EU/NA servers and support

Maniox · 2012-06-26, 10:43 AM

I've been searching a little lately and found out that some third party named Alaplaya/ProSieben would be handling the EU servers, and i assume that SOE themselves will handle the NA servers.
How will this work for the EU community? SOE will still be in charge of the microtransactions etc, there wont be some crappy third-party customer service that doesn't respond to anything?

This worries me, as i would prefer to use SOE's own services but latency is an issue for me.

Does anyone have any information on this?

Shogun · 2012-06-26, 10:47 AM

the company is actually pro7sat1 i think. but alaplaya was a part of this company.

nobody knows how their support will be, but they are hosting a lot of quality games right now, so i hope they get it right.

the servers themselfes are going to be hosted by soe, so no problem with late updates.

the ps2 project manager from pro7sat1 is a member of this community and has already responded to some concerns. look for posts by brollywood

Astrok · 2012-06-26, 10:48 AM

Originally Posted by Maniox

I've been searching a little lately and found out that some third party named Alaplaya/ProSieben would be handling the EU servers, and i assume that SOE themselves will handle the NA servers.
How will this work for the EU community? SOE will still be in charge of the microtransactions etc, there wont be some crappy third-party customer service that doesn't respond to anything?

This worries me, as i would prefer to use SOE's own services but latency is an issue for me.

Does anyone have any information on this?

well i kno alaplaya ...they have a few games and i must say i dont like this to come true. but we will see.

Maniox · 2012-06-26, 10:49 AM

Originally Posted by Shogun

the company is actually pro7sat1 i think. but alaplaya was a part of this company.

nobody knows how their support will be, but they are hosting a lot of quality games right now, so i hope they get it right.

the servers themselfes are going to be hosted by soe, so no problem with late updates.

the ps2 project manager from pro7sat1 is a member of this community and has already responded to some concerns. look for posts by brollywood

Thanks, cant wait for this game

Shogun · 2012-06-26, 10:50 AM

if pro7games does as much for the support as they do for advertising, we are set.
they spam some really nice tv spots about their new games in germany. all the time in every ad block.

Maniox · 2012-06-26, 10:54 AM

Found a post from Brollywood

Originally Posted by Brollywood

I just wanted to drop back in and reassure everyone that we're still hard at work here with PlanetSide 2 in Europe.

One thing I can point out is that the game won't be integrated into Alaplaya site, it will have its own stand-alone website that will be handled by ProSiebenSat1 Games.

Many additional people, myself included, have been hired here to support PlanetSide 2 and the other SOE titles. We're passionate gamers who understand your concerns and we want to make sure you will have the best experience possible. Your queries and concerns definitely don't go unheard.

Personally I'm really excited to be working as part of such an awesome project and can't wait to see you all in-game. As long as you're Vanu :-p

We'll be bringing more details shortly! Thanks for all your patience so far.

Seems like we are indeed set, go pro on your support sieben and spam those ads, and PS2 will be a god among MMO's

Zation · 2012-06-26, 11:00 AM

Basicly Pro7 gonna do everything but host/manage the servers on the EU side.

So your forced to have a Pro7 account, and you will be buying stuff from Pro7 and not SOE. They will also handle support etc.

This is still huge issue for me, even more so that we still havent heard anything about the so called solution to the crossserver problem etc.

All the MMOs ive played that have had thirdparty support/account, have sucked big on the support and generel treatment of players in the EU. I hope this wont be the case but, tbh nothing ive seen so far have convinced me otherwise.

Shogun · 2012-06-26, 11:04 AM

too lazy to dig it up, but i am sure they stated that everybody will be able to choose the server he likes, no matter if eu or us.

MCYRook · 2012-06-26, 11:06 AM

Originally Posted by Shogun

if pro7games does as much for the support as they do for advertising, we are set.
they spam some really nice tv spots about their new games in germany. all the time in every ad block.

Do they? I wouldn't know, I don't watch regular TV, but if the German customer base gets some proper PS2 exposure, that'll be a huge improvement. Games magazines over here tend to silently overlook any actually interesting game, happened with PS1 as well.

(Not particularly fond of many of my fellow countrymen's attitude in games, but more people is always good.

)

Shogun · 2012-06-26, 11:12 AM

Originally Posted by MCYRook

Do they? I wouldn't know, I don't watch regular TV, but if the German customer base gets some proper PS2 exposure, that'll be a huge improvement. Games magazines over here tend to silently overlook any actually interesting game, happened with PS1 as well.

(Not particularly fond of many of my fellow countrymen's attitude in games, but more people is always good.

)

yep ps1 had absolutely no media coverage in germany, so this is a real improvement.
the spots are on pro7,sat1 and tele5 at least. don´t watch many other channels.

they got s4l, battlefield heroes,drakensang online,need for speed and several other spots going.

Maniox · 2012-06-26, 11:15 AM

Originally Posted by Shogun

too lazy to dig it up, but i am sure they stated that everybody will be able to choose the server he likes, no matter if eu or us.

Yeah there wont be region locks, it's confirmed.

I dont want to buy stuff from ProSieben :/
I'd rather use SOE's station cash.

Shogun · 2012-06-26, 11:39 AM

Originally Posted by Maniox

Yeah there wont be region locks, it's confirmed.

I dont want to buy stuff from ProSieben :/
I'd rather use SOE's station cash.

me too, but it has been confirmed that station cash will carry over to your pro7 account. so i stockpiled some stationcash in advance, to honor the devs more or less directly

Mastachief · 2012-06-26, 12:18 PM

Originally Posted by MCYRook

Do they? I wouldn't know, I don't watch regular TV, but if the German customer base gets some proper PS2 exposure, that'll be a huge improvement. Games magazines over here tend to silently overlook any actually interesting game, happened with PS1 as well.

(Not particularly fond of many of my fellow countrymen's attitude in games, but more people is always good.

)

A German games magazine has already started to rip into Planetside2.

Why those chose a German company is beyond me.

i see you naked · 2012-06-26, 12:23 PM

i find it highly funny, cant sub/buy ps1 anymore because of this crap

ThGlump · 2012-06-26, 12:31 PM

I really wait to see how much service they take over from SOE. My fear is that they will provide ingame moderation and hacker hunting. With Alaplaya being plagued by cheaters (from what i can find about their games), it worries me they would be in charge of hacker prevention in EU. Lets hope that SOE managed servers mean SOE driven hacker hunters.

Cash shop was mentioned to be handled by Pro7 with their own currency. Its sad, i really wanted premium subscription and buy some camo, but i will play PS2 purely F2P - I dont support parasites.