Migration from SOE to Pro7 and eCash - Page 4

**RadarX** · 2012-08-03, 04:46 PM

There will of course be a process in place to take care of any outstanding issues with SC balance. There is still plenty of time before launch but you aren't going to lose your money. Thanks for your patience while we look into the process.

IgloGlass · 2012-08-03, 04:58 PM

Originally Posted by Duckforceone

so us EU players get screwed over again... sub standard customer service, have to use another company's servers, and we don't get our SC transferred over...

and what about the facebook application that some of us are working hard on to get those station cash rewards?

Not another company's server, SOE still host them. It's confirmed that the rewards will still be the same for EU players.

bjorntju1 · 2012-08-03, 05:13 PM

Originally Posted by RadarX

There will of course be a process in place to take care of any outstanding issues with SC balance. There is still plenty of time before launch but you aren't going to lose your money. Thanks for your patience while we look into the process.

Awesome, good to know

Scotsh · 2012-08-03, 05:27 PM

A Twitter message from Smedley:

we will make sure any european players can transfer their station cash over to Prosieben.

https://twitter.com/j_smedley/status/231500782967586818

Duckforceone · 2012-08-03, 05:27 PM

Following

John Smedley
‏@j_smedley
we will make sure any european players can transfer their station cash over to Prosieben.

good to know...

IMMentat · 2012-08-03, 05:28 PM

There is transition and there is refunds, 2 separate issues IMO.

1.
Transition of stationcash into Sevencash IMO should be 1:1 (i think someone already said this is what happened to DC:UO accounts), anyone that has xxx value of digital currency, should get xxx plus or minus an exchange rate of Sevencash (pro7 has stated prices should be almost identical so exchange rate should be a non-issue).

2.
Refunds on station cash bought for PS2 is SOE's problem, most players will be happy with a transition approach as long as all european SOE games can use Sevenbucks in the same way Stationcash was used across multiple games (thats EQ2, DC:UO, PS2, etc).

3?
There is also a separate issue of station cash quantity versus cash value of said station-cash.
Any long time players/spenders counld have station-cash from a variety of deals, sources and gifts, there's is literally no way of telling what the specific value of the station-cash in a frequently used account (like mine) is like in terms of actual money.
No one could ever convince me that the lowest price Stationcash bought stayed at the top of the pile while I spent the other stuff first.
It is like petrol in a car, once your driving its only measured in volume remaining not by where and when you bought it.

I can't see SOE inviting this form of refund-drama for anything beyond recent stationcash purchases (maybe 6? months, otherwise "insert arbitrary number here").
I expect it to work thusly:- person yyy paid £/$zz.zz on dd/mm/yyyy, person demands refund, SOE then gives back £/$zz.zz and deletes the station-cash bought. Clean and simples, no one profits.
Admin fees versus interest gained from holding your money for a while would probably end up tallying against SOE but thats the sort of hit large companies shrug-off to avoid drama (no one likes drama).

Duckforceone · 2012-08-03, 05:30 PM

Originally Posted by IgloGlass

Not another company's server, SOE still host them. It's confirmed that the rewards will still be the same for EU players.

yeah i meant that if we have problems, we first have to go through pro7, and then to soe...

whenever you add another layer upon the customer service, it get's dilluted. I hightly doubt that pro7 will have full access to the gm services of the servers in the game...

but pro7, please prove me wrong. You get your own gm's that have full access to the game... please...

bjorntju1 · 2012-08-03, 05:39 PM

Originally Posted by Scotsh

A Twitter message from Smedley:

https://twitter.com/j_smedley/status/231500782967586818

Even more awesome, good to know!

Joe · 2012-08-04, 03:37 AM

So because i was smart and got cash at a X2 event and got 10000 i get half of that taken off me? When i paid for it it said i was buying 10000 so i want that all converted over.

Sturmhardt · 2012-08-04, 04:55 AM

Well seems like they are trying to dodge the shitstorm that smed triggered with his AMA. If we get our station cash transfered 1:1 (like the DCU guys did) everything is fine.