Taking a leaf from EVE STAR in PSN

[Vancha]

In EVE, every new character is placed into a newbie chat channel for 30 days before being booted from it, though they can leave it at any time. This channel is purely for newbies to get answers to any questions they may have about the game from volunteers known as STAR (Support, Training and Resources). These are people who've been appointed by CCP (the company the runs the game), and have various powers over the chat channel (mute, kick etc.)

I've been wondering recently how Planetside could be made more newbie-friendly. I know the tutorial missions got added a few years after release, but there's still plenty it doesn't cover. I came across a newbie yesterday who had gotten an ANT for a base, but couldn't tell the ANT drivers talking in broadcast that he'd gotten it because he didn't know how to broadcast, or send tells.

While Planetside may not have as steep a learning curve as EVE, it's still known to be an effort to climb, so I wonder if PSN couldn't benefit from a scheme such as STAR? For the purposes of this thread, lets pretend SOE would be capable of running such a thing.

What do you think?