unlocked wrong weapon FML... possible exchange?

simmi · 2013-05-04, 08:30 PM

I just unlocked mattocks for my max, but I bought the wrong arm. I wanted to get it for the right arm, but I accidently unlocked for the left arm. I just did it 2 min ago? Is there a way to return this and unlock the right one?
What should I do? I have been grinding certs for this weapon for a week. FML

(((((

bpostal · 2013-05-04, 08:36 PM

You could put in a ticket where you ask very, very nicely and if you get lucky maybe a rep can help you out.

If that doesn't work, enjoy your new left arm!

simmi · 2013-05-04, 08:38 PM

Originally Posted by bpostal

You could put in a ticket where you ask very, very nicely and if you get lucky maybe a rep can help you out.

If that doesn't work, enjoy your new left arm!

Where do I create the ticket?

SgtMAD · 2013-05-04, 09:22 PM

in game on the menu on the bottom left i think,I got them to refund SC and I got to keep the one gun I didn't have when I made the same sort of mistake

Falcon_br · 2013-05-05, 12:59 AM

It happened to me.
They will use your one time only refund.
You will keep the item and receive the SC back.
My suggestion is: keep the item, unlock a bundle or the golden pistol by mistake and open a ticket.
If I knew that I would have not used my one time only in a 500 sc item.

PS: I also think it is wrong to do that, but I also think it is wrong to don´t have a way to refund a item you didn´t use for more them 30 minutes, so it is your conscience to do what you think it is right based on your believes.

Koadster · 2013-05-05, 03:29 AM

It clearly states (right) (left) A bit of prudence is required.

Redshift · 2013-05-05, 04:57 AM

SOE customer are pretty cool about this stuff, they'll probably refund it if you promise to buy the other arm straight away, i had something similar iirc

Ruffdog · 2013-05-05, 11:57 AM

They were good to me too in a similar case but they were very clear it was a one time only courtesy. I had no SC back but they swapped unintended gun for intended gun.