PS 1 Free time has started. - Page 7

dm Akolyte · 2012-06-28, 04:47 PM

Not sure if this should go in this thread, but I can't reinstall the game!

When I try to run the launcher, it opens up launchpad and just sits at the blank SOE screen.

Any ideas?

MrYiff · 2012-06-28, 04:58 PM

Originally Posted by dm Akolyte

Not sure if this should go in this thread, but I can't reinstall the game!

When I try to run the launcher, it opens up launchpad and just sits at the blank SOE screen.

Any ideas?

Are you using the new(ish) launcher/installer from here or something older? https://launch.soe.com/installer/Planetside_setup.exe

Arkaiden · 2012-06-28, 05:36 PM

Well, support got back to me and said "my" account had no evidence of ever playing PlanetSide. I put "my" in quotations, because he quoted an account name back at me that was DEFINITELY not mine, and judging by the screen was definitely not one I was signed into.

Weird....

dm Akolyte · 2012-06-28, 05:38 PM

The new one. It just gets to LaunchPad.exe then doesn't do anything. If I close LaunchPad, the process doesn't close.

megamold · 2012-06-28, 06:00 PM

wow you guys seem to get the talkative helpfull support guys.
i got oliver and the only things basically said to me were :
-hello
-whats you problem?
- here is 3 days i escalated this to tier 2
-bye

my main concern right now is also not being flagged as a veteran for ps2 beta.

IceJudge · 2012-06-28, 06:07 PM

Indeed we do, I haven't had any luck, I called and went through 2 CSR chats and twitter.

[02:23:19 PM] Hi, my name is TSR Robert F..
[02:23:28 PM] TSR Robert F.: Is the account you are logged into chats with the account you are referring too?
[02:23:35 PM] *Myself* soe: Yes
[02:24:51 PM] TSR Robert F.: Unfortunately, I am going to have to forward this to our accounts specialists to assist you in getting your 30 days free time. They will respond via email as soon as they can. This is a known issue for some of our veteran players, and is being corrected as quickly as possible. Is there anything else I can help you with today?
[02:25:37 PM] *Myself* soe: I've heard some players mentioning they got 3 days of playtime while they're waiting on the remaining 27, is it possible just to do that? I'd like to be able to at least get in.
[02:26:03 PM] TSR Robert F.: Unfortunately, that has been changed so we are not able to do that at the moment.
[02:27:15 PM] *Myself* soe: Okay
[02:28:36 PM] TSR Robert F.: Is there anything else I can help you with today?
[02:29:53 PM] *Myself* soe: Thats all.
[02:31:24 PM] TSR Robert F.: Thank you for contacting Sony Online Entertainment and have a great day!
[02:34:24 PM] '*Myself* soe' is currently 'Absent'. Approximately 120 seconds until disconnect.
[02:36:25 PM] '*Myself* soe' is currently 'Disconnected'.

MrTinkles · 2012-06-28, 06:39 PM

Don't know if it helps but an update...

About two hours after my chat with the SOE gnome...30 days appeared on my account!!!

MooK · 2012-06-28, 06:44 PM

Originally Posted by MooK

OK So whatever you do, do not talk to Thomas. Def. asked be transferred to Oliver or just restart the damn thing.

He pretty much made me list my entire life story for "verification" over an unsecured connection (no SSL.) I was already logged in, and everything he asked was something I could have easily changed, because, well, I was logged in.

It took ~30 minutes to go through (wait time was 25 minutes,) and in the end he said:

Yeah, I'm definitely reminded of how terrible SOE has been over the past decade.

1234

Alexander wrote:

Welcome back to Planetside! I've gone ahead and added the missing time onto your account. You should be all set my friend. Happy Gaming!

Kujo · 2012-06-28, 06:48 PM

Just got an e-mail a few hours after that support chat I had:

Hello,

I have granted the free 30 days of game time for Planetside onto this account. If you have any further questions please let us know.

Regards,

Edward R
Senior Technical Support Agent
Sony Online Entertainment

So I'm all set now thankfully!

IceJudge · 2012-06-28, 07:07 PM

Same here, just got an activation email. It'll be awesome to touch ground on auraxis with my main again

Razicator · 2012-06-28, 07:18 PM

Bah not me, and again I was first. I really must be on their shit list. I'll just wait until July 1 I guess.

Kujo · 2012-06-28, 08:29 PM

Originally Posted by Razicator

Bah not me, and again I was first. I really must be on their shit list. I'll just wait until July 1 I guess.

Wow, that sucks. If I were you, if I didn't hear anything by tonight, I'd contact them again tomorrow. If you have PS1 billing on your account, I don't see why there's any delay on your activation.

Arkaiden · 2012-06-28, 08:33 PM

So, far as I can tell, buying the game and using gamecards doesn't mean anything to them. How lovely.

Azovyr · 2012-06-29, 08:32 AM

FYI I've been granted free time now. I did not have to contact support or anything they just got around to me eventually I guess.

Aengil · 2012-06-29, 06:09 PM

Originally Posted by Arkaiden

So, far as I can tell, buying the game and using gamecards doesn't mean anything to them. How lovely.

Yeah, some of our guild who used to play the game have apparently been told to get stuffed because they only bought the game, and expansion, and didn't hand over their CC details to subscribe as well.

Bit weird, because when there have been previous reactivations they haven't had any problems.