News: Beta Producers Letter and free PlanetSide 1 Game Time! - Page 27

Bags · 2012-06-28, 03:23 AM

My friend doesn't have it as of 3 am EST.

i see you naked · 2012-06-28, 03:24 AM

EU players can buy PS1 directly from soe.com

...

DirtyBird · 2012-06-28, 06:34 AM

Originally Posted by RadarX

For those of you waiting on your time grants, we've confirmed that these should be done by 11:59 PM on June 27th (PST). This should give you plenty of time to get in for the weekend.

I think its a few hours past this now, are there any issues RadarX or they just havent finished going through the list?

Regards,
A Paid Subscriber (May 2003)

infected · 2012-06-28, 06:39 AM

too bad i can't remember my old username, and even then, i don't have my old email address either...

but i do have a ps2 beta key! so yeah.

Khrusky · 2012-06-28, 06:40 AM

Originally Posted by RadarX

For those of you waiting on your time grants, we've confirmed that these should be done by 11:59 PM on June 27th (PST). This should give you plenty of time to get in for the weekend.

Originally Posted by Bags

My friend doesn't have it as of 3 am EST.

Originally Posted by Dogbolta

I think its a few hours past this now, are there any issues RadarX or they just havent finished going through the list?

Regards,
A Paid Subscriber (May 2003)

It's gone 03:30 PST 28th June, and I also have no time grant.
Not in a rush, just hope there weren't any issues that would mean I wouldn't be able to get in for Sunday.

Xyntech · 2012-06-28, 07:10 AM

I am also still not in, as of 5:00am Mountain Time (GMT -6, or 4:00am PST). Still plenty of time before Sunday so I'm not worried, but I'd like to know if I just need to wait a little longer or if there is something I should do. It still says "account status: Closed" in my station account, and it says I need a subscription when I try to log in.

I'll probably just give it until Friday before I get in touch with customer support or resubscribe though.

CrystalViolet · 2012-06-28, 09:19 AM

bump, still have the problem.

**RadarX** · 2012-06-28, 10:11 AM

Originally Posted by Dogbolta

I think its a few hours past this now, are there any issues RadarX or they just havent finished going through the list?

Regards,
A Paid Subscriber (May 2003)

If you have not received your free time, I would encourage you to contact Customer Service at www.soe.com/support as they are always happy to assist.

Khrusky · 2012-06-28, 10:27 AM

Originally Posted by RadarX

If you have not received your free time, I would encourage you to contact Customer Service at www.soe.com/support as they are always happy to assist.

Does this mean that we won't get the free time unless we go through customer support?

Thomas · 2012-06-28, 10:36 AM

Originally Posted by Khrusky

Does this mean that we won't get the free time unless we go through customer support?

Well they can't really help you otherwise

Khrusky · 2012-06-28, 10:49 AM

Originally Posted by Thomas

Well they can't really help you otherwise

Yeah. I was just wondering if this was a more general problem that they were trying to fix, where waiting would be the best option, or a problem that they believe is confined to a few cases. It would seem to be the latter.

Merzun · 2012-06-28, 10:54 AM

Originally Posted by RadarX

If you have not received your free time, I would encourage you to contact Customer Service at www.soe.com/support as they are always happy to assist.

Hi,

could this mean that there could be problems with these accounts that we will possible not be counted as vets when beta arrives?

**RadarX** · 2012-06-28, 11:29 AM

Originally Posted by Khrusky

Yeah. I was just wondering if this was a more general problem that they were trying to fix, where waiting would be the best option, or a problem that they believe is confined to a few cases. It would seem to be the latter.

I'm alerting folks we've had some contacts, but unless you contact Customer Support I can't guarantee any type of assistance.

Taru · 2012-06-28, 11:46 AM

Originally Posted by RadarX

I'm alerting folks we've had some contacts, but unless you contact Customer Support I can't guarantee any type of assistance.

Should the time also have been posted to current subscribers accounts? Or will that be happening at a later date?

EightEightEight · 2012-06-28, 11:58 AM

Well I submitted a customer support ticket now we wait and see what they say