Mitigating the high cost of store items - refunds

[Fishy]

I have been reading a few threads with people arguing about the high (or low) price of store items.
I think the point is not so much the price, but more the inability to undo a purchasing mistake, or to change your mind.

Many times I find myself buying a weapon, just to later find out it is not exactly what I was looking for, or it does not exactly match my play style.
But at that point there is nothing I can really do!

I would really love to be able to return an item to the store for a refund, which I can then spend on something else.
To avoid abusing the system, I am even willing to take some restrictions on this, for example limiting the refund as a percentage (i.e. get back 90% only), or limit the number of refunds for an amount of time (i.e. # of refunds a month depending on subscription plan, and length of membership, or a flat 3 refunds a month) etc.

But this one-lane buying scheme does not feel right to me. Some kind of a refund mechanism would just be fair.

I assume SOE may argue this would decrease their revenue, but I would argue to the contrary; currently I am buying fewer items just because I did one or two mistakes before, and I am being very careful.
A more forgiving system would encourage me to buy more frequently.

Fishy

[Sledgecrushr]

You can trial all of the weapons if you like.

[Fishy]

Originally Posted by Sledgecrushr

You can trial all of the weapons if you like.

For 30 minutes. Then wait for 8 hours for any other trial.
If it is the same item you wanna try - that's 30 days.
Even if we get a VR, it is not the same as experiencing things in game.

[Baneblade]

I'd do something like this:

First Day = 100% refund
Second Day = 50% refund
Third Day = You keep it bro.

[Kij]

You can't trial cosmetic items. I'm all for the ability to get a limited refund on items. Like, you have a week to return it for a certain percentage of the total cost or something.

[Boomzor]

There is always the trial, but due to its limitations, it's very hard to make a fair comparison between two or more runner ups.
Trying the raptor MBT 2:ndary AA for 30 minutes and then 6 hours later trying the walker AA for 30 minutes.
Not exactly a fair comparison with both experiences fresh in mind.

That's why I've always been a proponent of the VR training (or equivalent) where you can try all the ins and outs of any weapons or vehicles without exploiting it on the live map.

Still, there's no amount of trialling that will prepare you for major changes from patches.

[Fishy]

Originally Posted by Baneblade

I'd do something like this:

First Day = 100% refund
Second Day = 50% refund
Third Day = You keep it bro.

That's a little harsh, don't you think?
I would switch day for week

[Baneblade]

More harsh than no refund at all? You should know after the first day or even two if you wasted your money or not.

[OCNSethy]

Originally Posted by Baneblade

More harsh than no refund at all? You should know after the first day or even two if you wasted your money or not.

Agreed, especially if its like,,, aww crapp... I didnt mean to buy that.

[Chewy]

Originally Posted by OCNSethy

Agreed, especially if its like,,, aww crapp... I didnt mean to buy that.

I was stupid enough to buy 3 cosmetics for my flash and 2 for my sundy before bothering to see that there's only space for 1 at a time. Very idiot like of me for doing it, and Id take it back if I could to change for class armor.

[OCNSethy]

Originally Posted by Chewy

I was stupid enough to buy 3 cosmetics for my flash and 2 for my sundy before bothering to see that there's only space for 1 at a time. Very idiot like of me for doing it, and Id take it back if I could to change for class armor.

I went for a second burster for my max... only problem was I bought the new burster for the arm I already had the burster on.

Okay, okay... I didnt bother reading the Left or Right arm option... so now I have 2 x Lt arm bursters and 1 x Rt arm burster.

Anyone wanna buy a Lt arm burster?

[Canaris]

24 hrs is more than fair to get a refund on a mistaken purchase