Banned from Command Chat

Whoknowswhat1 · 2011-09-12, 04:10 PM

I was recently banned from command chat by GM-ChrolNC, and when i asked why i was being banned, he/she proceeded to ignore me and not tell me why i was. this is outrageous customer support where they let hackers play and when i dont do anything, i get banned from chat.

I pay to get 2 answers...... "really" "thats amazying"

Edit: added picture

Tigersmith · 2011-09-12, 04:18 PM

This is why SOE is way behind in Customer Support. Atleast Blizzard Emails you with proof of what you did.

To many times CSRS on planetside would ban people for no reason. And im pretty sure you know who im talking about. - DanB

And the way he said Thats Amazying. thats not professional at all.

Considering I know how you are in command and in global. You Never talk in it. So This would have to be a very good reason for a ban.

Goku · 2011-09-12, 04:19 PM

Sounds like a CSR is trolling you. I would get a hold of one of the CSR superivsor/managers to see what the hell is going on. I do not know what you may have done do have that happen, but that is pretty bad CS service regardless if you were being punished.

Whoknowswhat1 · 2011-09-12, 04:22 PM

Originally Posted by Goku

Sounds like a CSR is trolling you. I would get a hold of one of the CSR superivsor/managers to see what the hell is going on. I do not know what you may have done do have that happen, but that is pretty bad CS service regardless if you were being punished.

If i was banned for legit reasons, i would man up and take the punches, but because i wasnt, it just pisses me off. i never talk in global or command chat while other people do stupid stuff in it. all i want right now is a reason why i was banned.

i dont even want to play now because of this, its just dumbfounding that the support is that bad that they dont even tell you what you did, and how he logged off and didnt respond after i asked him what was amazing what just unprofessional.

Tigersmith · 2011-09-12, 04:23 PM

i have played for almost 8 years. I have never been silenced once. im 100% sure Whoknowsme said nothing to deserve it. Its seriously a joke. SOE should atleast tell you a reason. But just saying Really? Amazing. This pisses me off

Good thing the Patriots game is on tonight. I wont be playing.

Whoknowswhat1 · 2011-09-12, 04:28 PM

Originally Posted by Tigersmith

But just saying Really? Amazing.

Nope he spelt it "amazying" (note the Y)

Goku · 2011-09-12, 04:33 PM

What did the GM say to you originally?

Whoknowswhat1 · 2011-09-12, 04:33 PM

Just received this email

Greetings Whoknowsme,

This is GM Jiiehmu responding to your petition. Thank you for contacting us. After investigating, it would appear you were silenced due to in-game profanity. I suggest you take a look at the KB article I linked below for more information. If you have any further questions, please let us know.

GM Jiiehmu
Sony Online Entertainment
KB Article - Community Standards Policy: http://soe-ing.custhelp.com/app/answ...ail/a_id/16217

Whoknowswhat1 · 2011-09-12, 04:34 PM

Originally Posted by Goku

What did the GM say to you originally?

That is all he/she said in the Screen shot, nothing else

Goku · 2011-09-12, 04:35 PM

Is that the stupid CSR who is always silencing people due to profanity? I remember there was quite a few people who got slapped with some kind of punishment for doing "profanity" early part of the summer on NC. This was when there were hackers running around and the CSR didn't even pay any attention to that. Great service isn't it? Just about every CR5 in c chat from what I see lets a few words out every now and then. There are those who do it quite often and just spam it up. Might as well silence the entire CR5 population.

Did you contact him then over tells?

Accuser · 2011-09-12, 04:42 PM

I like how he was silenced "for profanity" and his screen cap of his conversation is interrupted by someone using the word "fuckery" in Global.

Crator · 2011-09-12, 04:44 PM

1. Foul language is not permitted, in any language.
Excessive use of foul language in an inappropriate context, including swear words, real-world racial slurs, and other language that is not consistent with the fantasy environment and designed to hurt, will be considered a disruption. The existence of the filter (/filter) is not a license to be profane.

The rule says excessive. I would assume you would have known you were being excessive in profanity.

Whoknowswhat1 · 2011-09-12, 04:48 PM

Originally Posted by Crator

The rule says excessive. I would assume you would have known you were being excessive in profanity.

I assume i would also... if i was to talk in global or command chat. i have been doing stuff that past couple days and have barely played let alone talk in command chat

Im on hold with SOE support... wait time: 3+hrs

really soe get ur stuff in order before you make a new game

edit: hold part

Tigersmith · 2011-09-12, 05:29 PM

Any updates on this

Firefly · 2011-09-12, 06:11 PM

Originally Posted by Accuser

I like how he was silenced "for profanity" and his screen cap of his conversation is interrupted by someone using the word "fuckery" in Global.

From the standpoint of a former CSR - presuming SOE has similar policies to Mythic - they don't patrol in-game chat. I've said this a bajillion times, most of it in this very board. It probably takes being reported by another player.

Well. Unless you're CSR-DanB, who very probably wasted SOE's payroll by doing nothing except surfing chat looking for stuff to ban. I bet he's the exact same kind of dude who gets beat up in high school and then joins the police force.

Speaking of. I saw him cruising the forums as BREWKO about two weeks ago. Presuming that's really him. Wonder if he reads all the comments about him and goes home to punch the clown whilst crying into his pillow and listening to Bay City Rollers.