Login Problem

[rudenewt]

Here's the steps I take and the problem I get

1)Hit the PS icon
2)SOE window opens and loads graphics
3)Launch pad comes up, hit the contine button
4)Agree with TOS
5)Enter ID and Pass hit sign in button

Receive Error window "Operation timed out"

I get this everytime from the launch pad. But I can sign on at the PS website. The version on the launch pad is 1.39.1

Any help would be appreciated, includeing a number to call at sony that isn't a fax number like the one they list (1-858-537-0898).

Still the unaffiliated observer....Rudenewt