"You Do Not Have A Subscription"

[Firefly]

So I go to log into Planetside today, and it says I don't have a subscription. Funny, I'm pretty damn sure I do. I pay my bills, my credit card is active, and I was not notified of any changes otherwise.

Anyone have this problem? And who the heck do I call/email to figure out what is going on?

EDIT:
It says the account was closed, and on the account manager it says I can reactive a cancelled account... I see no option for that and it says "You are currently subscribed to: PlanetSide Subscription 1 month , $12.99"

So confused.

[Hamma]

Call them?

[Baneblade]

Tom Lockard should be able to tell you...

[Firefly]

Originally Posted by Hamma

Call them?

Originally Posted by Firefly

And who the heck do I call/email to figure out what is going on?

[DeadTeddy]

OF has a tech forum right? if you're lucky a dev will see it and either help you or tell you what to do.

[Manitou]

Originally Posted by Firefly

So I go to log into Planetside today, and it says I don't have a subscription. Funny, I'm pretty damn sure I do.

I for one know you do! Dude, I hope they get you straightened out!
/me crosses his fingers.

[Salazar]

http://www.station.sony.com/en/services/help/help.jsp

Talk in live chat with tech support, opens in 30 minutes (Noon EST).

Yesterday I appealed about my account and a CSR replied to me with that link.

Edit: He also gave me a number to call, 1-858-537-0898.

[Firefly]

tango-mike

[scarpas]

that was happening to me for a while... because my password was being typed in caps.

[Strygun]

The link Salazar posted should work. It's a great live chat service that they have, and the reps are nice and friendly.

[Firefly]

Good- because if I get one more friggin' Standard Form Letter reply from an /appeal I am going to have a nervous breakdown.

[DeadTeddy]

as opposed to the usual calm and friendly Firefly we got to know...

[Firefly]

I'm always calm. I don't get angry or upset over things I consider myself to be above.

But that damn form letter pisses me off. I just wasted my time reporting a problem or /appealing something lame, and I get the "Hello my name is CSR Blah Blah, please use the forum!"

[SilverLord]

Originally Posted by Firefly

"Hello my name is CSR Blah Blah, please use the forum!"

Owned.

On a serious note, find their live chat system, it's very good.

[HawkEye]

yea it is i used it once for a patching problem.