Originally Posted by Ratstomper
Alot of dev teams makes the mistake of having a "PR wall" between them and their community. This just makes them look undedicated and detached, even if they are dedicated. The absolute best thing a dev team can do is associate themselves with the people playing; share a beer or two, so to speak. That;s what turns f2p players into customers, because we know that the dev team is putting in huge amounts of work and are just damn decent folks. Ergo, they deserve some money in the pocket when the time comes...
Again, I'll say "VERY well done, PS2 guys. I've never seen a dev team so dedicated to it's community."
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Certainly great to see that there's no PR wall between the devs and the players, I believe Planetside 2 has formed out to be such a stellar game already due to this interaction and openness towards the fans.
I've witnessed what PR walls can do to company-customer relations, and your opinion may vary, with the whole ME3 debacle and the way those PR guys waged literal war on customers asking for information.
I have no doubt Planetside 2 will be a complete success, and become an example of what happens when you both listen to your customers and fans as well as being true fans themselves.
I hope that no outside force will ever try to push you another way, executive meddling has done a lot of harm to many game companies already.