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2003-11-21, 03:36 PM | [Ignore Me] #16 | ||
Lieutenant Colonel
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cHaM is a good guy, first of all. I've played with him before. Secondly, he was pretty thorough about the ways he had tried to report things to SOE through the channels that are provided to us. He did the things you're saying you wish he'd done. He didn't post first and asked questions later, he /bugged and talked to QA folk and did what we're all told to do. Apparently he did that pretty much since release, and nothing was done. Finally he decided enough was enough and tried a different tactic. Sony got embarrassed and had to shove some fixes through (just like when they were able to band-aid fix the speedhacks when that became too public). Were they planning on fixing bugs? Most likely. Would so many of cHaM's issues have gotten resolved in a single patch if he hadn't gone public? Nope. It's called damage control.
There's no reason to be blanket Sony apologists. They have PR people who get paid quite handsomely to fill that role. |
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2003-11-21, 03:42 PM | [Ignore Me] #17 | ||||
PSU Code Monkey
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2003-11-21, 04:29 PM | [Ignore Me] #18 | ||
First Sergeant
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Madcow - I'm sure cHaM is a good guy and fun to play with, and all of that, but what he did was the wrong way to handle it, and cheapened the game by doing so. And unless you're a software developer, and understand the life cycle of a product, your opinion how SOE's internal procedures may or may not work is pretty invalid. Bugs are prioritized, and usually scheduled in depending on work on new development. It's a very tough thing to balance, and they've done an ok job. Not great, but not as horrible as everyone makes it out to be. I assure you these "exploits" were on the schedule. And I hardly think that cHaM's crusade had much of anything to do with a couple of them being fixed in today's patch. Don't you think they would have all been addressed suddenly if they were in "damage control"? Give me a break, and SOE too. As long as they are regularly releasing bugfixes you really have nothing to complain about. If the schedule isn't fast enough for you, maybe you should take a break and come back in a few months.
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2003-11-21, 04:32 PM | [Ignore Me] #19 | |||
Lieutenant Colonel
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2003-11-21, 04:36 PM | [Ignore Me] #20 | |||
First Sergeant
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2003-11-21, 04:38 PM | [Ignore Me] #21 | ||||||
Lieutenant Colonel
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2003-11-21, 04:42 PM | [Ignore Me] #22 | |||
Lieutenant Colonel
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And the QA guys just weren't doing their jobs at all in the playtests obviously. |
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2003-11-21, 04:44 PM | [Ignore Me] #23 | ||
First Sergeant
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I apologize if my post was condescending, that was not my intention. I am partially still venting my frustration at the entire ordeal that cHaM started, it's nothing personal. I guess my point is, this game's development procedures are much more under the microscope than most games, and it gets criticized more than it is fair to. People want to assume or suggest that a certain schedule should have been followed, when they really have no idea what SOE's procedures are. I have no idea either, and so honestly my opinion is not valid. But I am a developer, so I understand a little bit what it is like. I think that SOE would be served better to acknowledge issues more publicly, so at least it would get people off their back. That's all I'm saying.
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2003-11-21, 04:48 PM | [Ignore Me] #24 | |||
First Sergeant
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2003-11-21, 05:04 PM | [Ignore Me] #25 | ||
Major
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Why should he have to threaten them? They never let him know the issues he kept bringing up time and again were being worked on, so why should he let them know what he planned to do about it? If you are naive enough to think it's a coincidence that they are patching the bugs he was crusading for just a couple weeks later, then bravo you have reached an all new level of blind fanboyhood.
Nobody is saying that they have to post all of their own internal deadlines, but for massive issues like this that are being ignored and marginalized how the hell can you possibly blame the messenger? Seriously, it's positively absurd to act like the bugs are cHaM's fault! If anything, he allowed a few newbs to use them out on the battlefield, and they may have caused you to die a couple extra times. The bugs were created and maintained by SOE. Care to buy a clue? |
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2003-11-21, 05:18 PM | [Ignore Me] #26 | ||
PSU Admin
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CHaM isnt a hero, and he didnt solve these issues - he is part of the problem. Sorry to say it, but its true.
Just because you dont get a response from /bug or emails doesent mean its not being looked at, do you have any idea how many reports they probably get everyday |
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2003-11-21, 06:43 PM | [Ignore Me] #29 | |||
First Lieutenant
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I have to agree with Hamma. The damage cHaM may or may not have done is exponentially worse than any help he could have contributed.
Sure, its sounds ok to lay it all on the table, and say, "Ok devs, here's all the exploits and how to use them. You better fix it or all your valued customers will leave!" Some things can't be changed that easily. For all we know, cHaM is the reason the spitfire turrets don't shoot straight, and the FPS performance has dropped. Maybe the devs had those figured out, then cHaM goes crazy and spams, and the devs go, "Well shit, now we don't have any choice but to fix these exploits. Now that spitfire fix we've been working on for a month has to go back to the drawing board because the rudimentary code the turrets work on is based off the code we now have to change to stop these little-known exploits." I played everquest for 4 years. Anyone who has played that for a while knew that you couldn't have an item with a stat over +127, or a monster with over 32,000 hit points for 3 freaking years. It was hardcoded. It couldn't be changed with the flick of a switch. It took them their 2nd expansion to give monsters with more hitpoints, and their 4th expansion to modify the code to give items with over +127 on them. But let's not stay off topic here. There are more important things to discuss!
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2003-11-21, 06:50 PM | [Ignore Me] #30 | ||
Private
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I do find this whole ordeal over cHaM's "public announcement" quite amusing. No one's going to see eye-to-eye about this (unless you agree with what he did).
Frankly, I totally agree with what cHaM did *if* he tried the appropriate channels first. I agree with him and I *AM* a software developer. I understand the "software design cycle" and I know how slow it can be. However, a company *cannot* allow a bug to fester for months on end. I don't care if they're working on an expansion, maintainance of a released software product takes priority. When I worked for HP, we had whole teams of developers dedicated to bugs, and only bugs. Did we fix them all? Of course not, you never can, but we fixed those bugs in *parallel* to any new software. If cHaM had not posted publicly, those bugs may have been fixed.. when SOE had nothing else to do. Sometimes, bugs just need to be shown to the public for them to get fixed - that is how a lot of corporations work. I totally support full disclosure and no one better say anything about me "not understanding how developers work" because I do... and I also know that bugs do not get the work they need and will not get fixed unless the cost of those bugs being present becomes more than the cost to fix those bugs. cHaM.. if you want to post exploits you find that's fine with me.. just follow proper channels first (admins be damned). --sea |
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