those who have Outfits that span across the globe.
127 comments
2012-02-24 09:43 AM
Source: PlanetSide 2 Facebook
Latest Comments
| 2012-02-25 09:07 PM | |||
| dachlatte |
Re: ProSieben Responds to Community Concerns
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| 2012-02-25 11:02 PM | |||
| DayOne |
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| 2012-02-26 04:31 AM | |||
| Kran De Loy |
Re: ProSieben Responds to Community Concerns Okay, so Region Locking was in the original plans. This means that they can and will confirm where a player is when they log into PS2 and limit that person to the selected servers for their area based on that detection. So PSS1 and SOE can for certain, beyond doubt, know where the person is either in the EU or US or wherever. Why not make the in-game browser or a terminal in the game world where people can shop for items and stuff, or something similar that just sends the player to the appropriate cash shop for their region instead of having to lock the entire server go that region? It's a far fairer business model for the players and the companies get what they want still. |
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| 2012-02-26 06:46 AM | |||
| dachlatte |
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| 2012-02-26 09:31 AM | |||
| General M |
Re: ProSieben Responds to Community Concerns EU beta/access for EU players into beta? |
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| 2012-02-26 09:52 AM | |||
| Boomzor |
Re: ProSieben Responds to Community Concerns While I understand that customer support in any form offered in the native language of the ticket holder is intended in our best interest, my personal experience from this practice has been less than stellar. Examples of games would include (but not limited to) Lineage 2, RF-Online (both Korean -> western) and WaR (US -> EU). While I thoroughly enjoy being able to understand what the csr is saying and know that the csr understands what I'm saying, there is always the issues of what they are allowed to say. In all of the above games, EU customers eventually hit a wall in the chain of information that always meant "we can't tell you until we get word from parent company". That would be word from SOE in PS2. Pretty much all support will need extra steps to eventually reach the customer, meaning EU will suffer longer from exploits not being discovered and hot-fixed fast enough. It is REALLY REALLY important that pro7 has a 24/7 access to the relevant information through enough SOE representatives until they've managed to find the proper working pace to handle stuff on their own *to the satisfaction of their customers*. This step has nearly always failed before. Also, in the FAQ there's a passage that read
Just remember, a beaten wife will never forget the abuse, no matter how often you say you won't do it again. |
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| 2012-02-26 10:02 AM | |||
| Coreldan |
Re: ProSieben Responds to Community Concerns It has been said in two different occasions now that "as far as we know" EU players shouldnt be restricted from beta from SOEs behalf. |
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| 2012-02-26 10:09 AM | |||
| Trolltaxi |
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| 2012-02-26 10:10 AM | |||
| Kran De Loy |
Re: ProSieben Responds to Community Concerns
Best answer we've gotten back is again something like, 'We'll see what we can do.' Which is flat out pitiful, tbh. Better than nothing, but still ridiculous. I still strongly support someone smacking the guy responsible for the segregation in the first place. Just WHAP right up hte back of the head. |
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| 2012-02-26 10:34 AM | |||
| UnknownDT |
Re: ProSieben Responds to Community Concerns All I know is my life will end if I can't play tickle in game with Mirror anymore ;( |
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| 2012-02-26 01:01 PM | |||
| Mirror |
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| 2012-02-27 01:14 PM | |||
| RedKnights |
Re: ProSieben Responds to Community Concerns
 Does this mean I can resub? Will DT still be as British? Stay tuned to find out. |
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| 2012-02-27 01:24 PM | |||
| RadarX |
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| 2012-02-27 01:25 PM | |||
| basti |
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| 2012-02-27 01:26 PM | |||
| Wakken |
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