SOE auto banning system - how does it work?

[POCKETdonkey]

Hi guys,

while playing tonight one of my outfit mates got banned. We were on teamspeak when it happened and he was quite surprised by that, not to mention quite unhappy since he had just returned to the game after a three week hiatus.

He wasn't cheating or doing anything out of the ordinary, but he had reported having the spawn point out of bounds message bugging out on him (it was still playing even though he was a long way off from any spawn point) he had to re-spawn to get it to stop, and was booted a short while after.

Anyways long story short, is there an auto ban bot in place on the servers, if so do any of you know how it functions? It seems to be a little overzealous to employ a feature that auto bans people for doing nothing but being glitched out by the server, not to mention being vastly unfair to legit customers who put time and money into their product.