To restate: I haven't gotten my Veteran title or decal, despite being a long-time Planetside player.
New: I got onto the SOE live chat support and talked to a representative. I explained the problem and he contacted someone who deals with these things and informed me that I'd be emailed. Later today I received another email saying:
Originally Posted by Matt
Thank you for contacting Sony Online Entertainment. We appreciate your feedback. We are investigating causes of players not receiving rewards and will continue to put up solutions as they become apparent. Keep an eye on the knowledge base article and the support forums for the latest on this issue. We apologize for any inconvenience.
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It seems this is a common problem (in case you didn't figure that out by the 5 pages of forum users who didn't get theirs either), so hopefully SOE can clear this up quickly.