can't log into beta/station account

morf · 2012-07-12, 12:46 PM

i received an email from the beta site with a link to login at planetside2.com, but i can't log into my station account. it says wrong password, but i know it's right. i even reset my password and tried again, same problem. tried with both of my station accounts, no dice. anyone else having this problem???

Crator · 2012-07-12, 12:49 PM

Nope. I can login using my station account on the PS2 website. Can you login to either station accounts @ http://www.soe.com/?

EightEightEight · 2012-07-12, 12:49 PM

uhh check your website URL there have been some scams going around

if it is wrong head over to https://auth.station.sony.com/login?...2&locale=en_US and log in or if you don't want to trust that goto www.planetside2.com or type it into your browser and then click on station account link under the beta key redemption and log in

DarkChiron · 2012-07-12, 12:51 PM

Originally Posted by morf

i received an email from the beta site with a link to login at planetside2.com, but i can't log into my station account. it says wrong password, but i know it's right. i even reset my password and tried again, same problem. tried with both of my station accounts, no dice. anyone else having this problem???

What was the URL of the website you were trying to log into?

Also, this isn't the forum to get technical help.

morf · 2012-07-12, 01:01 PM

the url was at auth.station.sony.com, and i know it was legit because i reset both passwords and got an email back to both inboxes when i entered station name. a phisher wouldnt be able to email me if i type my station name into the forgot password box. i know this isnt tech support but i figured i would see if anyone else had this glitch before i contact soe. i can't seem to log in anywhere.

Crator · 2012-07-12, 01:04 PM

morf, I think he meant "Forum section". Not the entire forums.

He meant these types of questions go in the Tech Forum section of PSU.

basti · 2012-07-12, 01:04 PM

Originally Posted by morf

i received an email from the beta site with a link to login at planetside2.com, but i can't log into my station account. it says wrong password, but i know it's right. i even reset my password and tried again, same problem. tried with both of my station accounts, no dice. anyone else having this problem???

Please post the full Email HTML. I sense a scam.

morf · 2012-07-12, 01:15 PM

having trouble copying the full html source b/c i'm on my phone at work atm, but here's the headers:

Received: by 10.50.52.98 with SMTP id s2csp354789igo;
Wed, 11 Jul 2012 17:07:54 -0700 (PDT)
Received: by 10.68.239.9 with SMTP id vo9mr512298pbc.41.1342051673780;
Wed, 11 Jul 2012 17:07:53 -0700 (PDT)
Return-Path: <[email protected]>
Received: from sdt-mx2.station.sony.com (sdt-mx2.station.sony.com. [64.37.135.251])
by mx.google.com with ESMTP id ni6si4304190pbc.303.2012.07.11.17.07.53;
Wed, 11 Jul 2012 17:07:53 -0700 (PDT)
Received-SPF: pass (google.com: best guess record for domain of [email protected] designates 64.37.135.251 as permitted sender) client-ip=64.37.135.251;
Authentication-Results: mx.google.com; spf=pass (google.com: best guess record for domain of [email protected] designates 64.37.135.251 as permitted sender) [email protected]
Received: from lvsfr-platt22.station.sony.com (lvsfr-platt22.station.sony.com [10.100.101.149])
by sdt-mx2.station.sony.com (8.14.5/8.14.2) with ESMTP id q6C07nYj009712
for <[email protected]>; Wed, 11 Jul 2012 17:07:49 -0700
Received: from lvsfr-platt22.station.sony.com (localhost.localdomain [127.0.0.1])
by lvsfr-platt22.station.sony.com (8.13.8/8.13.8) with ESMTP id q6C07qdj010130
for <[email protected]>; Wed, 11 Jul 2012 17:07:52 -0700
Message-ID: <1820810222.1342051672771.JavaMail.tomcat@lvsfr-platt22.station.sony.com>
Date: Wed, 11 Jul 2012 17:07:52 -0700 (PDT)
From: [email protected]

Sephirex · 2012-07-12, 01:22 PM

Had the same problem when trying to get back into my original SOE account when Beta news first started happening. Reset my password and couldn't get in. Contacted customer support and they said they'd help me if I could give them the credit card number I'd used when I'd last played 5 years prior. I'd lost my wallet about 2 years prior and reset all my cards, so I didn't have those numbers just laying around.

Just made a new account. Very frustrating and now I have to use a key since I can't get into my vet account.

OnexBigxHebrew · 2012-07-12, 01:26 PM

Originally Posted by Sephirex

Had the same problem when trying to get back into my original SOE account when Beta news first started happening. Reset my password and couldn't get in. Contacted customer support and they said they'd help me if I could give them the credit card number I'd used when I'd last played 5 years prior. I'd lost my wallet about 2 years prior and reset all my cards, so I didn't have those numbers just laying around.

Just made a new account. Very frustrating and now I have to use a key since I can't get into my vet account.

Well at least we got key priority straightened out

Anyways, mort, I checked out the link. Very slow/strange, and the only way I got it to load was through a search engine. Still seemed legit enough, though. I was able to log in just for shits, and change my password immedialy after. However, it didn't do anything else for me. What were you instructed to do, exactly?

morf · 2012-07-12, 01:27 PM

Originally Posted by Sephirex

Had the same problem when trying to get back into my original SOE account when Beta news first started happening. Reset my password and couldn't get in. Contacted customer support and they said they'd help me if I could give them the credit card number I'd used when I'd last played 5 years prior. I'd lost my wallet about 2 years prior and reset all my cards, so I didn't have those numbers just laying around.

Just made a new account. Very frustrating and now I have to use a key since I can't get into my vet account.

arrgh, not what i wanted to hear, but exactly what i suspected, and this is my vet account. guess i may have to wait for my key account to get invited then :*(

maradine · 2012-07-12, 01:34 PM

If it came through gmail, and passed SPF, that's pretty much legit.

Landtank · 2012-07-12, 05:03 PM

I can't log in either, haven't been able to for a very long time, since E3.

My IP is blocked for god knows what reason, but hopefully it gets its head out of its ass.

Hamma · 2012-07-12, 09:42 PM

Definitely a valid e-mail, contact SOE support imo.

Roidster · 2012-07-12, 09:54 PM

maybe its because your trying to log in on a phone,and not a PC,just throwing that out there