SOE not granting refunds for cancelled subscriptions

[Beerbeer]

Was it a Samsung? I bought an expensive one and the compressor died after a year and the seal on the freezer was bad and everything kept icing over after three months.

Piece of crap, never buying Samsung anything ever again.

[FireWater]

Not sure what the problem is, you subbed for 6 months, why should you get a refund?

You had an opportunity to try the game without any money down.

[SeraphC]

Originally Posted by DjEclipse

Most gaming companies are broke. How you like dem apples.

Maybe they should make better games with better business models. Quality products sell. Reputation sells even better.

[AThreatToYou]

Originally Posted by Bloodmode

http://www.reddit.com/r/Planetside/c...subscriptions/

I would have posted this in the "who has quit" thread, but figured it would get buried and wanted to get the word out.

I attempted to cancel my 6 month subscription 1 month in and am told "All subscriptions are non-reundable". Anyone else trying to get their money back?

Don't try and get your money back. It's a waste of time and makes you look like a crick.

[Ghoest9]

Originally Posted by Bloodmode

So in short, there are more ways to get my money back, but I am relying on the good faith of SOE to refund the money for the remaining subscription time. If not, there is a lesson learned and that is those subscription packages are binding. In other games I've played, they would refund based on full price of the amount of time you had used thus far. When you step back and look at it, Planetside 2 is not a game worth the over $100 I spent on it with 6 month sub, alpha pack, and station cash.

Honestly anyone thought they would or should get their money back is naive and silly,(btw I have a 6 month sub)

The game might not be developing the way you want - but it does work.
You agreed to a 6 month sub - accept it.

I hope they make big improvements too it - but I know I shouldnt get my money back if I was to throw a hissy fit.

[Bloodmode]

Originally Posted by Hamma

That is the state of life, it's a gamble. I spent 1400 on a fridge that died within 8 months.. life is a gamble.

This isn't a gamble. This is a consumer issue. If your fridge died in 8 months, it is under warranty for a year. If your fridge failure was the result of a manufacturing defect or error on the part of the manufacturer, you should get a refund.

I am requesting a refund for services refused. Unfortunately the amount of law I looked into, I am not necessarily entitled to a refund unless the terms of the agreement were explicitly stated. They did state on the subscription page that refunds were not going to be available. My mistake in overlooking that, but again, it wasn't explicitly stated along with the other payment options. I'm not a lawyer by any means but if I really wanted someone who was more qualified to look into the matter, I'd file a complaint with the Federal Trade Commission. I also may be entitled to a refund depending on the state or local law in which I did business with SOE.

So in short, there are more ways to get my money back, but I am relying on the good faith of SOE to refund the money for the remaining subscription time. If not, there is a lesson learned and that is those subscription packages are binding. In other games I've played, they would refund based on full price of the amount of time you had used thus far. When you step back and look at it, Planetside 2 is not a game worth the over $100 I spent on it with 6 month sub, alpha pack, and station cash.

[VGCS]

Originally Posted by Hamma

That is the state of life, it's a gamble. I spent 1400 on a fridge that died within 8 months.. life is a gamble.

Musta been second hand... You can't get out the door of a Sears or Lows without them trying to ram 20 different Warranty plans down your throat. In cases in Korea, they're strengthening their consumer protection laws to force refunds on this kinds of stuff if the consumer could demonstrate that a faulty product was sold to them and Blizzard recently took a multi-million dollar bath because of it. We have similar policies for almost every kind of product in this country too with the exception of "Healthfood Supplements" and Computer Games. Those are about the only things I can think of that fall through the cracks somehow and what's so inexplicable about it is that neither sector has any government lobbyists watching out for them. I take that as proof that most politicians aren't actually evil liars, they're just plain lazy

In other parts of this industry however, I've seen makers like Valve and Arenanet actually trying to Expedite their Refunds to costumers who were simply unhappy with their products. Even if you don't like their games, I think people should be going out of their way to reward that kind of behavior and starving the EA's, Activisions, and SOE's of the world until they get their Snake-Oil salesman escape-routes cut off properly.


If I had anywhere near $50 sunk into a sub plan on this.... I'd do bank charge-back even if it cost me $100.

[Ghoest9]

Originally Posted by Bloodmode

So in short, there are more ways to get my money back, but I am relying on the good faith of SOE to refund the money for the remaining subscription time. If not, there is a lesson learned and that is those subscription packages are binding. In other games I've played, they would refund based on full price of the amount of time you had used thus far. When you step back and look at it, Planetside 2 is not a game worth the over $100 I spent on it with 6 month sub, alpha pack, and station cash.

Apparently you dont even know what "good faith" means.

They sold you a product and said no refunds - you might have buyers remorse but they delivered what was advertised.

It doesnt really matter if you are a lawyer or not - they owe you nothing except the game and you have that.

[FireWater]

Sorry,

but how the fuck do you have for a refund on a F2P game?

You had an opportunity to play the game, and decide to sub, you subbed and now you aren't happy. Unless the purchase was fraudulant, I don't get why SOE owes you anything.

[Bloodmode]

Originally Posted by james

Thats why their is warranties.

The fact that people are ok with devs bringing out broken products, is sad.
If my fridge breaks in a month i can usually get a refund. Its a lemon, this game is broken, and the fact SOE will not refund the remaining months, is stupid.

That's why the gaming market is flooded now. Most gamers fall in "love" with certain developers and will give them their money. What they don't realize is that gaming developers ARE IN IT FOR THE MONEY! IT'S WHAT THEY DO FOR A LIVING! They only care about the "voice of the customer" so much as it is something that will make them MONEY! It's not EVIL it's BUSINESS. That's what is ridiculous about the zealous following that some devs have that it's the norm to throw >$100 into a free to play game and get nothing out of it other than a money making machine that slightly resembles our interests.

[Beerbeer]

Exactly. It's greedy shortsightedness.

Pissing off a customer to keep that short-term gain ensures said customer never spends again, and tells anyone else who will listen to him or her not to do business with them, ever.

Offering a refund builds goodwill, even more so if it came with a sincere apology that he didn't enjoy the product and the company is doing everything possible to address whatever issues he or she may have had.

Ask yourself this: which option would you prefer, how would you feel towards that company after and which one would you be willing to try again in the future?

This was in response to VGCS

[Bloodmode]

Originally Posted by Ghoest9

Apparently you dont even know what "good faith" means.

They sold you a product and said no refunds - you might have buyers remorse but they delivered what was advertised.

It doesnt really matter if you are a lawyer or not - they owe you nothing except the game and you have that.

http://www.ftc.gov/bcp/consumer.shtm

Do some reading and cool off a bit.

[Ghoest9]

Originally Posted by Bloodmode

http://www.ftc.gov/bcp/consumer.shtm

Do some reading and cool off a bit.

UMmm ya - guess what - you didnt use the term "good faith" correctly.

[Mox]

I would never buy a twelve months sub for a game that is still in beta. Your are really naive if you think you get your money back.

[Rothnang]

I don't see why they should refund a 6 month subscription if you quit the game after 1 month, since if you payed for 6 months already you got the 6 months bonus early, you got a discount, and you get to keep your 6 months worth of premium.

The whole point of offering a 6 month subscription plan is to give people the option to make a longer term commitment to the game in exchange for some benefits, like overall lower cost, that business model makes no sense if you can get out of the longer term pay plans early, since commitment is your end of the bargain.