"You Do Not Have A Subscription"

Firefly · 2004-03-26, 08:53 AM

So I go to log into Planetside today, and it says I don't have a subscription. Funny, I'm pretty damn sure I do. I pay my bills, my credit card is active, and I was not notified of any changes otherwise.

Anyone have this problem? And who the heck do I call/email to figure out what is going on?

EDIT:
It says the account was closed, and on the account manager it says I can reactive a cancelled account... I see no option for that and it says "You are currently subscribed to: PlanetSide Subscription 1 month , $12.99"

So confused.

Hamma · 2004-03-26, 09:13 AM

Call them?

Baneblade · 2004-03-26, 09:21 AM

Tom Lockard should be able to tell you...

Firefly · 2004-03-26, 09:26 AM

Originally Posted by Hamma

Call them?

Originally Posted by Firefly

And who the heck do I call/email to figure out what is going on?

DeadTeddy · 2004-03-26, 09:31 AM

OF has a tech forum right? if you're lucky a dev will see it and either help you or tell you what to do.

Manitou · 2004-03-26, 09:36 AM

Originally Posted by Firefly

So I go to log into Planetside today, and it says I don't have a subscription. Funny, I'm pretty damn sure I do.

I for one know you do! Dude, I hope they get you straightened out!
/me crosses his fingers.

Salazar · 2004-03-26, 10:25 AM

http://www.station.sony.com/en/services/help/help.jsp

Talk in live chat with tech support, opens in 30 minutes (Noon EST).

Yesterday I appealed about my account and a CSR replied to me with that link.

Edit: He also gave me a number to call, 1-858-537-0898.

Firefly · 2004-03-26, 10:58 AM

tango-mike

scarpas · 2004-03-26, 11:07 AM

that was happening to me for a while... because my password was being typed in caps.

Strygun · 2004-03-26, 11:41 AM

The link Salazar posted should work. It's a great live chat service that they have, and the reps are nice and friendly.

Firefly · 2004-03-26, 12:01 PM

Good- because if I get one more friggin' Standard Form Letter reply from an /appeal I am going to have a nervous breakdown.

DeadTeddy · 2004-03-26, 01:20 PM

as opposed to the usual calm and friendly Firefly we got to know...

Firefly · 2004-03-26, 01:26 PM

I'm always calm. I don't get angry or upset over things I consider myself to be above.

But that damn form letter pisses me off. I just wasted my time reporting a problem or /appealing something lame, and I get the "Hello my name is CSR Blah Blah, please use the forum!"

SilverLord · 2004-03-26, 02:08 PM

Originally Posted by Firefly

"Hello my name is CSR Blah Blah, please use the forum!"

Owned.

On a serious note, find their live chat system, it's very good.

HawkEye · 2004-03-26, 05:16 PM

yea it is i used it once for a patching problem.