Frag this game

[Bad Mojo]

Originally Posted by Jagd

They would find out my manager's name and call him. I might get written up. If it happened a few times, I'd probably get fired.

In my past lines of work, if I had customers who paid for my services like I pay for PS, they would LEAVE me if I treated them poorly.

It would be great if you could call up the SOE's managers and say, "FIX IT BUTTMUNCHES!" But, barring that, when a bunch of paying customers leave, that shows up to management as, "People are not happy enough to keep playing."

I think that's how MMOG's work. People leave, management says change things (like AC2). People stay and keep subscribing and management say, "Things are ok."

*shrug*

[Jagd]

Don't you think that's an incredibly stupid way of doing business? Wait until you are losing revenue hand over fist before making some changes?

Maybe it's because they have the ability to sit safely at a computer terminal in San Diego and all their customers are to them is a login name and some text in an appeal window or on a forum page. That doesn't make it an acceptable way to treat their customers.

I really enjoy Planetside a lot. I love being in massive firefights, and logging on to see what the outfit is up to. Right now, I am trying to figure out where the line is that they have to cross by screwing up so many crucial parts of the game and being so completely rude and incompetent at dealing with known issues that I do cancel my subscription.

I can't think of another industry out there (well, maybe the postal service) where they could take that kind of assinine position. "Oh well, just cancel then. That should shut you up." I mean, come on. How can you seriously justify that kind of attitude?

[Bad Mojo]

Originally Posted by Jagd

Don't you think that's an incredibly stupid way of doing business? Wait until you are losing revenue hand over fist before making some changes?

Some places work like that, especially when the customer being happy isn't always based on quantifiable service or product. It's just based on being happy.

I really enjoy Planetside a lot. I love being in massive firefights, and logging on to see what the outfit is up to. Right now, I am trying to figure out where the line is that they have to cross by screwing up so many crucial parts of the game and being so completely rude and incompetent at dealing with known issues that I do cancel my subscription.

With MMOG's, that line is the "vote" you get towards the input of the game. If the majority of the people playing love the game, they keep paying and their votes encourage the devs to continue. And frankly, despite the forums, only the PS devs really know if people are buying PS, playing it, and how many are bitching compared to how many are playing and enjoying it.

I can't think of another industry out there (well, maybe the postal service) where they could take that kind of assinine position. "Oh well, just cancel then. That should shut you up." I mean, come on. How can you seriously justify that kind of attitude?

No one is talking about a business model where the company cancels it's customers and tells them to take a hike. SOE doesn't do that. That's 100% different than delivering something that isn't what someone wants. If PS isn't what you want, why pay for it? This comes back to the question of where the line is from "like PS enough to pay" to "don't like PS enough to pay".

That's my take. I don't feel like I'm being swindled. I'm not sure the majority of those with the game do either. But, I could be wrong. I don't know the numbers.

[Kikinchikin]

I personally love PS. I rarely (almost never) get bugs nemore. ANd yes I played bf 1942. It was nervewracking as heck trying to find a decent omaha beach server. Theres usually around two that are between 20 and 35 that arent private and that dont hack. That's annoying for me. PS is stable and its fun so I intend to continue playing for at leats another 3-6 months.

[Jagd]

Well Mojo, I guess we'll have to agree to disagree on this one. I'd just love to see one of their QA team show up for work at a real customer service job. I'd start a pool on how long they'd last...

[Bad Mojo]

Originally Posted by Jagd

Well Mojo, I guess we'll have to agree to disagree on this one. I'd just love to see one of their QA team show up for work at a real customer service job. I'd start a pool on how long they'd last...

I think not all jobs work like that. Cause I've worked both. I also don't really know what kind of management and processes the devs have. Who knows. All we can really judge, I think, is the end result. It sucks.

[Jagd]

And that's the thing with being a customer, all you see is the end result and if you don't like it you have every right to complain. Why do you think most companies only chose one area to focus on? So they can get it right.

[Bad Mojo]

Originally Posted by Jagd

And that's the thing with being a customer, all you see is the end result and if you don't like it you have every right to complain. Why do you think most companies only chose one area to focus on? So they can get it right.

I know this is just going back around to what we talked about before, but if the complaining doesn't do anything, what option do you have?

[Doppler]

Complaining

A) Actualy lets me blow some steam

B) Has a snowballs chance in hell of actualy getting seen

Maybe i titled this thread up wrong, maybe I was more angry then usual when i wrote it (seeing a guy walk off and dump in the water a pain module i'd just installed does that to me) maybe if i compare this game to Savage i get way more minuses then i'd like. I dont know. Fact is the Dev's could eliminate a lot of issues if they were more proactive, let us know what their working on how many are on their staff etc. Just the peiece of mind i'm not tossing my money down the flusher whould be great. Given CC as an example I tend to think their doing something wrong.

[Blood_Knight]

Originally Posted by Lilbird2431

=(

simple solution: dont play

:indeed:
if you dont like the game dont play it

[Destroyeron]

Originally Posted by Doppler

It becomes harder and harder to stomach playing planetside, I'm getting to the point where I just cant even defend them anymore.

Where THE FUCK IS MY NEW CONTENT? WHY THE FUCK AM I PAYING A SUBSRCTIPTION FOR THIS CRAP?

Why are there so many reoccuring bugs why dont we even get the hint that your working on them.

Why dont you work on the weapons balance a bit. Why for example do the nC get a medium assault weapon with the smallest clip and the worst bloom. No body other then NC stands still on the battle field for us to use our puny ass clips on them. Every tr user in the world knows they got ammo to burn so they just keep circle strafing till we die.

WHY IS AV STILL THE MOST GIMPED CLASS IN THE GAMe. Riddle me this batman, how the fuck do you get more tank shells into the same size box then you get phoenix rockets.

Why the fuck did CC suck so badly. All these new play areas that no one ever uses because A) the modules are too easy to steal B) 90% of the new stuff is crap. Seriously are you telling me a race that perfected ressurection couldnt get down a little thing like waterproofing? I know what wiped out the vanu they were having a cook out and they got rained on, poof dead ancients.

Why the hell do you get made aware of a hart bug, then decide "hey were just gonna go the oposite way of what the community thinks and keep it dinked up".

Ask yourself this, whould you really as it stands right now recommend this game to a friend?

Planetside: Great concept, shitty implementation.

^^^^^^Most likely one of those n00bs who sucks and scream "BUG BUG BUG!!!!" WHen they get killed.

[JetRaiden]

Yea, I'd like to see you encode a Lodestar for us, if the devs aren't doing it fast enough for you.

[Veteran]

Sip some tea, kick your feet up and look over at that big block of plastic, ceramic and metal that you call your computer. It's a very complex device. People that make it light up in ways that make you happy are blazing trails through a new world, so don't expect them to also pave those trails just as quickly. I'm almost sure I've never heard such vehement criticism of games that receive absolutely no new content after launch, so why show such ingratitude when the devs have to fight a battle on many fronts against an army of millions of lines of code, all written by different people of different skill levels, for a community that is alternately adoring and rancorous.

Frustration is natural, but don't forget that it's a capital privilege to have a team of skilled programmers improving your game on a daily basis. Relax and think for a moment that you might not even own a computer, or the electricity to make it run, or the freedom to use it far too many hours a day.

If your computer is too sucky to play the game right, buy a new one. If your internet connection sucks, upgrade. If you can do neither, plan for a day when you can. Let me assure you that with a good computer and fast internet connection, PlanetSide is amazingly stable. If the Star Wars: Galaxies boards hadn't started blocking negative comments, you might see what a really buggy game looks like, and look upon PlanetSide as the marvel that it is.

Basically, chill out. PSU isn't likely to play host to fanboy vs. troll wars, because that environment is for games that are buggy enough to justify it. PlanetSide is just fine, but like any complex machine, requires maintenance.

[Doppler]

Originally Posted by Destroyeron

^^^^^^Most likely one of those n00bs who sucks and scream "BUG BUG BUG!!!!" WHen they get killed.

OMG says the guy with less then 500 kills under his belt.

[Doppler]

Originally Posted by Veteran

Frustration is natural, but don't forget that it's a capital privilege to have a team of skilled programmers improving your game on a daily basis. Relax and think for a moment that you might not even own a computer, or the electricity to make it run, or the freedom to use it far too many hours a day.

If your computer is too sucky to play the game right, buy a new one. If your internet connection sucks, upgrade. If you can do neither, plan for a day when you can. Let me assure you that with a good computer and fast internet connection, PlanetSide is amazingly stable. If the Star Wars: Galaxies boards hadn't started blocking negative comments, you might see what a really buggy game looks like, and look upon PlanetSide as the marvel that it is.

Basically, chill out. PSU isn't likely to play host to fanboy vs. troll wars, because that environment is for games that are buggy enough to justify it. PlanetSide is just fine, but like any complex machine, requires maintenance.

For starters i'm not refffering to game crashign bugs or bugs on my end i'm talking about the door bugs the spawn tube bugs, the fall through the world at random bug (thankfully that one they got a handle on it seems finnaly)

Veteran, if your going to deflect the topic i suggest you try the political debate forum. The electricity that runs to my computer or the leisure to use it are both quantities i work for, so I come home and expect planetside, a game I pay for, albeit not a lot in the scheme of things, to have some sort of desirably process. If we got feedback from the devs to reflect "yes right now were working on ________ we hope to have it out on the test server on _______" that whould go a long way towards balming these irritations. But what do we get? We get developers notes that are running behind, we get an expansion that was really luke warm at best and in general a product thats just treading water.

Obviously planetside is not Just Fine at least not to some of us, but then again theire were no Americans in baghdad either.