soe online help fun

[martyr]

trig's accounts won't log into the OF, even though they work on the rest of the station stuff.

my question to SOE online tech support went something like this:

i can't log onto the planetside official forums, but i can log into everything else on the station website without any trouble. problem occurs regardless of browser or computer, no error messages.


and then begins the fun:





Thank you for your patience. The next available agent will answer your request in the order it was received.
Also you can use our Knowledge Base for many solutions for all SOE games at station.sony.com and then click on the help link.
You have been connected to CSR Ken V..
CSR Ken V.: Hello angela, Thank you for contacting Sony Online Entertainment. One moment please, while I read your question. Thank You!
CSR Ken V.: Any error message?
angela cimato: negative
angela cimato: the login popup displays, i enter login info, and it closes, but the main forums page refreshes to the same un-logged-in page
CSR Ken V.: One moment please, while I transfer you to another CSR who has the ability to assist you further with your issue. You will be returned to the queue and a CSR will assist you immediately. Thank You, and have a nice day.
CSR Ken V. has left the session.
Please wait while we find an agent from the SOE HELP PLANETSIDE department to assist you.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
You have been connected to CSR Johny W..
CSR Johny W. has left the session.
Please wait while we find an agent from the SOE HELP PLANETSIDE department to assist you.
You have been connected to CSR Ethan H..
CSR Ethan H. has left the session.
Please wait while we find an agent from the SOE HELP PLANETSIDE department to assist you.
All agents are currently busy. Please stand by.
You have been connected to CSR Ken V..
CSR Ken V. has left the session.
Please wait while we find an agent from the SOE HELP PLANETSIDE department to assist you.
You have been connected to CSR Ethan H..
CSR Ethan H. has left the session.
Please wait while we find an agent from the SOE HELP PLANETSIDE department to assist you.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to CSR Chris R..
CSR Chris R.: Hello angela, Thank you for contacting Sony Online Entertainment. One moment please, while I read your question. Thank You!
CSR Chris R.: Are you registered with the fan club/
angela cimato: would you mind pasting my original question back to me? i don't remember what i included in it;
angela cimato: i'm not sure what the fan club is
angela cimato: i do have an active planetside account, the faq indicates that that's all i need
angela cimato: i did see mention of the fan club but i haven't been able to find and corresponding links
angela cimato: *any
CSR Chris R.: Yes
CSR Chris R.: {Please post it in here
angela cimato: sorry, what should i post?
CSR Chris R.: You said you were going to paste the original question
angela cimato: oh, i asked you to, this interface doesn't let me see it
angela cimato: i lost it when i hit submit, i assumed it showed it to you
CSR Chris R.: Okay what happens when you try to login
angela cimato: the popup login window dosplays properly, i enter the info, and it closes again
angela cimato: when the main page refreshes, it just isn't logged in
angela cimato: (the login link stays)
angela cimato: if i try to reply to a post, it prompts me to log in twice, then says the post i wanted to reply to has been deleted
CSR Chris R.: Okay are you using a router or firewall
angela cimato: affirmative, a windows 2003 machine is the router
angela cimato: however, other computers on this network can log in without any trouble
CSR Chris R.: Is that operating system you are using
angela cimato: and i can log in to the forums with another station account on this computer
angela cimato: negative, this is a winxp machine
CSR Chris R.: Okay
CSR Chris R.: Okay open Internet explorer and go to the tools and click on Internet options delete all your cookies, temporary Internet files and click on the privacy tab and turn the security down to low
angela cimato: done, same problem with accout 'triggar'
angela cimato: i can still log in with my friend's account 'martyr' with the same browser on this machine
CSR Chris R.: Okay let me try it
CSR Chris R.: What is the login name?
angela cimato: triggar
CSR Chris R.: Do I have permission to change the password
angela cimato: affirmative
CSR Chris R.: One moment please.
CSR Chris R.: It is telling me that station name or password is invalid
CSR Chris R.: triggar
CSR Chris R.: temp123
CSR Chris R.: That is what I am using
angela cimato: i just logged in to launchpad with that
CSR Chris R.: Yes but it wont let me into the forums with that
angela cimato: is there something else i need to do to get it linked to the forums?
angela cimato: the "fan club" bit?
CSR Chris R.: Are you sure that you registered with the fan club
angela cimato: i'm not sure what the fan club is, and fairly confident that i haven't registered with it, as i haven't been able to find any good links to it
CSR Chris R.: Okay you must register with the fan club in order to post on the forums
The agent is sending you to http://planetside.station.sony.com/c...y/fan_club.jsp.
CSR Chris R.: Here is the link
angela cimato: ah, ok
CSR Chris R.: Once you do that it will flag your account and let you in
angela cimato: well,m it says i've already done it
angela cimato: let's see
CSR Chris R.: Okay then you must be using the wrong login name
angela cimato: i suspect its a bad/undeleted cookie

<browser crashes>

so, i signed her up for the "fan club" but it isn't sending the confirmation email.

anyway, yeah.

[Infernus]

Heh... SOE tech support is one of the more notoriously sucky tech support systems.

[eXoSloth]

[Squeeky]

I like the merry-go-round of CSR's.

[martyr]

You have been connected to CSR Ken V..
CSR Ken V. has left the session.
You have been connected to CSR Johny W..
CSR Johny W. has left the session.
You have been connected to CSR Ethan H..
CSR Ethan H. has left the session.
You have been connected to CSR Ken V..
CSR Ken V. has left the session.
You have been connected to CSR Chris R..

[Squeeky]

[QuakCow]

[Hezzy]

SOE Online support sucks. They're unprofessional. VERY unprofessional. Last time I tried to get support, I got nearly the same thing, and when I finally got a CSR, he kept crashing.

It doesn't hurt to speak perfect english either.

[Indecisive]

Sounds like verizon support.

"Try restarting your computer!"

[JetRaiden]

Originally Posted by martyr

You have been connected to CSR Ken V..
CSR Ken V. has left the session.
You have been connected to CSR Johny W..
CSR Johny W. has left the session.
You have been connected to CSR Ethan H..
CSR Ethan H. has left the session.
You have been connected to CSR Ken V..
CSR Ken V. has left the session.
You have been connected to CSR Chris R..

I guess supervisors dont monitor the online support...

[DaShiznit]

Gohan, that's like every tech support system on the planet. "Umm....rebot!"

[martyr]

hehe. i should note that i was impersonating triggar for this session, since she was whoring irc & the forums from my computer at the time and couldn't be bothered with tech trouble. can't say i blame her.