SOE not granting refunds for cancelled subscriptions

Bloodmode · 2013-01-06, 01:36 PM

http://www.reddit.com/r/Planetside/c...subscriptions/

I would have posted this in the "who has quit" thread, but figured it would get buried and wanted to get the word out.

I attempted to cancel my 6 month subscription 1 month in and am told "All subscriptions are non-reundable". Anyone else trying to get their money back?

james · 2013-01-06, 01:40 PM

Not surprising, i did email them today about my 12 month, as the game is barely payable do to crashing. So we will see what they say.

SpunkyKuma · 2013-01-06, 01:42 PM

I accidentally double subbed (one station pass one single game sub) and they refunded the single game sub.

Hello,

With regards to your All Access subscription, any active subscriptions for all other games are prorated into All Access time, and is granted onto the account. The conversion is 2 to1 (2 days of a regular subscription/membership = 1 day All Access). The account already reflects that the time has already been converted, and has applied to all your other available games on your account sa subscriptions or membership (DC Universe Online, EverQuest II. EverQuest, PlanetSide, PlanetSide 2, and Vanguard).

However, we will go ahead and refund your PlanetSide 2 membership prior to upgrading to All Access. It may take up to 5-7 business days to reflect onto your statements and records.

ChipMHazard · 2013-01-06, 01:47 PM

You could try hitting up Mr. Smedley on twitter. Personally I don't see why they would give you a refund in this case, this is generally how subscription deals work as far as I know.
I guess it would be fair enough to simply refund the remaining complete months you have left.

Bloodmode · 2013-01-06, 02:00 PM

Yeah my response to them is that I understand I am now in the 2nd month of the billing cycle (purchased 27NOV12) so am only asking for $47.96 back.

Drakkonan · 2013-01-06, 02:20 PM

Wait....you subbed using extended subscription, cancelled, and expect to get your money back? Are you serious? What's the point of them offering 6 month subscriptions at discounted rates if players can just get their money back when they quit?

...Maybe I'm misunderstanding what you mean.

krnasaur · 2013-01-06, 02:29 PM

you shouldn't

Your fault jumping the gun and buying an extended sub for a game that wont hold your interest for that long

Hamma · 2013-01-06, 03:01 PM

Yea you really shouldn't be getting a refund for this, you knew what you bought.

LONGFELLA KOJ · 2013-01-06, 03:03 PM

There should be no refunds for anyone who purchased the extended subscriptions. Period.

You received the bonus Station cash + boosts all this time and now you want to get a refund because you changed your mind? Sorry, but welcome to real life and how the world really works.

Vashyo · 2013-01-06, 03:15 PM

Originally Posted by Hamma

Yea you really shouldn't be getting a refund for this, you knew what you bought.

I'd say he just estimated the games success wrong and is now paying for it.

Even I put money in the game but only SC and alpha squad, do regret it, atm. I'm only ever gonna put more money in the game once it becomes equal or better than PS1.

Sledgecrushr · 2013-01-06, 03:27 PM

In my opinion the game is going to be sucess once we leave this open beta with a live cash shop. Look the game is definitely not in a completed state. Im sorry that you bought a huge sub and dont like the fact that youre playing a game thats not done. Take a break and come back when the next patch goes live. The game would have changed quite a bit and you would have a lot of certs to spend from passive cert gain.

james · 2013-01-06, 03:37 PM

Originally Posted by Hamma

Yea you really shouldn't be getting a refund for this, you knew what you bought.

I disagree. Their product is broken, currently i can barely play do to crashing. Lets not forgot one of the perks of premium is now gone, because half the players left. So now its down to xp boost, and station cash. Then the final part the resource boost is a total joke, do to how broken the resource system is.

They have openly lied about the status of the game, this is an open beta, not a finished product. Instead of fixing the NC balance issues, they have blatantly sold weapons for 7 dollars to fix the balance.

Hamma · 2013-01-06, 03:54 PM

Originally Posted by Vashyo

I'd say he just estimated the games success wrong and is now paying for it.

Even I put money in the game but only SC and alpha squad, do regret it, atm. I'm only ever gonna put more money in the game once it becomes equal or better than PS1.

I put my money in a slot machine and lose it I don't get it back. Life is a gamble

james · 2013-01-06, 03:57 PM

Originally Posted by Hamma

I put my money in a slot machine and lose it I don't get it back. Life is a gamble

If that is truly the state of the gaming industry. We are in a sad state.

Hamma · 2013-01-06, 04:00 PM

That is the state of life, it's a gamble. I spent 1400 on a fridge that died within 8 months.. life is a gamble.