News: State of the Game 11/23/2012 - 8:30pm PST

[Crator]

Thread from Smed: http://forums.station.sony.com/ps2/i...0pm-pst.51381/

Hello Everyone,

I want to bring you up to speed on some of the larger scale service impacting things we are working on. This is by no means a comprehensive list. We're seeing massive numbers, and with those numbers we are stressing the servers in big ways. Here are the major things we are working on.

1. Overall Server issues - This is hitting Miller and Woodman the biggest but many other servers as well - We were able to fix an issue that was causing a lot of problems under very heavy load. This impacted all the servers in some fashion. We literally just fixed this.

2. Login queue stuck at 0 or doesn't move - this issue is fixed and was actually caused by #1 above. Basically the servers were in some cases getting bogged down. It's fixed now.

3. Briggs server - The issue with it centers around the network connection between this world and our central servers in the US. We have not resolved the issue yet and continue to work on it. They are very tricky and a lot of them were issues with the data center we are in and getting the network traffic shaped properly and utilizing all the available bandwidth. Our other data centers around the world have been up and running for many years. This is a new one and we're still shaking out the issues with it. Regarding lost boosts - once we're back up we'll take care of restoring everyone's boosts and anything else that got lost. This will likely happen early next week. We apologize for the issues and want to assure our Australian players we value you and this is a top priority.

4. Boosts vanishing - in some cases if you trialed a weapon and had a boost at the same time it would disappear when the trial ran up. We're working on a fix for this asap. Monday at the latest. We will absolutely be adding back boosts for anyone impacted. Again, this will occur early next week.

5. Bad Warping on Miller - this was a bad network port on the Miller server. It's corrected now.

6. People with Patching issues / patcher crashes - we resolved the patcher crashing issue. There are a small subset of people who still crash in the patcher. We're investigating this. The number of people this is impacting is very small but it's also very real and important to us.

7. Client crashes - we have massively reduced the number of crashes - we know that because we have crash logs reported to our server. Some people still crash. We're working tirelessly on these crashes.

I realize there are a bunch of other issues you're going to ask about. We know about them too. We're just focusing on the big stuff first to make sure everyone is in and playing. Our goal is to be very stable by this weekend and use the next week or two to kill any other bugs we're seeing.

We will keep you updated frequently. I urge you to watch my twitter feed @j_smedley - I'm doing my best to personally tweet anything we find. We'll also post in here obviously.

(update - Briggs is still having problems - we are working on it hard)

Smed

Smed, Yesterday at 10:45 PM Report
#1 Last edited by Smed, Yesterday at 11:27 PM Like Reply

[Tooterfish]

Thanks Crator. Saw some of your posts at the official forums, you're a credit to the community bud.

[Crator]

Thanks Tooterfish!

[Hamma]

Marked as news, thanks for posting.

[Flanlord]

I am le retarded.