Cant log into planetside

[RAMUS]

Hi there guys
Last month i subscribed to 3 months of planetside. The first month out the 3 months has just finished 25/11/04.
I attempted to log into the game on the 27/11/04, and it has told me that i dont have a subscription. So i thought it maybe a mistake i made, and i only subscribed to 1 month. So i went and subscribed again, and it said my new subscription will take place at the end of my current 3 months subscription. So basiclly i did subscribe to 3 months. So i continued to try and log into the game, but it still says i dont have a subscription, and wont let me into the game. I cannot login to the forums either. It dont understand what could me the problem. ive emailed customer support, but they aint replied. Any 1 else had a problem like this? or can any 1 tell me why or what may be happening.
Thanks guys..