unlocked wrong weapon FML... possible exchange?

[simmi]

I just unlocked mattocks for my max, but I bought the wrong arm. I wanted to get it for the right arm, but I accidently unlocked for the left arm. I just did it 2 min ago? Is there a way to return this and unlock the right one?
What should I do? I have been grinding certs for this weapon for a week. FML (((((

[bpostal]

You could put in a ticket where you ask very, very nicely and if you get lucky maybe a rep can help you out.

If that doesn't work, enjoy your new left arm!

[simmi]

Originally Posted by bpostal

You could put in a ticket where you ask very, very nicely and if you get lucky maybe a rep can help you out.

If that doesn't work, enjoy your new left arm!

Where do I create the ticket?

[SgtMAD]

in game on the menu on the bottom left i think,I got them to refund SC and I got to keep the one gun I didn't have when I made the same sort of mistake

[Falcon_br]

It happened to me.
They will use your one time only refund.
You will keep the item and receive the SC back.
My suggestion is: keep the item, unlock a bundle or the golden pistol by mistake and open a ticket.
If I knew that I would have not used my one time only in a 500 sc item.

PS: I also think it is wrong to do that, but I also think it is wrong to don´t have a way to refund a item you didn´t use for more them 30 minutes, so it is your conscience to do what you think it is right based on your believes.

[Koadster]

It clearly states (right) (left) A bit of prudence is required.

[Redshift]

SOE customer are pretty cool about this stuff, they'll probably refund it if you promise to buy the other arm straight away, i had something similar iirc

[Ruffdog]

They were good to me too in a similar case but they were very clear it was a one time only courtesy. I had no SC back but they swapped unintended gun for intended gun.

[Aaron]

Yeah, just send in a ticket and ask nicely. I don't think they'll be all "LOLNOPE" with you. They'll probably understand the honest mistake.

[simmi]

They switched mine for the right one. Phew!

[Dougnifico]

See, SOE has great customer service.

[HiroshiChugi]

Too bad he said he bought it with CERTS, not SC, if I'm not mistaken.

[ThatGoatGuy]

Originally Posted by Dougnifico

See, SOE has great customer service.

I asked em if I could get my SC back for the Digital camo pack because the loyal soldier camo makes it obsolete, and they denied it...