News: ProSieben Responds to Community Concerns

[ThGlump]

Originally Posted by texico

^ :L The whole world should just speak English and dump the rest, we all know it's the best language (irrefutable) from the best country (debatable).

Even native english speakers are minority in europe, most players can speak english to some extend. And when speaking to customer support its best to minimize possibility of some information is lost in translation. So i rather speak to native english speaker (only translation needed by me) than to german who have to translate it further.
I dont expect to have support in my language when my whole country has less population than one big US city

[Sta]

Originally Posted by ThGlump

Even native english speakers are minority in europe, most players can speak english to some extend. And when speaking to customer support its best to minimize possibility of some information is lost in translation. So i rather speak to native english speaker (only translation needed by me) than to german who have to translate it further.
I dont expect to have support in my language when my whole country has less population than one big US city

Maybe its different in america but here in europe Im nut sure that just because its a german company you've to automatically talk to Germans trying to speak anything else than german also.. I've absolutely no idea how it works but what I know is that here in germany you get the feeling of a " Lets Germanize everything we can movement" since the end of the 20th century... The germans I know speak very rarely enthusiastically english or any other foreign language.. I doubt you will end up talking to retards on the other end of the line..
Either they hire native speakers of your language in germany or connect you directly to their guys in uk, france, spain etc...
They're way too lazy to handle it themselves

[bjorntju1]

Atleast those past-due people with they released on their forums, weren't past-due at all:

http://en.alaplaya.net/forum/support...ts-t12991.html

Clarification for what this list stands! It is NOT a list when users were due with payments. It was a list to find the users who made a wire transfer!

Well, that is what they say :P

[Plissket]

The more details I here about this deal the worse it gets, even if Prosebien are sincere and try hard they just are not a fit at all for running SOE's games.

Almost every aspect of the FAQ would need to change to make it work, one example is security, Sony is a key target for hackers, I would not have much of a problem with Prosebien on their own (although they seem amateurish with the wire transfers - they should have been returned), but linked to Sony and I just have no faith that they have the level of security needed.

E.g. local TA armoury is pretty secure, but I wouldn't trust it to store the UK's nuclear arsenal in.

[arclegger]

[DayOne]

More like:

[bjorntju1]

Originally Posted by DayOne

More like:

Magic camera!

[Ragefighter]

Originally Posted by ThGlump

Even native english speakers are minority in europe, most players can speak english to some extend. And when speaking to customer support its best to minimize possibility of some information is lost in translation. So i rather speak to native english speaker (only translation needed by me) than to german who have to translate it further.
I dont expect to have support in my language when my whole country has less population than one big US city

in the US it's pretty much all "press 1 for English, press two for Spanish" on all support from large companies.

I am all for online chat based service. (text based) if it is done correctly.
Whenever I had a problem with an SOE game/account I would log into the chat server on the support site and after a short wait the issue was fixed promptly. Who knows where they are from or sound like idc it got fixed. SOE in game support from EQ2 was pretty good too, i mean it took like 45min-1hr or so to get a GM sometimes depending on the situation but never had a problem with language or stupid answers.

People with strong accents in their voice can be hard to understand but they might type very clearly. sometimes even local CS can be a bitch on the phone, you get someone with a hardcore southern drawl to try and tell someone from NY something, that's got problem all over it hehe.

I assume in Canada it would, generally, be English and French.

For us in the US there is really just English and some Spanish.

[DayOne]

Originally Posted by bjorntju1

Magic camera!

It sees what people want to feel but can't because of stupid decisions!

[ShazMyBot]

Everything is fine.
Do not panic.
Be sure to take your government-issued medication and eat your Soilent Green.

[Wakken]

I really hope this solution of theirs allow me to use my SOE account even if I live in EU. I dont want to have a ProSieben account. I dont trust them

[NewSith]

Judging from what I see about the company I can tell that even some Russian server hosters can do better.

At least in that case I can go to them and start smahing faces if something goes wrong...

[Chefkoch]

Originally Posted by Vancha

The problem is that they're completely blind to what the community doesn't want.

The community doesn't want ProSieben.

THIS !!

I bet they wont take a step back. Money is allready payed..so its over.

I wonder if Planetside 2 will be aviable over Steam then ? Its only the biggest digital platform.

Chef

[ViaDolorosa]

It's ofc good that soe and their new partner at least heard the cry of community but I can't feel any relieve before they bring out some specific plan.

[Figment]

Originally Posted by Boomzor

But as I've said in other threads, judging from the alfalfa (bean sprouts?!) play site, they seriously need to step up their game on all fronts before I'll allow them anywhere near my passwords, personal details or credit card numbers.

Alaplaya: Spanish (For Brits, read: "some form of 'Foreign' from the southern part of The Continent" ) for "to the beach".