Now THIS is why I love Alienware!

[Arakiel]

Originally posted by Happy lil' Elf
My theory is if I put a $600 processor in my computer witha $200 mobo and I fry it, I'm out $800.

That's when you RMA it.
I have never, EVER had a RMA request refused - even when the fault isn't clearly attributable. When I got a bad mobo (it actually had a nice crack in it, just below the AGP slot) from Newegg, not only did they send me a new one via one-day air, they also gave me $100 store credit.

Originally posted by TekDragon
Exactly. I give props to you "l33t PC builders" but no matter how "l33t" your asses are.. hardware CAN become corrupt and hardware CAN burn out.

I sincerely doubt that if your video card dies 4 years down the line, they're going to be jumping to send you a new one. Hardware rarely just stops working (within the desired lifespan of it) if you treat it with care - if you're looking for tips on how to prolong hardware life, I can post some stuff that will help.

Originally posted by Kaikou

Alienware actually takes pride in making quality computers. They're built by gamers themselves, optimized by gamers.

Don't assume that this exact set of statements doesn't apply to homebuilt comps as well.

[Happy lil Elf]

Don't assume that this exact set of statements doesn't apply to homebuilt comps as well.

I think that was a defense for the "Why not just get a Dell" sentiment. Obviously a homebuilt computer built my a gamer is going ot be geared towards gaming

But you missed my point. My point is not if it comes broken. My point is if I screw something up while tossing in a new Processor and mobo, I'm out the cash I payed. Not if it comes to me with a crack in it, but rather if I screw something on it up royally. If someone else installs it, like say Alienware, and they screw it up, it doesn't cost me a thing to replace it

That said I have nothing against people who build their own computers. I'm probably going to end up upgrading my computer myself. For $400ish I can double my processor speed. I'd love to be able to afford an Alienware machine but 3k is a lil' spendy for me

[shinken]

i have to hand it to alienware because of their great customer service, but i can not afford that good of a computer and i like doing it myself, tech support tends to be automated messages that only work if you know exactly what is wrong, and most ppl are fairly computer ignorent and don't know anything about whats wrong, and then have to take their comp to a repair place and pay $100 or so for somthing thats they could do in 15 minutes if they'd of known whats wrong so if i had the money i'd probably get the AW just in case i cant figure out whats wrong or dont have the money to repair, but thats just me and every1 has their own opinions

[Tatter]

Tek,

They are not fixing it for free. You paid about a $700 dollar premium to get support for one year; unless you paid for a longer warranty. So, you've already "bought" the new video card and the guy to come visit you. You also almost paid for two machines, if you take out the case, keyboard, mouse and power supply costs.

When I was in the market for a new machine, I bought from XDream Machines. They saved me about $500 over Alienware and have a better case, imo. This was before the current Alienware case.

http://www.xdreammachines.com

Good luck with the repairs and have fun gaming.

[KeviN]

Just got a new comp, it rocks!