News: Resolved - PS2 Region

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Originally Posted by Nephilimuk

Hi Radar

Thanks for posting please find below some feedback minus the insults which I hope is clear and kind of constructive.

In 2009 SOE took the decision to merge its existing Planetside servers into a single server Gemini. This brought together the existing global Planetside base into a single environment in which loyal paying customer created new bonds and continued to play the game they loved despite any significant content updates. In effect this has created a global private members club in which people pay to play with friends and a lot of time nostalgia. The global players of this club have been the games greatest advocates and some of the hype around Planetside 2 can be directly attributed to this worldwide community prior to any major push from SOE. This may have been an unforeseen consequence, but it is a direct effect of the business decision to merge the servers. SOE you have created this community and in the main this community has support you by remaining subscribed to a zombie MMO Planetside 1.

We now receive the news that this “club” which was inadvertently created by SOE is now going to be disbanded and removed due to a change in the business model and a sharing of risk with a European partner. Great business decision for SOE and I fully understand why it is attractive. This does however have a considerable impact on your most loyal players and the ones who stuck with you despite no real support. In effect you have alienated your European player base and split your existing community. (It has not been confirmed about the I.P banning or not being able to play in the US but with out a formal statement from SOE i am airing on the side of caution)

Personally I do not feel as a paying customer to PS1 this is great customer service and if I would have known this 6 months ago I would have questioned keeping my subscription open. (back drop of account hacks possible personal data loss ect...)

A second and more interesting slant to what is unfolding is the question if the European servers are run by a separate company what would the impact be on access for Europeans to the Planetside 2 Beta?

We have been told time and time again that us PS1 players would be looked after as the game has been hyped and SOE has solicited the community. I am a subscribing player and still play PS1 I would hope I fall into this category. If this is not the case then, then that certainly leaves a sour taste in the mouth and with out meaning to sound over emotional discriminated against should other members of the private members club you created get to play.

A bit of a PR cock up at the moment but I am sure a formal statement will go a long way to counter act any irrational fears which may be surfacing in the community.

I do understand that there are winners and losers in any business decision. However burning advocates of the Planetside brand in such away does not seem overly smart. The adage no publicity is bad publicity is not strictly true in the digital age.

this needs to go to soe.

great job.