SOE PS Banning's Unanswered Questions.

[CaineDeSoulis]

Please don't post until Ive posted the entire correspondents
I'd like to begin this with a question.
Have you ever been wrongfully banned?

Customer Ph33P soe via CSS Web 07/22/2011 10:24 AM
Ban Appeal Form

1. Station Username: CaineDeSoulis

2. Last four digits of the credit card used to bill the account as well as the name on that card:~~~~ Phillip Clayton

3. Current Answer to your Security Question (What is your father's middle name?):~~~~~~~

4. Other Banned Station Usernames: n/a

5. Server Name:Gemini

6. Character Name: CaineSoulis

7. Date of Offense:7/21/2011 22:00

8. Previous Offenses - In Detail:none

9. Current Offense - Please give your side of the story: No idea, i made a new character in the NC and it kept giving me the squad i was in and my other character name kept showing up as being in that squad had to restart the game to get it to go away. also some guy landed on my galaxy and i tried to push him off of me with the "e" button and inadvertently turned my galaxy on its nose facing the ground.

10. Ban Appeal - Why do you feel the ban should be lifted? Mainly because i didn't modify/hack/change/edit the game in anyway. i downloaded from station launcher and use station launcher to run it with no aim bots or mods or other hacks. if its showing up that i am doing something your software gave a false positive or at least let me know whats wrong with the game i downloaded with your service.

Your reference number for this contact is: 110722-000612

Response GM Chrol via Email 07/22/2011 03:19 PM

Hello,

Your CaineDeSoulis account tripped our hack detection software multiple times, so this was not a false positive. You will have to serve out the rest of your suspension. In the meantime, I would suggest uninstalling PlanetSide and reinstall it from the following link: http://launch.soe.com/app/installer/...side_setup.exe.

Regards,

Senior GM Chrol