My Transcript

hYp3rAcTiVe · 2003-06-12, 11:35 AM

You have been connected to CSR Robert E..
Andrei Larioza: hi
CSR Robert E.: Hello Andrei, Thank you for contacting Sony Online
Entertainment. One moment please, while I read your question. Thank You!
CSR Robert E.: Where are you at in the subscribe process?
Andrei Larioza: I am right about to enter my account key
CSR Robert E.: What happens?
Andrei Larioza: wait pelase
CSR Robert E.: ok
Andrei Larioza: "This is not a valid account key"
CSR Robert E.: what is the key, send it to me and I will run it.
Andrei Larioza: that is what it says when i tried entering my key
Andrei Larioza: ******************* (edited to not be shown)
Andrei Larioza: are you running the key?
CSR Robert E.: What station name are you using when you try to
subscribe?
Andrei Larioza: hYp3rAcTiVe
Andrei Larioza: i think i put it on my old name "hYp3rAcTiV3"
CSR Robert E.: use your other station name
Andrei Larioza: but my characters will be gone, can i transfer it?
CSR Robert E.: One moment please. Thank you.
Andrei Larioza: thank you
Andrei Larioza: I just brought a gamecard today, and it started saying
"valid account key"
Andrei Larioza: hello?
CSR Robert E.: I'm here,there is no character transfer as of yet. Yes,
your characters are assigned to the other account name. they wont be
gone, but you would need another account key in order to play those
characters
Andrei Larioza: but I already brought Planetside
Andrei Larioza: bought
CSR Robert E.: The account key that you have for the first account
hyp3ractive is a 7 day key
Andrei Larioza: lol yah, i used it for me, i don't have any friends that
played planetside
Andrei Larioza: I have a gamecard, i am trying to put it on hYp3rAcTiVe
Andrei Larioza: can i give you the gamecard and can you do it for me?
CSR Robert E.: Don't, it won't work.But when you entered the info for
the game you created a new account
Andrei Larioza: so should i used my other account?
Andrei Larioza: my characters will be on the other account, am i right?
CSR Robert E.: Yes, That account hyp3ractive is closed until a retail
account key is entered, unfortunately, you have to strat over with the
chars.
Andrei Larioza: argh....
Andrei Larioza: that sucks
CSR Robert E.: Sorry
Andrei Larioza: i put 7 days in those characters
Andrei Larioza: how coem i can't use my account key i have now?
Andrei Larioza: how come*
Andrei Larioza: I can't use the acct keycode I have on my cd cacse
Andrei Larioza: case*
CSR Robert E.: When you created the new account you used the account key
and that key is assigned to that account forever.
CSR Robert E.: So, no
Andrei Larioza: and you cannot transfer it?
CSR Robert E.: No, as I said earlier, there is no char. transfer
service, sorry
Andrei Larioza: but i never used that account to play on
Andrei Larioza: ohh well, can't fight the rules, thanks
CSR Robert E.: I know but you started to create the new account and
entered the account key
CSR Robert E.: Ok Andrei, Is there anything else I can help you with
today?
Andrei Larioza: hmm.. how come the screen is all messed up when i try to
play planetside at my house:
Andrei Larioza: ?
CSR Robert E.: What kind of messed up?
Andrei Larioza: like there are spikes coming from the screen, does it
have to do with my video card?
Andrei Larioza: is it my processor?
Andrei Larioza: w00t w00t, i am about to play planetside!
Andrei Larioza: lol
CSR Robert E.: Very possibly, try updating the graphics card driver and
give us a call if it doesn't fix it.
CSR Robert E.: OK?
Andrei Larioza: ok, thank you
CSR Robert E.: Ok Andrei, Thank you for visiting our SOE Chat line.
Take care and have a Good Day!
Andrei Larioza: you too buddy